RICHA BHATTACHARYA

House No- A-**,*nd Floor, Sector 61, Noida·+91-886*******

adl8pc@r.postjobfree.com

MBA with 12 years of experience in Office administration, Facility Management, Vendor Management, Maintenance,Travel Desk, Procurement, AMC Renewals,Administrative Compliance & Cafeteria Management. Result-oriented, committed individual desiring Office Manager position with leading organization enabling the use of administrative, time- management and organizational skills to support employees and build client base, drawing on 12 years of experience providing high-quality systems management, personnel recruitment,

professional communication.

WORK EXPERIENCE :

JAN 2017 – MARCH 2021

ADMIN CUM HR OFFICER, EXCHANGE4MEDIA PVT.LTD. – NOIDA

Administration & Facilities –Office equipment, pest control, maintenance, upkeep & repair of assets when required.

Housekeeping Management – Deployment of manpower, office boys supervision, to maintain cleanliness & hygiene.

Budgeting – Preparation of monthly provision & quarterly budgeting report.

Travel Management – Accommodation, ticketing, vehicle hiring for internal staff & external clients.

Facilities Management – Handling Complete facilities & infrastructure of office & liaising with contractors & interiors for the same.

Event Management – plan & take lead in organizing various events & activities that happens regularly at office & hotels.

Group Medical Insurance- Preparing master employee data for annual renewal of employee insurances and co-ordination with various group companies for their data and coverage requirements.

Co-ordination with TPA for timely settlement of employee medical claims.

Catering Management – work with food vendors to ensure safe, hygienic & edible food at most economic cost with best quality.

Managing service vendors & supervision of all maintenance contracts & AMC, Vehicle Insurance, Travel Agents, Housekeeping, security etc.

Verifying & certifying all company bills/invoices for payment processing.

Strong working experience with procurement systems & supplier negotiation.

HR SUPPORT FUNCTIONS :

Induction & on boarding of new hires.

Recruitments.

Exit Formalities & Relieving.

Attendance Management.

Employees Orientation, Development & Training.

Employee Engagement Activities.

SOCIAL PLATFORM HANDLING

Have an experience of maintain business social platforms for the company.

Social media postings on platforms like Linkedin, Instagram, Facebook & Twitter.

Develop posters, flyers for posting on occasional basis for the company.

Handling logistics of the company in case of Events & other corporate functions.

DEC 2015 – JAN 2017

ADMIN & OFFICE COORDINATOR, COMMUNITY SAMVADA PVT.LTD. - NOIDA

Provided Administrative support to senior managers and company directors.

Managed petty cash, office expenses, bookkeeping, vendor management, procurements for office stationary etc.

Monitored credit collection and prepare collection reports and apprising to the Director –

Accounts.

Payment Follow-up with existing customers, new clients and sending daily report to Sales Team.

Coordinate with the HR, Directors to refine and administer office policies and procedures.

General office management like deployment of pantry staff/office boys overseeing their salaries, growth and attendance and delegating work as required.

Coordinate and support the HR department in recruitment process such as new candidate joining formalities etc.

AUG 2014 – DEC 2015

SALES COORDINATOR CUM OFFICE ADMIN,COSMIC STRUCTURES PVT. LTD. - NOIDA

Lead generation through active follow up over the phone with prospects.

Data Management and adding up(postings) of new properties.

Coordinating with Sales Team for the bookings, walk-ins & telephonic enquiries.

Sourcing new broker contacts and timely flow of information to the backend to capitalize on information sharing.

Giving weekly feedback to sales team, drafting of proposals and sending them to potential clients in case of new projects in hand.

Handling all the Backend - Date Entry and after Sales Customer Support Issues.

Maintaining MOU files/& Performing office duties related to maintaining record, file, orders etc.

NOV 2009 – NOV 2011

WORKED AS EXECUTIVE-CUSTOMER CARE IN VIKAS PUBLISHING PVT LTD – NOIDA

Ensured that all customer complaints are dealt with and resolved in a swift and efficient manner through cross-functional coordination.

Coordination & supervision of the activities of the Company’s with regard to ensuring timely supplies to customers and proper maintenance and storage of inventories.

Efficient coordination between customer order for imported books, relevant publishing center, freight forwarder and the warehouse.

Maintained high quality of service to clients and ensure high customer satisfaction. Ensure that customer orders are accurately and speedily entered into the ordering system and Sales Orders are prepared and passed on to Operations within the cut off time to enable picking.

OTHER ASSIGNMENTS

SEP 2006 – SEP 2009

SR EXECUTIVE-CUSTOMER CARE & DATA MANAGEMENT WITH BRAND REALTY– NOIDA

EDUCATION

2004-2006

POST GRADUATE DIPLOMA IN BUSINESS MANAGEMENT – IPM – GHAZIABAD

SPECIALIZATION – MARKETING

2000-2003

B.A. ECONOMICS - MCM DAV COLLEGE, CHANDIGARH (PUNJAB).

Computers and Language Skills

Proficient in MS office.

Proficient in English, Hindi

Personal Summary :

Marital Status : Married

Hobbies – Travelling, Wildlife Photography

Permanent Address : A-86,2nd floor, Sector 61,Noida

Declaration :

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Place : Noida Richa Bhattacharya

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