LUMKA NGETU

adl8q2@r.postjobfree.com

083*******

Composed and confident Business Studies International undergraduate with strong communication and analytical skills. Primary interests involve creating innovative solutions to problems in order to ascertain sustainability and avoid complacency, maintain or improve associations with stakeholders, and optimise customer service to uphold positive customer relationships.

EDUCATION

University Of Bedfordshire 2013-2017

Ba Honours Business Studies International – 2:1 Courses Include: Project Management, Information Systems, Marketing, Strategic Thinking and Financial Accounting

Degree focused on the application of previous, current, and potential psychological principles within the business industry. These units established various transferrable skills such as appropriate use of general and specific IT software, understanding and utilising relevant scientific language, along with confronting challenges and evaluating previous experiences to encourage continued learning. This included the application of psychology in the technological market with a combination of scientific analysis, theoretical study, and project work, the following transferable skills have been developed:

Competent in the use of general and specialist IT software, besides actively identifying and utilising appropriate resources to successfully complete a task.

Able to manage time efficiently in order to meet deadlines independently, and in a collaborative group.

Able to reflect and evaluate own performance from past experiences in order to inform sensible judgements for decision making and problem solving

Evaluate past experiences to inform sensible judgements for decision making and problem solving.

St Joseph’s Catholic College, 2011-2013

BTEC National in Sport & Exercise Science, (Distinction, Distinction, Distinction) YMCA Level 2 in Gym Instruction, OCR Level 2 Key Skill in Communication.

BTEC First Diploma in Science

Citizenship B

ICT A

St Joseph’s Catholic College, 2005-2011

4 A-C GCSEs: Maths, English Language, PE, and Biology.

OCR Level 2 Key Skill in Communication

EMPLOYMENT / VOLUNTARY WORK

University of Bedfordshire – Full Time Facilities Instructor May 2014 – August 2017

Responsibilities:

Deliver exceptional customer service to university members, and contributed to the department’s achievement of the customer service excellence award.

Create and deliver study programs, along with beginning of term inductions for new students.

Operational duties including member interaction, cash handling, booking appointments, and dealing with customer enquiries.

Manage facilities and equipment for university sports teams, and other events within the university.

Promote gym memberships to students, staff members of the university, and the community population.

Manage non-sale stock for the sport and recreation department.

Carry out first aid when necessary, and co-ordinate health and safety equipment over two sports sites.

Step in to Sport Voluntary Program – Volunteer September 2015 – August 2017

Responsibilities and Achievements:

To assist the functioning of various course events for charity across Luton and London including The Lewisham Fun Run, and South Africa VS Saracens Rugby Match.

Work alongside co-ordinators in deciding roles and responsibilities for entire volunteering team.

Become familiar with all venues in order to direct visitors.

Deliver high level customer service.

Generated 50-100 hours of voluntary work.

Elis – Full Time Customer Service Assistant January 2019 – September 2020

Responsibilities:

Conduct high quality classes to members of various cultures, social backgrounds, and languages on a day to day basis (e.g. group preparations, presentations, guest lecturer organisation)

Conduct and monitor various personal tasks on the calendar to manage goals on a day to day basis.

Proactively engage with team members and visitors, reception, and on calls and emails.

Communicate with well-being practitioners and introduce basic concepts of innovation and productivity to help members of staff who currently struggle with their mental health.

Maintain contact with external companies regarding repairs and parts purchases of all office equipment and water dispenser needs.

Organise meetings with company executives and guests and be a of representation in meetings and projects.

Carry out operational duties and supervisor responsibilities when necessary.

Tesco Distribution Centre - Full time Warehouse Operative September 2020 - Current

Responsibilities:

Collecting items from throughout the warehouse, preparing and completing warehouse orders for delivery or pickup according to a schedule.

Performing warehouse inventory controls via scanner and or through a computer.

Stock counting and location checks

HOBBIES AND INTERESTS

Learning through the experiences of others through listening, and reading autobiographies.

Maintaining health and well-being through diet and exercise.

Organising outings and holidays with friends to embrace new experiences, and explore other cultures.

Discovering and trying out new cooking recipes

REFERENCES AVAILABLE ON REQUEST

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