SEELAM SANDHYA

JIRA/Confluence/Jira Service Desk/Bamboo/Bitbucket Admin

E-Mail: adl90d@r.postjobfree.com Cell No# +91-959*******

CAREER

To be the part of a team of high-calibre professionals in a progressive, trans-national organization, this sharpening my technical and analytical skills, while at the same time, contributing my best to the overall development of the organization.

PROFESSIONAL SUMMARY

I have around 4 years of experience in Atlassian Products especially on Jira (version 7.10 to current 8.5.4), Jira Service Desk, Confluence, Bitbucket, Bamboo, Crowd, DataCenter, Groovy Scripting,Administration/Development/Migration/Upgradation&Intigration.

Good in AWS, Linux, SVN, Git, GitHUB.

Installed and configured the Atlassian Products – Jira, Confluence, Bitbucket and Bamboo on Linux, Windows environment.

Prepared Groovy and Shell script to automate and additional conditions in workflows

I have created Spaces, Pages, Child pages, Macros, Templates and Blue Print

Created projects on Jira and assigned Jira Agile boards

Worked on Workflows, Screens, Custom fields, permissions and notification schemes for Jira projects.

Have configured Jira Service Desk queues, SLA’s and Portals. Also, Created Agents, users and Groups.

Installed and tested various plug ins/add-on.

Have good knowledge in Database clustering and taking the Jira, Confluence, DB backups.

Currently working as Jira, Confluence, Fisheye & Crucible, and Bamboo Administrator.

Have good knowledge in Jira, Confluence up-gradation from lower version to new version (Both Core and Applications up gradation)

Good Exposure in implementation of Work flows, Screens, Custom Variables, Post functions in Work flows

Good Exposure in Dash boards implementation

Good Exposure in Agile project implementation, Sprints, Epics, Stories

Provided end to end training to Business and end users

Have good knowledge in Mail, Crowd, AD/LDAP Configuration with Jira & Confluence

Implemented Single Sign-on implementation

Have good exposure in projects export and imports and merged different environments into single.

Automated Nightly builds with automated mails to the developer with build results.

Maintains the builds in the build server under CVS.

Control and authorize new versions and releases.

Establishing and implementing configuration management process and guidelines with regular CM audits.

Support development engineers with Configuration Management issues. Assisted my seniors and Project Leaders in technical issues.

Creating release notes and deployment guides and checklist for application release to customers.

Managing the configuration and deployments for SIT, UAT, Staging and pre-production environments which has the WebSphere application server.

Worked on most of the add-ons like Tempo and Portfolio

Created Custom workflows, custom screens and custom fields on Jira.

Created users on Jira Internal Directory, LDAP, Crowd and Active Directory,

Created events, email notification schemes and assigned project roles on Jira

Worked on Confluence- Assigned user personal space and provided assistance in using Confluence.

Installed various Jira, Confluence plugins

Migrated Jira across environments & worked on Jira database SQL Server dumps to restore Jira

Created custom dashboards, advance filters and formula based fields.

Implemented continuous integration with Subversion, Hudson and Perforce.

Extensively worked with Version Control Systems like Perforce, SVN (Subversion), Jenkins (Hudson), GIT.

Good Knowledge about SDLC, RUP, Agile and RAD Methodologies.

Knowledge on implementing CI &CD with Bamboo and Jenkins.

Involved in Creation of Clusters, Cluster members and configuring them with messaging engines.

Involved in enabling security for users, groups administration and daily backup and restore operations.

Technical Skills

Atlassian Tools

:

Jira, Confluence, Crowd, Jira Service Desk, Bitbucket, Bamboo, and HipChat.

Cloud

:

Atlassian.

Source Control Tool

:

GIT, Subversion

Build Management

:

FishEye & Crucible

Continues Integration

:

BAMBOO, and Jenkins

Database

:

SQL, MySQL, PostgreSQL and Oracle 11g/12c.

Scripting Tool

:

Groove Scripting

Operating System

:

UNIX/RedHat Linux, Windows

Application Server

:

JBoss 5 and WebSphere, IIS, WEBLOGIC, TOMCAT

Employment Details

Organization

From

To

Duration

Roles

Royal Cyber, Bangalore

Jun - 2017

Till Date

4 Yrs

Jira/Confluence /JSD Administrator

Education Details

Particular

Year of Passing

College/University

BCA

2017

Sri Siddhartha degree college, Angara

Project 1

Client : UBS

Domain : BFS

Duration : Jun 2019 – Till Date.

