Customer Service Manager
Resume:
RESUME
Career Objective
To be an associate with a progressive organization that gives me scope to update my knowledge and skills in accordance with the latest trends and be part of a team that dynamically work towards the growth of the organization.
Educational Qualification
10th from P.S.E.B.
12th from P.S.E.B
BA From IGNOU.
One Year Computer Hardware & Networking Diploma of from PTU.
Professional experience
4 Years in PVR Cinemas(Flamez Mall, Ludhiana) as Entertainment Service Provider(2008 sept -2012 march)
2 Year in PVR Cinemas(Pavillion Maldl, Ludhiana) as Duty Officer.(March 2012-Oct 2014)
2 Years in PVR Cinemas as a Duty Manager.( April 2015 to March 2017)
3 Years in Easy Day ( Banga, Goraya) as a Store Manager (March 2018- March 2021)
Currently working as Team Manager as Quess Pvt Ltd ( SBI Credit Card) Ludhiana
Technical Skills
Databases: M.S Office, Internet
My Hobbies
Cricket, Listening Music, Traveling, Eagal to Learn something new always.
Job Profile:
1.Presently leading a Team of 15 attendant . Handling Bar Operations, Responsible for ensuring smooth shift operations
2.Supervises the functions of the department, employees, facilities, operations and cost on a day- to-day basis.
3.Key management: includes opening & closing of shift in presence.
4.Monitors & controls on an on-going basis: Quality Levels of product & service, Customer satisfaction, Merchandising & Marketing, Operating Coasts, Sanitation, Cleanliness & hygiene of the entire area, assigned to specific Employee
5.Check for staff grooming/ discipline.
6.Oversees the services to and cleaning, to ensure highest standards and quality services at all times.
7.Maintains minimum stock levels of all items and participates in inventories on weekly basis
8.Manage Food and Beverage merchandising using various mediums and creative’s’ to stimulate customers to impulse buying and boost sales.
9.Works willingly in a team environment - with total hands on approach to ensure smooth operations at all times.
10.Always working towards making the MY ORGANISATION a successful brand and in all ways to act honestly, diligently, justly and truthfully
Job Responsibilities:
Daily briefing of Team about the target and details related to the whole operational activity.
Suprervison and guidance to TL for smoother operation.
Responsible for the daily running of business, ensuring smooth operations and high level of efficiency.
Responsible for PSIS - Product, Service, Image and Safety.
Preparation of Business Continuous Improvement Plan, (sales and costing) Food Cost etc.
Responsible for implementation of necessary action plan for guest concerns or feedback.
Achieve sales target with emphasis on a creative & aggressive approach to promoting sales with the help of various marketing promotions.
Date: 1 May 2021 Place: Ludhiana Signature:
Arun Rana
Email: adl86a@r.postjobfree.com
Cell:
Competencies
Excellent communication skills.
Good team player.
Good in team handling.
Organized and well structured at work.
Independent and self-motivated.
Committed to deadlines and schedules.
Honest, Sincere and a Hard Worker with a high level of integrity
Strengths:
Cooperative,Team Leadership,Positively Motivated, Hard Working & Self Confidence
My Profile:
Name: Arun Rana
Son Of: Late. Sh. Jagdev Singh
Address: H.NO-1176, St NO-2, New Subash Nagar, Basti Jodhewal,Ludhiana
Punjab -141007
Date of Birth: 21 Oct 1984
Gender: Male
Marital Status: Married
Nationality: Indian
Language Known: English, Punjabi,Hindi
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