LeTerra Ward

804-***-**** adl9a1@r.postjobfree.com www.linkedin.com/in/leterra-ward-6a2052169

Summary

Masters of Science Management Graduate student with excellent organizational and customer service skills. Experienced in critical analysis to solve problems and find solutions. Exhibits leadership skills and collaboration with teams to improve verbal/written communication skills.Experienced in areas of diversity and inclusion to bring cultural awareness in the workplace.Seeking a company that will allow me to evolve as a leader who is passionate about inclusivity within a workplace and human resource management.

Education:

George Mason University Fairfax, VA

Masters of Science in Business Management July 2021

Christopher Newport University, Newport News, VA

Bachelor of Science in Political Science, May 2020

Minors in Business Administration & Leadership Studies

Leadership & Management Experience:

Christopher Newport University, Newport News, VA

President’s Leadership Program Scholar, Aug 2016- May 2020

●Learned leadership techniques and theories in seminars led by industry professionals, leadership courses, and social leadership events

●Developed relationships with peers and leaders in program for team projects/presentations

●Selected for study abroad trip for summer 2019 to South Africa through Pursuit of Social Justice and Leadership course

●Completed 100+ hours of volunteer service in Newport News

Crew Leader, August 2017-May 2020, 20hrs per week

●Supervised and supported current baristas in café customer service

●Provided excellent solutions to customer service issues or concerns

●Trained new baristas in delivering customer service and café operations

●Managed financial transactions and balanced book

Busch Gardens,Williamsburg, VA

Park Operations Business Supervisor(Internship), June 2019 - August 2019, 40hrs per week

●Managed and coordinated assignments for employees including scheduling and training

●Coached employees on their performance and ensured safety

●Monitored budgeted labor and provided excellent guest service

●Completed assigned tasks from management team in a timely manner

People & Culture Intern (Human Resource), March 2021- present, 15hrs per week

Arlington Community Federal Credit Union Arlington,VA

●Provide support and recommendations to innovate an organization’s culture

●Report and work with executives to develop plan for Remote/Post Pandemic work environment

●Research quantitative and qualitative data to identify trends and themes

●Analyze employee engagement and diversity surveys

●Build layout of what a staff values working in a remote environment

●Education on fundamental human resource principles

●Attend executive and leadership meetings to develop plans for organization

References

●Manager : Hillary Water, adl9a1@r.postjobfree.com ( Einsteins Cafe 2017-2020)

●Manager : Amy Thomas,adl9a1@r.postjobfree.com, (ACFCU 2021)

●Assistant Manager : Rene Kauffman, (Einsteins Cafe 2019-2020)

●Manager : Renee Carino, adl9a1@r.postjobfree.com, ( Busch Gardens Internship 2019)