Customer Service
Resume:
Deborah L. Spangler
Eastlake, OH 44095
Residence: 440-***-**** Cell: 440-***-****
adl82r@r.postjobfree.com
OBJECTIVE Accounting Associate
SUMMARY • Accounts Receivable
• Strong Customer Service Background
• Call Center experience
• Word, Excel, and Access
EDUCATION Lakeland Community College, Kirtland, Ohio Certificate for Pharmacy Technician July, 2011. Board Certified. EXPERIENCE
Stahl’s Transfer Express, January 11, 2016 to May 20, 2020
Hired as Dealer Service Representative in their Call Center. Transferred to Accounting Department Oct. 2016 (due to my Customer Service strengths).
Telephoned clients daily to resolve orders with credit card declines.
Managed accounts from small companies to larger (Dicks Sporting Goods as well as NFL teams) to keep accounts current, including making payment plans or send to Collections when needed.
Processed return packages to resolve any issues to allow Product to return to customer in a timely manner.
Processed payments on credit cards over the phone.
Prepared Accounts using Excel for month-end procedures.
Worked with other team members to complete tasks as needed. Swagelok, Inc. Solon, OH, July, 2014 to May, 2015
Assembled components for making valves and valve parts. University Hospitals; Geauga Regional Medical Center, April 2014-May 2014.
Inpatient Pharmacy Technician
eLakeshore, Inc., Westlake, OH, December, 2012 to April, 2014.
Certified Pharmacy Technician Contractor.
Worked in Hospital Pharmacies for both Cleveland Clinic and Metro Health Hanson Services, Lakewood, OH, April, 2012 to November, 2012
Home Health Care Aide.
Willoughby-Eastlake City Schools, Willoughby, OH, January,1998 to June, 2011
Initial 3 years worked in Food Service area only.
Worked One-on-One with special needs students teaching the Edmark Reading Program.
University Hospitals, Rainbows Babies & Children, Euclid, OH, 2000 to 2001
Worked as sole Call Center person on my shift.
REFERENCES Debra Tong: Stahls’ Transfer Express
Accounting Supervisor
1022 E 349th Street
Eastlake OH 44095
Kelly Kohr: Stahls’ Transfer Express
Financial Analyst
7650 Tyler Blvd
Mentor OH 44060
Dr. Lori Koncsol, DND, MEd, RN
Willoughby Eastlake Schools
1040 Cliffview Dr
Eastlake OH 44095
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