Construction Project Infrastructure

Contact

adl8gr@r.postjobfree.com

www.linkedin.com/in/dwessel

(LinkedIn)

Top Skills

IT Operations

IT Management

Information Technology Strategy

Certifications

Certified Six Sigma Green Belt

Leadership Certification

ITIL Foundation

Diana Wessel

IT Manager, Operations & Infrastructure - Optimizing IT Infrastructure, Operations & Service Delivery

Houston, Texas

Summary

Driving performance, process, and customer experience improvements through

technology modernization and cost-effective IT infrastructure management

With extensive experience in IT operations and infrastructure management, I have had the opportunity to improve the performance of corporate and field operations over the past 15+ years. With a focus on business enablement and a background in Six Sigma quality, I have successfully identified and resolved core business issues for organizations in diverse industries, including travel and hospitality, professional services, municipal government, aerospace, not-for-profit, and academia.

I have used my ability to engage stakeholders and build strong relationships to identify the underlying needs of the business. Understanding the business from a strategic perspective and guiding teams through a disciplined approach to solution development has helped significantly reduce costs, expand services, and enhance IT service delivery.

QUALIFICATIONS

Escalation & Management Support in a Mission-Critical 24/7 Environment

Data Center Operations Leadership

SOX & PCI Standards Compliance

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Application/Infrastructure Optimization

Bachelor of Business Administration Degree

ITIL & Six Sigma Green Belt Certified

Experience

DISA Global Solutions, Inc.

Information Technology Infrastructure Operations Manager August 2016 - Present (3 years 10 months)

Houston, Texas Area

Recruited to lead all aspects of the Infrastructure team and its short and long term initiatives. Provide management and direction to systems and network teams that support a centralized 24x7 data center environment and availability of Tier 1 applications and systems utilized company-wide. Develop initiatives to support and increase the infrastructures performance, stability, and capacity. Utilizing the appropriate resources to refresh and continuously improve the DISA LAN and WAN environments to ensure effective support of a rapidly growing organization

INFRASTRUCTURE MODERNIZATION

introduced several tools into the infrastructure that increase the ability to monitor infrastructure systems and enhance IDS\IPS

Introduce several new technologies to assist in increasing the amount of virtualization for on-premise systems as well as provide HA, fail-over, and redundancy for Tier 1 application servers

BUSINESS LEADERSHIP

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Develop operating policies and procedures to standardize the management and maintenance of all Disa’s infrastructure systems including those to formalize change control, incident management, and data security.

Develop strategic plans for future initiatives, manage annual budgets and capital expenditures

Work together with my team to develop architectural solutions for corporate systems, data center, and remote sites interconnectivity to meet increasing business demands

SECURITY

Introduced encryption tools to protect data in transit and at rest within the Infrastructure or in Cloud environments

Develop and implemented security standards per the strictest regulations of SOX and HIPPA compliance for the DISA network as well as cloud storage. RR Donnelley

IT Operations & Infrastructure Support Manager

October 2013 - August 2016 (2 years 11 months)

Houston, TX

I was recruited to manage and direct a team of systems, network, and infrastructure engineers providing technology operations support in management of 1,400+ servers residing in a centralized 24x7 corporate data center environment offering major applications access for 70+ remote locations. I oversee the design and maintenance of network backbone, enterprise WAN, and LAN within remote company locations. I coordinate IT infrastructure and all system-related projects including the administration of third-party resources. In addition, I support and guide teams in providing advanced support, serving as the escalation point of contact for the resolution of mission-critical events. On the team leadership front, I manage the recruitment, training and development, and performance management of the technology operations and support staff.

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INFRASTRUCTURE MODERNIZATION

Facilitated advancement and support of growing IT infrastructure with multiple SAN clusters, 80% of server environment virtualized (VMware), enterprise appliances/applications, and MPLS WAN interconnecting 70+ operating companies.

Instituted robust infrastructure standards, security policies, and systems integration procedures (SOPs) while ensuring compliance with SOX regulations and ITIL best practices.

BUSINESS LEADERSHIP

Named to the Executive Management Team that develops strategic plans, capital/operating budgets, and approval of proposed technology architecture changes and all system-related corporate, data center, and field location purchases.

Defined and managed key performance indicators (KPIs) to drive fulfillment of service level agreements (SLAs).

Starwood Hotels & Resorts Worldwide, Inc.

Director of Information Technology, Houston Complex December 2008 - October 2013 (4 years 11 months)

I was recruited to manage the technology operations for the Houston Complex, which now has 3 full-service hotel properties. I have led a series of infrastructure implementations and IT service enhancements to raise the bar for the technology organization and the perception of IT among Starwood employees, guests, and conference attendees. In addition, I have directed projects or served as a vital member of key initiatives.

PROCESS & TECHNOLOGY OPTIMIZATION

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Managed the IT system, server, POS, and network infrastructure design and build out for a new construction project.

Established PCI compliance standards as well as disaster recovery (DR) and business continuity plans (BCP).

Implemented the ServiceNow help desk solution.

Deployed fiber, consolidating telecom bills, and renegotiating technical services agreements that generated thousands of dollars in monthly cost savings.

Enabled the launch of new revenue centers by adding IT systems and technology capabilities.

National Pensions Inc.

IT Operations Manager

February 2008 - December 2008 (11 months)

I developed an IT strategy road map and coordinated network planning and management with a team of IT professionals. We successfully created standards and achieved full network redundancy with complete fail-over and load balancing of the network. We also upgraded the Exchange platform and the SAN framework and provided secure remote access to the central servers from our remote sites.

Hilton Worldwide

Director of Information Technology

August 2003 - November 2007 (4 years 4 months)

I was recruited into this role to plan and direct the IT infrastructure build out for a new 800-room hotel, which included the Ethernet and Fiber backbone, servers, telephony systems, security, applications, and POS solutions. I developed the IT policies and budgets from the ground up. With my team, we ensured high levels of customer satisfaction and achieved compliance with PCI and SOX standards.

Garfield County Govt., CO

Director of Information Systems

May 2002 - April 2003 (1 year)

Glenwood Springs, CO

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I created the county’s first IS department and established a team of 3 to manage IT service delivery. We developed process maps and set policies, procedures, and service level standards. Our group ensured that we achieved and maintained regulatory compliance. I prepared a disaster recovery plan that was put to the test during a major fire event in which the hot site I had planned was put to full use to provide seamless business operations. During my time in this position, we expanded the LAN/WAN infrastructure to allow 6 county operating sites to connect to our centralized business systems and databases. Goodrich

Technical Team Lead & MIS Administrator

June 1999 - May 2002 (3 years)

San Marcos, TX

I coordinated a team in IT infrastructure, network, and telephony systems management. We supported manufacturing Lean Kaizen Events. We deployed the SAP ERP/PDM platform with a customized MM module used at 10 sites across the US as well as at several international locations. Special Olympics Texas

Network Administrator

July 1998 - June 1999 (1 year)

I implemented and managed a full WAN deployment across 23 remote offices, with VPN routers located at each site. I developed innovative network solutions that worked within a limited budget but still delivered the network services required to support and enhance the business. I also coordinated software upgrades and changes to the telephone switch.

Education

University of Phoenix

Bachelor of Business Administration (B.B.A.), Business Administration · (2010 - 2012)

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