Ms. Jyosatnaa Ferrnandis

Mob: +91-976*******

Email: adl9og@r.postjobfree.com

Summary:

Resourceful BPO representative who consistently meets and exceeds productivity goals. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Educational Qualification:

Diploma In International Airline And Travel Management (1997) Grade B HSC- Mumbai University (Year 1994)

SSC- Pune Board (Year 1992)

Work Experience:

15th July' 2015 till date with TATA Consultancy Services Limited. Job Role: Process Associate

Part of porting team in one of the largest telecom process in TCS. Handling Customer’s queries about land line port request.

WNS: 27th August 2007 till 01stJun’11

Job Role : Quality Assurance Executive.

Monitoring calls as per the standard Quality Guidelines, Improving agent’s performance by providing effective feedback. Improving process by closely working with operational Team leaders and managers.

Ms. Jyosatnaa Ferrnandis

Mob: +91-976*******

Email: adl9og@r.postjobfree.com

Job Profile :Sr, CSA

Handling inbound calls for Airlines Process called Travelocity a part of ACH (Air, Cars & Hotel)

Making new Airline Reservations to travel anywhere in the world. Any changes or cancellations to the existing Air Reservation. Any changes or cancellations to the existing Car Reservation. Any changes or cancellations to the existing Hotel Reservation. Specially booking the reservations on the flights operated. Personal Details :

Phone : - +91-976*******.

Email :- adl9og@r.postjobfree.com

DOB :- 19th Feb’1976

Add :- C/601, Ashwini Palace. Kedari Nagar, Wanowrie. Pune – 411011

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