GANAPATHY SUBRAMANIAM

PROFILE

Innovative, solution-oriented and creative, my role as a Hotel General Manager spanning 25 years is all about making the most of the resources to make the strategic blueprint an inspiring reality - underlined by immense loyalty to the company's brand values.

I seek a position that enables me to make both internal and external clients live a pleasant and positive experience, while taking the RoI of every department to inimitable heights.

MY FOCUS AREAS

G E N E R A L M A N A G E R

+91-984*******

adl7rp@r.postjobfree.com

CORE COMPETENCIES

Rooms Inventory Management

Budgeting and Strategic Planning

Cost Control

Recruitment at all levels

Sales and Marketing

DOMAIN EXPERTISE

Financial Control

Customer Management

Staff Development

Hotel Maintenance

IT department

Hospitality and food services

Preventive Maintenance

Safety Compliance

EXPERTISE

Tri-lingual - English, Swahili, and Tamil

ACADEMIC AFFLIATION

1997 - 2000

Catering Assistant The Chola Sheraton

1994 - 1995

Industrial Training The Trident

1993 - 1994

Industrial Training Taj Coromandel Hotel

MY ALMA MATER

1999

Bachelor of Business Administration

Madras University

1996

Diploma in Hotel Management and Catering

Technology

MGR Institute of Hotel Management and

Catering Technology

in LinkedIn

Connecting and leading that every facet of hotel management to company objective and revenue goals.

Guest Service Excellence

People Management

Training and Development

Banquet Operations

Revenue Management

Administration

CAREER TIMELINE

2019 - Present Golden Tulip Grand Palazzo Hotel, Nigeria Pre-Opening and Post General Manager

2018 - 2019 Zuri Hotels and Resorts, Kenya

General Manager

2016 - 2018 Great Wood Hotels Ltd., Nigeria

General Manager / Chief Operating Officer

2014 - 2016 Al Mandoos Hotel, Oman

General Manager

2014 - 2014 Atmosphere Hotels and Resort, Maldives Assistant Floor Manager

2011 - 2014 Neptune Pwani Beach Resort and Spa

(Previously Plan Hotel Neptune Pwani Resort and Spa), Zanzibar Food and Beverage Executive / Manager

2006 - 2011 Oru Sorru Chettinad Restaurant / Royale Health Works Entrepreneur

2004 - 2006 The Park Hotel, Chennai

Maître ‘D

2001 - 2004 Le Royal Meridian, Chennai

Butler Club Floor

CAREER DOSSIER

2019 - Present Golden Tulip Grand Palazzo Hotel, Nigeria Pre-Opening and Post General Manager

Responsible to increase hotel revenue by assisting in the development and implementation of solicitation programs in line with the hotel financial objectives.

Pre-Opening:

• Responsible for projects, pre-opening and operations for hotel takeover from projects (owner) to operations (operator).

• Opening (Interim) General Manager for New Builds and Takeover hotels

• Built staffing requirements, budget pre-opening and presentation to hotel owners

• Conducted preliminary market and product analysis for new hotel openings.

• Developed detailed market study to build sales and marketing plan.

• Evaluated and approved space plans and security plans for their operational viability

• Recruited the executive committee for the hotel together with corporate HR. Leadership of Executive Teams:

• Ensured smooth operations in F&B, HR, Engineering, Finance, Operations and Sales teams, along with management of over 400-line level employees.

• Executed Associate Survey increasing morale and reducing attrition by 35% in first 6 months of employment.

• Augmented revenues through effective neighborhood marketing. As interim Director of Operations and Director of Sales and Marketing

• Restructured Executive Teams - hiring, terminating and orientations, while analyzing monthly P&L with detailed critiques for performance improvement.

• Forecasted daily, weekly and monthly trends to accomplish beyond the budgeted revenues

• Directed and coordinated the Food and Beverage operations for banquet space and outlets - dining room, bar lounge, roof deck dinning and coffee shop - and implemented guest satisfaction program, allowing hotel to improve standards with scores over five years at 90%.

Business Development:

• Increased market share by bringing onboard hotel management contracts and new business opportunities.

• Reviewed and analyzed potential hotel conversion and acquisition opportunities for integration into the company profile.

• Negotiated terms and conditions of management agreements, purchase and joint venture with owner / owner's representatives.

• Assisted owners and developers to identify and tap sources of financing for hotel acquisition or construction.

• Responsible for the development process internal to the company.

• Implemented multi-room renovation project in allocated budget and timeline.

• Evaluated and re-negotiated every vendor service contracts, resulting in a 20% annual savings while maintaining quality.

• Achieved employee retention through departmental training, employee recognition and incentive programs that resulted in -% turnover rate.

2018 - 2019 Zuri Hotels and Resorts, Kenya

General Manager

Results-focused with success in developing and leading diverse teams, creating a positive working environment to achieve outstanding financial and service results with high employee and guest satisfaction.

• Scrutinized profit and loss statements of the hotel and prepared the annual budget accordingly.

• Administered various billing-related issues and coordinated with the accounting Manager on the same.

• Managed and provided resolution for guest comment cards and media queries regarding Hotel.

• Ensured required Standard Operating Procedures across teams and preventative maintenance.

