Madhavi Satyawan Nitnaware

B/***, Aum Residency, Near Godrej Park, Barave Village, Khadakpada, Kalyan (West) Pin Code - 421301 869******* adl8bu@r.postjobfree.com

OBJECTIVE

To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.

EDUCATION

Mumbai University

Bachelor of Commerce

Mumbai University

Higher Secondary Certificate

60%

Maharashtra Board

Secondary School Certificate

60%

EXPERIENCE

Capita India Private Limited

2018 - 2020

Senior Executive - Insurance

Resolving query or complaint raised by customers and being able to provide an effective and accurate response to it and also coordinating with other departments to resolve their queries.

Ensure that their payments are made on time and update it correctly in the system. To provide customer service to both internal and external customer on emails Process requests of Policyholders and Financial Advisors as prescribed and within agreed timelines.

Escalate any problem or risks to the Team Manager in the first instance and report breaches, if any.

Tata BSSL (Janalakshmi)

2016 - 2017

Customer Service Associate

Handling calls of customers, resolving their queries, requests and complaints, updating about the same to Team Leader.

Follow-up with customers to ensure that their installment payments are made on time.

Updating customer’s information in the system and coordinating with the concerned team for the same.

Reporting to Team Leader.

Standard Chartered Bank

2013 - 2015

Customer Service Executive

Handling calls and emails of Clients.

Resolving their queries, request, and complaints.

Coordinating with various departments to close the clients queries and complaints.

Updating their information in system accordingly.

Preparing agent's report on daily basis.

Nobel Tax consultancy

2008 - 2010

Data entry operator

Maintaining Clients information in system.

Keeping track of their transactions.

Updating about the same to Collegues and Manager.

SKILLS

Willingness to learn, Communication, Team work, Diligence

LANGUAGE

English Marathi Hindi

ADDITIONAL INFORMATION

English typing 30 wpm.

Basic Computer skills.

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