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Queen Amara Ngobili

** ************ *** ****** ***

Okota, Lagos State, 23401

081-********

adl7xn@r.postjobfree.com

Communication enthusiast with passion for human relation, seeking to contribute and attain growth in an organization through excellent and selfless service.

Skills

Good computer skills

Eager to contribute in a team oriented environment. Excellent communication skills (oral and written). Ability to work independently with minimal supervision. Ability to work creatively and analytically in a problem-solving environment.

Multi Tasking ability

Good interpersonal skills and emotional intelligence. Network development

Customer relations

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Work History

Call Center Agent

STARTIMES PAYTV

(Seconded:Bquins Solution Limited)

MUSHIN-CAPPA, LAGOS STATE.

RESPONSIBILITIES

Called customers and appreciated them for their patronage, find out if the services were to their satisfaction.

Provided first call resolution to customer’s complaints.

Called dormant customers to ascertain their reasons for dormancy and resolve such issues.

Updated customers on their payments/recharge methods.

Documented all call information according to standard operating procedures.

Completed call logs and reports.

Secretary

Employer: Banjay Internatonal Services

Limited, Lagos.

RESPONSIBILITIES

Received and relayed telephone and fax messages.

Maintained the general fling system.

Planned and prepared meetings and conferences.

Performed other administrative duties.

Customer Service Representative

Employer: MIC Communications

MMIA, Lagos State RESPONSIBILITIES

Provided assistance to customers through booking o fight and hotel reservation, ensured timely and exceptional service delivery.

Handled overall customers’ complaints and needs in the Sept 2020-March

2021

2019-2020

2017 - 2019

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experience Centers.

Job Title : Production Assistant Intern

Employer: NTA Channel 10, Tejuosho Lagos State.

RESPONSIBILITIES

Test-ran tapes brought into the organization to ensure good quality tapes or airing.

Sent and retrieved tapes before and after use from the studio. Education

Bachelor of Science:Mass Communication.(Second class Upper) Anambra State University Igbariam - Anambra State

WASSCE

Marist Comprehensive Academy Uturu. Abia state.

First School Leaving Certificate

Blessed Imelda Nur/pri School Ihiala. Anambra State Personal Data

Date of birth : 10/10/1993

Gender : Female

State of origin: Anambra

Nationality : Nigeria

Marital status : Single

Interests

Reading

Surfing the web

Travelling

2014-06

2011-01 - 2015-11

2004-08 - 2010-06

1998-08 - 2004-05

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