Role : JIRA Administrator / Service Desk Lead / DevOps.

Tools : RPA, JIRA, Confluence, Crowd, JIRA Service Desk, GIT, GITHUB,

FishEye & Crucible, Bamboo, Rancher, Docker, Bitbucket and Jenkins.

Description: UBS Group AG is a Swiss multinational investment bank and financial services company founded and headquartered in Switzerland. It is the largest Swiss banking institution in the world. Co-headquartered in the cities of Zürich and Basel, it maintains a presence in all major financial centers worldwide.

Cognizant provides a range of business process outsourcing (BPO), knowledge process outsourcing (KPO), IT, and remote infrastructure management services to UBS divisions around the globe to enable them to reduce time-to-market, expand service delivery, and enhance productivity, operational efficiency, and quality.

BFS – Digital Operations is for managing and automating the backend processes of UBS.

Roles and Responsibilities:

Implemented Pipeline Jobs using add-ons and integrated with Jira

Enhance JIRA application to customize as required.

Integrate Jira, Jira Service Desk with Confluence, Bitbucket and Hipchat

Troubleshoot any JIRA issues for users.

Upgrade JIRA, Jira Service Desk when necessary.

Have implemented SSL/SSO

Creation of new Jira users and Jira groups

Implementing Jira workflows using advanced features such as Post functions, Conditions and Validates

Creating Jira Service Desk projects, Custom fields, Issue Types and screens for Customer portals.

Configure the Customer Portal, request types, queues, SLA metrics and automation.

Installing plugins(Add-On) and maintaining the licenses

Creating spaces in Confluence

Providing privileges to the users

Troubleshooting the problems in Jira

Creating and managing filters.

Managing Groups and Role management based on projects.

Migrating Jira Service Desk project.

Configuring Field configurations, Notification schemes, Screen Schemes, Permission Schemes in Jira Projects

Taken ownership in checking Plugin compatibility and UAT pre upgrade of Jira.

Restarting Jira, performance monitoring of Jira instances and checking log and backup files

Managing Users in Crowd Directories

Troubleshooting user queries on Qmetry, Jira, Confluence, Fisheye and Crucible applications

Prioritizing workload and resolving tickets based on Service Level Agreements

Integration of Jira with other applications using plugins

Importing bulk issues into Jira Projects using CSV files

Refresh the JIRA data export/import form production to development and Stage Environments for the further testing purposes.

Installing Jira in Linux environment

Installing required API and verifying the modules are working fine.

Creation of new Jira Projects

Responsible for creating new users and groups in Jira

Configuring Issue Types for the Jira Projects.

Managing Issue type screens

Responsible for creation of custom workflows and adding post functions when required.

Responsible for configuring custom fields for the requested issues types in the Jira projects

Re-indexing the Jira instance when required

Trouble shooting Jira user issues

Providing solutions and resolving them based on SLA

Importing issues from other environments such as from CSV files and Bugzilla to Jira Projects

Responding to incoming requests and inquiries for new tools and workflow procedures.

Provided technical assistance for work administration of users, related modifications and archival of projects.

Creating Tempo Teams and adding requested users.

Creating Project permission schemes and Providing required permissions based on the requests

Installed Jira on Linux server.

Worked with developers to implement APIs as needed to enhance JIRA out of box functionality.

Knowledge of LDAP / Active Directory authentication.

Integrate JIRA and Confluence (for User management and Issues/Pages sharing)

Additionally, maintain and administer Confluence

Duties include maintaining backups, upgrading versions when required, troubleshooting issues for users, as needed.

Enhancement to Confluence as needed.

Integrated Jira, Confluence, Bitbucket, Bamboo with AD/LDAP and Crowd

Confluence migrated from Linux to Data Centre

Prepared Various Shell & Groovy Scripts for Jira

Configured Data Centre (DC) and Digester (DR) for Jira & Confluence

Performed Jira, Confluence installation and upgradation

Installed various Jira plugins such as Jira client, Jira importer plugin, Jira Charting Plugin, the connector for Microsoft project and Jira Misc Custom fields

Installed Add-ons such as Craftware Search linked issues for Jira, Gliffy Confluence plugin, Jira Capture, Zephyr, Tempo, Service Desk

Enabled Help centre for Jira Service Desk and created projects within Service Desk

Implemented the Atlassian Stash/Bitbucket application as the SCM tool of choice for central repository management

Migrated Jira across environments and worked on Jira database dumps

Worked on generating reports for senior management on Jira.

