www.craftmycv.com Made with

Ankit

Kumar

Customer service agent

4+ Yrs Exp.

Noida, IN

adl8pd@r.postjobfree.com

+91-783*******

SUMMARY Successful Customer service agent with 4 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

KEY SKILLS Customer service

Creative problem solving

Good listening skills

Customer Relationship Management

Communications to customers

Keen learner

Proactive

PROFESSIONAL

EXPERIENCE

Air India sats - New Delhi, IN Mar 2016 - Jun 2020 Customer service agent

•Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

•Adhered to company policies and scripts to consistently achieve call-time and quality standards.

•Conferred with customers about concerns with products or services to resolve problems and drive sales.

•Educated customers on promotions to enhance sales.

•Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.

•Contributed to company achieving and holding industry-leading customer service ratings.

•Recommended products to customers and suggested other options if preferred product was unavailable.

•Helped average of 1200 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.

•Responded proactively and positively to rapid change. EDUCATION Diploma in hospitality and travel management Frankfinn insititute

Jul 2014 - Dec 2015 - New Delhi, IN

CERTIFICATIONS Certificate of excellence in customer relationship www.craftmycv.com Made with

Frankfinn institute, May 2015

Certificate of appreciation in customer service

Air India sats, Aug 2017

Certificate of Galileo travelport software

Frankfinn institute, May 2015

Certificate of Fadileo software hotel reservation

Frankfinn institute, May 2015

Certificate of Sita liaison software for airline

Air India sats, Aug 2016

LANGUAGES English

Fluent

Hindi

Native

Punjabi

Fluent

Hibrew

Basic

FAVORITE QUOTE

Sometimes we’re tested to

not show our weakness,

but to discover our

strengths.

HOBBIES &

INTERESTS

Singing Dancing Acting Watching movies

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