ELOISA ENRIQUEZ

Contact No. +63-926*******/ adl7p7@r.postjobfree.com

#*** *** ******, **** *********, Taguig City, Metro Manila, Philippines

SUMMARY

Energetic with strong time management skills who thrives in a fast-paced

Environment. Dedicated and provides exceptional customer service through listening and problem solving.

SKILLS

Bachelors Degree

Able to work in a constantly changing work environment.

Extremely good people skills

Willing to take more responsibility

Able to multi-task, work under pressure and attentive to details

Solid written and verbal English communication skills

WORK HISTORY

Receptionist

Corp Executive Hotel Doha Suites

40 Umm Ghuwailina, Doha Qatar.

18th of November 2017 – Dec 2020

Receiving visitors at the front desk by greeting and welcoming them appropriately.

Answering screening and forwarding calls

Deal with bookings by phones e-mails, letters, and fax.

Complete procedure of Check-in and Check-out guest.

Handling guest complains.

Providing excellent customer service to guests maintaining the security of information relating to customers and personnel in the hotel.

To check in and register guests accurately in accordance with established policy and procedures.

Full awareness of Hotel occupancy, average room rate daily.

Up-selling hotel services and facilities to guests.

To enforce and follow up on hotel credit policy.

To liaise with all hotel departments required to assist in the efficient, pleasant and comfortable arrival, stay, departure of our guests.

Laundry Shift Leader / Concorde Hotel / Doha, Qatar

January 2014 – 8th of November 2017

Maintain accurate record of linen and washed items and ensure the good quality.

Operate and monitor washing, dry cleaning, and drying machine and cleaning lint traps.

Identify stained or damage items and determined status for repair, spot treatment, rewash or discard.

Supervises and coordinates activities of workers engaged in receiving, marking, washing, and ironing clothes or linen to provide quick and efficient service to customer and to regulate work load.

Inspect articles to determine methods of specific cleaning requirements.

Assures the adequate supply of clean linen is maintained at all times.

Knowledge of Micros Handling.

Housekeeping Attendant Ɩ Concorde Hotel Ɩ Doha, Qatar

May 2012 - December 2014

Responsible for the cleanliness of guest room.

Report promptly if any room defects and any damages including equipment to department Manager and ensure it is correctly logged.

Responsible for following the standard operating procedures.

Attends guest call, request and complaints.

Responsible of achieving guest satisfaction.

Authorized to enter the guest room and provide turn down services.

Report lost and found to supervisor and turn over to the office in charge.

September 2011 – March 2012

Server/Waitress Ɩ Magsaysay Institute of Shipping, Inc. Ɩ Cavite, Philippines

Take order and serve food and beverages to customer.

Prepare for meals including complete set up lines, silverwares and glassware.

Check food for quality presentation before serving to guest.

Present menu and provide detailed information.

Arrange tables and maintain dining area tidy.

Provide excellent customer service to guest.

Strictly follow Standard operating procedures.

Trainings and Seminars Attended:

Hotel pre-opening set-up and familiarization training.

Basic First Aid & CPR conducted by Enertech Qatar Safety Training Center Doha

Standard Grooming and Hygiene Training Program

General Safety & first aid training.

Professional Qualifications:

Ability to work under pressure

Flexible & team player, ability to relate to people at all levels

Can adjust promptly in any new environment.

PERSONAL INFORMATION

Current Location : Baranggay Katuparan, Pinagsama, Taguig

Date of Birth : July 5, 1982

Civil Status : Single

Religion : Roman Catholic

EDUCATION

2004

Bachelor of Science: Office Administration

City University of Pasay, Philippines

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