Created custom dashboards, advance filters and formula based fields.

Developed and maintained integration and release processes.

Project 2

Client : Hanna Global Solutions.

Domain : Insurance.

Duration : Jul 2017 – May 2019

Role : JIRA Administrator

Tools : JIRA, Confluence, Crowd, GIT, Bamboo, and Jenkins.

Description: Hanna Global Solutions (HGS) is a niche Employee Benefits advisory and administration firm with solutions specifically directed to the multinational employer. It has a unique combination of services that address, the special circumstances of companies with a dispersed employee population that either lack adequate Human Resource support resources and/ or seek outsourcing solutions to reduce cost, improve operational efficiency, or mitigate compliance risk.

MFWO Application for maintaining the employee enrolment and providing different formats and forms of reports, comparative reports with respect to carrier information and also generating Payroll Deduction and Invoice reports for submitting various clients and carriers.

Roles and Responsibilities:

•Jira, Confluence, Bitbucket, Bamboo and Crowd installation, upgradation and Migration

•Data migrated to Jira Cloud

•Integrated Bamboo and Jenkins with Jira/Remedy

•Required add-ons are installed in Jenkins to integrate with SVN, GIT and GITHUB

•Mail server configuration has been done in Jenkins

•Configured Rancher in Linux environment

•Integrated Bitbucket with Bamboo and triggered builds from Jira

•Worked on Add on such as Tempo, Service desk, Portfolio and Zephyr

•Worked on JIRA for tracking and updating the JIRA tickets.

•Created JIRA Work flows/permission Schema/Screens/ Custom fields Schemes for multiple projects as per business needs.

•Installing Jira in Linux environment.

•Creating complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes.

•Integrated Jira with Repository Management tool SVN.

•Mentor, coordinator and leadership roles in creation and execution of Software implementation

•Extensively worked in Scrum environment with active involvement in daily meetings.

•Interact with business analysts and software developers for bug reviews and participated in QA meetings.

•Assisted Scrum team in preparing the Sprint backlog.

•Experience with developing high level Design documents and participating in design reviews.

•Experience providing training to development teams on how to track, plan and analyze using JIRA.

•Conducted trainings for teams on team collaboration on effective use of Jira & confluence.

•Preparing documentation plan, estimating work, and assigning work to the team

•Experience in Repository creation/managing in Fisheye & Crucible

•Expert in Incident Management Problem Management and Change Management

•Experience in Configuration of backend database for the tools

•Extensive experience in JQL queries

•Participated in reviews and Requirement analysis.

•Exposure in using Bug Tracking Tools.

•Helping Scrum master across the company to customize JIRA for their requirements.

•Work closely with stakeholders to successfully complete IT infrastructure projects.

•Take the overall responsibility for the Jira configuration and be the go-to person for any Jira issues, enhancements or best practice question.

•Serve as a technical advisor and the primary implementer for new capabilities in JIRA.

•Create team specific agile process flow in JIRA to move tasks from one activity to another.

•Installation and configuration of continuous Integration servers.

•Create customized dashboards for teams.

•Creating Project permission schemes and providing required permissions based on the requests.

•Configuring Notification scheme and adding requested people to be notified for Issue events.

•Developing confluence pages.

•Provide support for the application and infrastructure including troubleshooting, performance tuning.

•Integrate User with Microsoft Active Directory.

•Integrate Jira with Confluence.

•Create projects on Jira and created Jira Agile Scrum/Kanban and Service Desk Boards.

•Created users on Crowd Directory and Synced it to Active

•Maintain JIRA backups by native database backup and console XML backup.

•Knowledge of LDAP / Active Directory authentication.

•Additionally, maintain and administer Confluence

•Installed various Jira plugins such as Jira client, Jira importer plugin, Jira Charting Plugin, the connector for Microsoft project and Jira Misc Custom fields

•Worked on generating reports for senior management on Jira using gadgets.

•Created custom dashboards, JQL filters.

•Worked on external import tools like Bugzilla, CSV during the time of migration to Jira.

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