• Administered housekeeping and guest relation activities, including compliance with sanitation regulations.

• Supervised meal services, inspected guest rooms, common areas, and ground to ensure cleanliness.

• Reviewed invoices generated for major projects and closely regulated accounting system. 2016 - 2018 Great Wood Hotels Ltd., Nigeria

General Manager / Chief Operating Officer

• Provided leadership and management to the business and fully responsible for the day-to-day running of various departments -

- developing programs to mobilize a robust operational process.

• Resolved contractual and commercial issues / disputes immediately, retaining positive relationships with key contacts and generating business from the market segments in assigned personal territory.

• Training and leading a large team, delegating work, and providing discipline and performance feedback.

• Using automated systems to monitor stock control and analyze complex data and documentation.

• Involved in the recruitment and mentoring of new staff, undertaking staff performance reviews.

• Ensuring that best practice is followed in safety, legality, and quality of service in a cross-functional culture of continuous improvement with demonstrated negotiating skills.

2014 - 2016 Al Mandoos Hotel, Oman

General Manager

• Directed business activities -- production, pricing, sales, and/or distribution – in various departments.

• Staff management - preparing work schedules and assigning specific duties.

• Reviewed financial statements, sales and activity reports, and other performance data to measure productivity.

• Established and executed departmental policies, goals, and procedures after conferring with stakeholders.

• Aligned the organization's budget activities to fund operations, maximize investments and increase efficiency.

• Sorted goods and services to be sold and set prices and credit terms, based on forecasts of customer demand.

• Manage the movement of goods into and out of production facilities. Locate, select, and procure merchandise for resale, representing management in purchase negotiations.

• Perform sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory.

• Implemented product marketing strategies including advertising campaigns and sales promotions.

• Pushed sales promotions, coordinating with other department heads as required.

• Recommended locations, layouts, and designs for new facilities or oversaw the remodeling of current facilities. 2014 - 2014 Atmosphere Hotels and Resort, Maldives Assistant Floor Manager

• Centralized cuisine designing and dynamic operations including inter / intra departmental coordination, logistics of supplies quantitatively and qualitatively, and exercised cost controls.

• Undertook Health Safety Measures in the whole F&B management process, and adhered to safety and sanitation regulations of the health systems and procedures in food handling areas.

• Attend to the guests throughout their presence in the restaurant and make recommendations accordingly.

• Analyze the consumption pattern, raising purchase indents with suppliers for maintaining optimum inventory.

• Led and implemented the Beverage Program, liaising with suppliers to import new wines.

• Analyze Profit and Loss statements of the department and further maintaining relevant books of accounts.

• Responsible for client relationship management to assure satisfactory service and speedy problem solving – reporting the same to the senior management. ENGLISH

2011 - 2014 Neptune Pwani Beach Resort and Spa (Previously Plan Hotel Neptune Pwani Resort and Spa), Zanzibar Food and Beverage Executive / Manager

• Provided direction to organizational activities and guest services of all hotel food and beverage outlets -- restaurants, lounges, room service, coffee shops, etc.

• Handled food and beverage quality, inventory management, outlet reservations and occupancy, systems management, budget and forecasting, marketing, report generation, and department management.

• Monitored individual and team performance, delivering evaluation and counseling and deserved recognition.

• Created and implemented specialized menus and implemented required marketing strategies, collaborating with the Director, marketing team, and the culinary team.

• Assessed service and satisfaction trends based on customer reviews and made improvements accordingly. 2006 - 2011 Oru Sorru Chettinad Restaurant / Royale Health Works, Chennai Entrepreneur

• Displayed proficiency in developing organizational business and setting up business operations.

• Identified business opportunities and potential clients in targeted segments for a secure profitable business.

• Instrumental in planning and executing standard Food and Beverage operations in the restaurant.

• Ensured compliance with health, safety, sanitation, and alcohol awareness standards.

• Effectively managed operations and ensured maximum customer satisfaction through providing quality service, value-added service and an experience of difference from the rest. 2004 - 2006 The Park Hotel, Chennai

Maître ‘D

• Welcomed and accommodated guests to their utmost satisfaction, while maintaining a friendly and diplomatic front, in the hotel, restaurant, bar, and lounge for a 4-star boutique hotel with 213 rooms property in Chennai.

• Precise documentation of reservation information -- time, date, number of covers, name / room number, and contact number

– and prepared table allocations from reservation book before respective meal period seating.

• Adhered to hotel door policies and restrictions, related to liquor licensing with host / hostess coverage, and ensured total adherence of door policies concerning the entry of guests.

• Participated in P and L meetings to analyze and interpret monthly reports, review daily planning of events and operations, cost control, and guest satisfaction index.

• Developed and implemented incentives for employees, scheduling and duties, allocation. 2001 - 2004 Le Royal Meridian, Chennai

Butler Club Floor

• Took adequate measures to make guests feel at home and supervised room service and food and beverage operations as well as assisted guests with packing and unpacking and in-suite cocktail parties.

• Assisted customers at every step as and when required and maintained stock of food, beverage, and linen items.

• Coordinated housekeeping services – ensuring timely cleaning, laundry and dry cleaning as per the guidelines

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