Customer Service Team Lead
Resume:
Otsiris Ramirez-Herrera Las Vegas, NV *****
adl85o@r.postjobfree.com
EXPERIENCE
In-N-Out Burger, (Flamingo & Sandhill)—Associate, Level 6 October 2019 - PRESENT
Associate: MUST be able to multitask in any area of shift one is working to help prevent situations that may lead to unhappy guests. Customer satisfaction is priority! During a shift we make sure cleanliness is a top priority to assure quality. Quality customer service is a must along with that! Must be organized in a fast paced environment while still managing to be as accurate as possible. Come into work and uphold an optimistic and positive attitude. Making sure teamwork & communication is being heavily used. Be a role model to all levels. Be on time. Having & influencing integrity, showing leadership skills throughout each & every single shift.
Jack-In-The-Box, ( Rafael Rivera Way) —Shift Supervisor/Team Lead July 2019 - September 2019
Shift Supervisor/Team Lead: Had to able to multitask and micromanage coworkers to make sure shift was running smoothly. Lead by example. Have a lot of integrity to hold position. Had to deal with unhappy guests and make sure they were taken care of & left happy. Denny’s, (various locations on LV. BLVD)— Greeter/Host,Expo, Server August 2017 - July 2019
Greeter/Host: Make guests feel welcomed, lead them to designated table. Calls each guest out in order to be seated, & handle cash at register. Responsibilities include: rolling silverware, package to-go orders, sweep
& make sure restaurant is tidy, kept presentable. If needed & if possible, help servers with drinks.
Expeditor/Food Runner: pull plates from the food window, revise orders are correct & presentable before sending food out with the food runner. Very critical to make sure all orders are sent out correctly to prevent making guests upset. Food Runner “runs” food to table, makes sure that the guest receives food correctly. If guests need anything or seem to be missing anything, the food runner must then communicate with the server.
Server: responsibility to make guest feel like they are being well taken care of. Take drink & food orders, bring out both their food & drinks, accommodate any other needs. ALWAYS maintain a smile, remain friendly, & keep a positive attitude to keep guests happy. SKILLS
Teamwork & strong
believer in hard work
ethic.
Fast learner, willing to
learn, prepared.
E cient with
time-management.
Friendliness!
Excitement towards
making connections
with customers.
Ability to properly
communicate in any
situation needed.
Ability to work under
pressure & multitask
while self-leading.
Optimistic daily
mentality & strong
influential positive
attitude.
Skilled fluently in both
verbal and written
communication in
Spanish & English.
Computer knowledge
includes use of
Microsoft & Google
platforms.
EDUCATION
College of Southern Nevada- (W.
Charleston Campus) Pursuing ASS
of Admin. In Business
January 2020-present
Valley High School- (Burnham
Avenue) Graduated majoring in
Hospitality & Tourism as a Magnet
Student. National Honors Society
Student. Student Council Senior
Class Representative.
August 2019-May 2019
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