Personal Assistant Front Desk
Resume:
KATHRYN NATH
#* ******* ****, ***** ******* H: 868-***-**** C: 868-***-**** E: **************@*****.*** Kathryn Nath: LinkedIn
PROFESSIONAL SUMMARY
Seeking a career in a challenging, rewarding & diverse atmosphere, but not the everyday “run of the mill.”
The ideal role would be one which was full of creative opportunities for growth and advancement. I am eager to utilize my strong work ethic, education, and expertise in area of Human Relations, Management, Customer Relations and Sales or Marketing. SKILLS
• Event planning and coordination Efficient
• Mindfulness when working with people
• Service Oriented
• Team building
• Hospitality background skilled negotiator
• Leading hotel experience Strategic Planning
• Front desk experience Analytic thinking
• Computer knowledge Great Communication Skills
• Guest satisfaction specialist firsthand experience with a wide range of cultures
• Quality assurance
WORK HISTORY
General Manager, Events and Special Services, 23/5/2017 to Present Texas De Brazil, Movietowne Trinidad – Port of Spain, Trinidad & Tobago West Indies
• Overseeing daily business operations and managing staff.
• Developing and implementing growth and strategies.
• Training of managers & staff as per the Texas De Brazil Guidelines.
• Creating and managing budgets to improve revenue and labour cost.
• Evaluating performance and productivity
• Analyzing accounting and financial data.
• Researching and identifying growth opportunities.
• Generating reports and giving presentations.
2 P a g e
Sales Executive, 19/12/2016 to 01/2016
Radisson Trinidad – Port of Spain, Trinidad & Tobago West Indies
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails
• Cold calling to arrange meetings with potential customers to prospect for new business
• Acting as a contact between a company and its existing and potential markets
• Gathering market and customer information
• Reviewing your own sales performance, aiming to meet or exceed targets
• Talk with clients about events and offer suggestions to ensure their requests can be met.
• Coordinate with banqueting to ensure the programme of events occurs on time
• Follow up with clients to arrange payment and, after the event, to evaluate the service provided.
• Negotiate the type and costs of services to be provided, in line with a budget. Personal Assistant to the General Manager & Office Assistant, 03/2014 to 03/2015 Paddington Arts – London, United Kingdom
• Receives emails action and respond to clients in a timely manner
• File and send out invoices for bookings
• Undertook other duties such as updating meeting space photo's, reviewed caterers
• Negotiating with suppliers and service providers
• Conducting research into other organisations, with regards to meeting space, and policies
• Updating website using wordpress Managing projects given to me by one of the senior members of staff.
Groups & London Meetings Sales Coordinator, 02/2008 to 09/2011 Radission Edwardian Hotels – London, United Kingdom
• Always coordinate all the teams’ diaries ensuring cover in department. Open, distribute and send departmental post.
• Develop and maintain all filing systems within the department. Be responsible for accurate and timely billing to clients after their event, ensuring all invoices have supporting back up and signatures.
• Maintain close relationship with Meeting & Events Sales Executives, Meeting & Events Operations, Accounts and Front Office for this.
• Respond to all queries regarding invoices –during & post event. Compile the commission payments report monthly if required.
• Attend the monthly credit meeting with the Events Manager. Ensure all invoices have supporting paperwork and are signed off by Manager regularly.
• To maintain and update competitor information to include a monthly ring round for rates.
• Coordinate the shop calls of other hotels' notice boards Ensure marketing collateral is tidied and up to date.
3 P a g e
Front Desk, Night Auditor, Reservations Agent
The Langham London, 5* Leading Hotel of the World – London, United Kingdom
• Strong skills in organizing; coordinating and documents materials and incidents.
• Initiative-taker Highly motivated, ambitious and goal oriented.
• Gained working knowledge and understanding of terminology of forms and procedures as they relate to, Front Desk, Concierge Club, Reservations, Night Auditor, Food & Beverage, guest Services, sales and marketing and business Centre.
• Thrive in a dynamic and challenge environment
• Trained, assisted and evaluated new employees in operation and customer service techniques.
• Amend, correct and confirm reservations in the system as appropriate, recording all significant information.
• Maintain quality control/ satisfaction records, constantly seeking new ways to improve the customer experience.
Event Planner/ Coordinator,
University Club Dinners – Providence, Rhode Island
• Assisted in coordinator special events parties for up to 250 people including weddings and birthday functions.
• Developed a friendly, supportive give and take relationship with co workers and managers.
• Successfully built a loyal base of repeat customers by developing rapport with guests and maintaining high quality standard of service.
• Personable, articulate Professional in appearance and manner
• Able to accurately establish priorities and quickly adapt to changing needs
• Designed menus for specific theme functions
• Demonstrated ability to manage both large and small groups while maintaining productivity
• Sharp and creative in problem solving.
Event Planner / Coordinator,
Statler Lounge – Providence, Rhode Island
• Ensured customers satisfactions by accurately reading all tickets
• Enforced sanitation requirements Inspires and supports others to work at their highest level.
• Able to manage a multitude of details at once.
• Prioritized tasks for maximum efficiency in preparing short order food items.
• Did background research on the various themes pertaining to their, culture, traditions, food and wine (i.e.
• Mediterranean, Asian)
• Prepared salad, entree and dessert items for a high volume, family style restaurant.
• Trained to thoroughly recommend the appropriate whine for selected entree. 4 P a g e
Sales Assistant/ Acting Assistant Manager,
Sunglass Hut & Watch Station International – Providence, Rhode Island
• Effectively completed all procedures involved in receiving and checking in merchandise.
• Followed up, and generated repeat business by encouraging customers to return.
• Maintained detailed paperwork for retail sales inventory control.
• Effectively utilized resources to successfully complete projects.
• Developed a system to accurately count and track merchandise inventory
• Maintained an accurate cash draw of $2500 per shift
• Effectively managed a staff of 8 coordinated schedules, implemented company policies and negotiated conflicts in a fair but firm manner.
• Performed project management functions to ensure deadlines were met
• Assessed individual's learning style and knowledge level
• Trained, assisted and evaluated 2 new employees in customer service techniques. EDUCATION
BBA : Hospitality Management, 2003
Johnson & Wales University Providence,
Rhode Island
Associates : Hotel & Restaurant Management, 2002
Johnson & Wales University Providence,
Rhode Island
Diploma : Wedding & Event Planning, 2014
Stonebridge College London,
United Kingdom
Diploma : Mindfulness in Cognitive Behavioural Therapy 2015 Stonebridge College London,
United Kingdom
Diploma : European Hospitality, Current
Stonebridge College London,
United Kingdom
Diploma: Human resource Management 2016
Stonebridge College: London,
United Kingdom
CERTIFICATIONS
• Wedding & Event Planning Certificate
• Fire Safety Certificates
• First Aid Training Certificate
• Food & Safety Awareness
• Health & Safety in the workplace
• Human Resource Management
• Mindfulness and Cognitive Behavioural Therapy.
Contact this candidate