Consultant

Karan Bal

408-***-**** *********@*****.*** Santa Clara, CA Permanent Resident of US

Professional with 3+ years of experience in projects related to Quality Assurance and Enhancement. Adept in overseeing progress of analytical procedures and monitoring cross company communications. Currently working for Deloitte LLC. Core competencies include:

Problem Solving

Planning and Coordination

Data Analysis

Client Communication

Risk Assessment

Operation Management

EXPERIENCE

Project Delivery Analyst August 2019-Present

Deloitte at Apple Inc. Cupertino, CA

Facilitated end to end data flow to be used by multiple business consumers within the organization. Acted as a liaison between the business users and analytic operations team where main duties involved providing access to end users, access management, and resolving data discrepancies using ETL tools.

Owned and lead end-to-end support function for internal data tools.

Responsible for constructing and prioritizing features from multiple business stakeholders and managing a large Analytics backlog.

Worked directly with multiple engineering teams to drive delivery and acceptance of the product features.

Logged supported queries and requests and provide first level response to support and training questions. Security Operations Analyst March 2019-August 2019 Astreya partners at Google Mountain View, CA

Implemented process improvements to address flagging support ticket response SLAs. Responsible for updating new policy and ensuring team’s adherence to updated policies.

Improved the company metrics for 2019 Quarter 2 by 50%, bringing the team SLA performance within contractual obligations.

Managed 11 agents, including team meetings, handling customer’s escalations, and designing process documents to improve our team’s productivity.

Leveraged team building events and milestone incentives to improve team morale, reducing attrition and improving overall team performance.

Performed monthly Business Reviews with client stakeholders to report on team SLA performance, provide status updates on ongoing projects, and to align on prioritization of projects for the following months. Subject Matter Expert (SME) 2018-2019

Accenture (eTeam) at Google Palo Alto, CA

Oversee quality of team of 10+ employees. Directed daily auditing, training, and feedback sessions.

Defined procedures and standards to review and achieve performance objectives.

Determined acceptable performance levels, provided recommendations for procedural improvements.

Create support and training documents for internal and external users. IT Specialist 2017-2018

TE Connectivity Redwood City, CA

Reviewed diagnostics, assessed functionality and efficiency of equipment to implement security measures.

Setting and verification of equipment functionality before process begins.

Monitoring and adjusting of production processes and equipment’s for quality.

Provide daily and weekly reports on production, process and changeover to shift supervisor. EDUCATION

Windows Administrator Certification June 2018 – August 2018 De Anza College Cupertino, CA

Bachelor of Science in Information Technology 2013 – 2016 Amity University Uttar Pradesh, India

Contact this candidate