Giselle Gonzalez

Gainesville, FL ***** 407-***-**** adl8l5@r.postjobfree.com www.linkedin.com/in/gisellegonzalez

EDUCATION

University of Florida, Warrington College of Business May 2022

Bachelor of Science in Business Administration Gainesville, FL

Minor: International relations

Santa Fe College May 2020

Associates of Arts in Business Administration Gainesville, FL

GPA: 3.4

WORK EXPERIENCE

National Vision May 2020 - Dec 2021

Sales Associate Orlando, FL

National vision is one of the largest companies in the US, it focuses on making quality eye care and eyewear affordable and accessible. I work under the retail brand Americas Best Contacts and Eyeglasses

Assist with dispensing eyeglasses and contact lenses to over 15 customers each day

Teach a contact lenses course for customers on how to properly insert and remove contact lenses, decreasing the amount of follow up appointments by 73%

Assisted customer by emphasizing proper eyeglass and contact lens care leading in an increase in sales by 22%

Contact customers to verify that they are satisfied with their purchases, providing an excellent customer service that causes a retention rate of 2 out of 3 customers

Giorgio Armani corporation Feb 2019 – Jan 2020

Sales Associate Orlando, FL

The Italian Fashion house owned by Giorgio Armani. That specializes in high quality clothes and accessories for Man, woman and kids

Greeting customers within 15 seconds of entering the store, making the customer feel acknowledge and welcome

Encourage customers to explore new styles by adding up to 5 pieces in to their fitting rooms and increasing the number of units per transaction

Preventing shoplifting by providing an excellent customer service causing a decrease in retail shrinkage by 27%

Manage customer virtual accounts to promote store traffic and create a positive conversion of 18% per hour

McDonald’s Jan 2018 – Feb 2019

Guest Experience Leader Orlando, FL

The world’s largest restaurant chain who serves American fast food.

Checking in with guests to inquire about the food and restaurant experience, ensuring that they are satisfied with the service

Handle customer complaints by addressing their concerns there for reducing negative reviews and increasing the overall rating of the store

Operate register machine with the POS system, managing cash influx and returns, also making sure that at the end of the shift cash is counted and complete

LEADERSHIP & INVOLVEMENT

YMCA leadership Club August 2017 – Jan 2019

Club member Orlando, FL

A leadership program that encourage members to serve the community.

Organize and arrange events for over 75 community members each month making the community feel more united.

Collect different types of nourishment in order to create food drives and help community members that are having a difficult financial situation.

ADDITIONAL INFORMATION

Certifications: Adobe Photoshop

Skills: Microsoft Excel, Word, PowerPoint, Computer literacy, customer service, interpersonal relationships, sales

Language: Spanish, English

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