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KATHRYN NATH

#* ******* ****, ***** ******* H: 868-***-**** C: 868-***-**** E: adl7oo@r.postjobfree.com Kathryn Nath: LinkedIn

PROFESSIONAL SUMMARY

Seeking a career in a challenging, rewarding & diverse atmosphere, but not the everyday “run of the mill.”

The ideal role would be one which was full of creative opportunities for growth and advancement. I am eager to utilize my strong work ethic, education, and expertise in area of Human Relations, Management, Customer Relations and Sales or Marketing. SKILLS

• Event planning and coordination Efficient

• Mindfulness when working with people

• Service Oriented

• Team building

• Hospitality background skilled negotiator

• Leading hotel experience Strategic Planning

• Front desk experience Analytic thinking

• Computer knowledge Great Communication Skills

• Guest satisfaction specialist firsthand experience with a wide range of cultures

• Quality assurance

WORK HISTORY

General Manager, Events and Special Services, 23/5/2017 to Present Texas De Brazil, Movietowne Trinidad – Port of Spain, Trinidad & Tobago West Indies

• Overseeing daily business operations and managing staff.

• Developing and implementing growth and strategies.

• Training of managers & staff as per the Texas De Brazil Guidelines.

• Creating and managing budgets to improve revenue and labour cost.

• Evaluating performance and productivity

• Analyzing accounting and financial data.

• Researching and identifying growth opportunities.

• Generating reports and giving presentations.

2 P a g e

Sales Executive, 19/12/2016 to 01/2016

Radisson Trinidad – Port of Spain, Trinidad & Tobago West Indies

• Maintaining and developing relationships with existing customers in person and via telephone calls and emails

• Cold calling to arrange meetings with potential customers to prospect for new business

• Acting as a contact between a company and its existing and potential markets

• Gathering market and customer information

• Reviewing your own sales performance, aiming to meet or exceed targets

• Talk with clients about events and offer suggestions to ensure their requests can be met.

• Coordinate with banqueting to ensure the programme of events occurs on time

• Follow up with clients to arrange payment and, after the event, to evaluate the service provided.

• Negotiate the type and costs of services to be provided, in line with a budget. Personal Assistant to the General Manager & Office Assistant, 03/2014 to 03/2015 Paddington Arts – London, United Kingdom

• Receives emails action and respond to clients in a timely manner

• File and send out invoices for bookings

• Undertook other duties such as updating meeting space photo's, reviewed caterers

• Negotiating with suppliers and service providers

• Conducting research into other organisations, with regards to meeting space, and policies

• Updating website using wordpress Managing projects given to me by one of the senior members of staff.

Groups & London Meetings Sales Coordinator, 02/2008 to 09/2011 Radission Edwardian Hotels – London, United Kingdom

• Always coordinate all the teams’ diaries ensuring cover in department. Open, distribute and send departmental post.

• Develop and maintain all filing systems within the department. Be responsible for accurate and timely billing to clients after their event, ensuring all invoices have supporting back up and signatures.

• Maintain close relationship with Meeting & Events Sales Executives, Meeting & Events Operations, Accounts and Front Office for this.

• Respond to all queries regarding invoices –during & post event. Compile the commission payments report monthly if required.

• Attend the monthly credit meeting with the Events Manager. Ensure all invoices have supporting paperwork and are signed off by Manager regularly.

• To maintain and update competitor information to include a monthly ring round for rates.

• Coordinate the shop calls of other hotels' notice boards Ensure marketing collateral is tidied and up to date.

3 P a g e

Front Desk, Night Auditor, Reservations Agent

The Langham London, 5* Leading Hotel of the World – London, United Kingdom

• Strong skills in organizing; coordinating and documents materials and incidents.

• Initiative-taker Highly motivated, ambitious and goal oriented.

• Gained working knowledge and understanding of terminology of forms and procedures as they relate to, Front Desk, Concierge Club, Reservations, Night Auditor, Food & Beverage, guest Services, sales and marketing and business Centre.

• Thrive in a dynamic and challenge environment

• Trained, assisted and evaluated new employees in operation and customer service techniques.

• Amend, correct and confirm reservations in the system as appropriate, recording all significant information.

• Maintain quality control/ satisfaction records, constantly seeking new ways to improve the customer experience.

Event Planner/ Coordinator,

University Club Dinners – Providence, Rhode Island

• Assisted in coordinator special events parties for up to 250 people including weddings and birthday functions.

• Developed a friendly, supportive give and take relationship with co workers and managers.

• Successfully built a loyal base of repeat customers by developing rapport with guests and maintaining high quality standard of service.

• Personable, articulate Professional in appearance and manner

• Able to accurately establish priorities and quickly adapt to changing needs

• Designed menus for specific theme functions

• Demonstrated ability to manage both large and small groups while maintaining productivity

• Sharp and creative in problem solving.

Event Planner / Coordinator,

Statler Lounge – Providence, Rhode Island

• Ensured customers satisfactions by accurately reading all tickets

• Enforced sanitation requirements Inspires and supports others to work at their highest level.

• Able to manage a multitude of details at once.

• Prioritized tasks for maximum efficiency in preparing short order food items.

• Did background research on the various themes pertaining to their, culture, traditions, food and wine (i.e.

• Mediterranean, Asian)

• Prepared salad, entree and dessert items for a high volume, family style restaurant.

• Trained to thoroughly recommend the appropriate whine for selected entree. 4 P a g e

Sales Assistant/ Acting Assistant Manager,

Sunglass Hut & Watch Station International – Providence, Rhode Island

• Effectively completed all procedures involved in receiving and checking in merchandise.

• Followed up, and generated repeat business by encouraging customers to return.

• Maintained detailed paperwork for retail sales inventory control.

• Effectively utilized resources to successfully complete projects.

• Developed a system to accurately count and track merchandise inventory

• Maintained an accurate cash draw of $2500 per shift

• Effectively managed a staff of 8 coordinated schedules, implemented company policies and negotiated conflicts in a fair but firm manner.

• Performed project management functions to ensure deadlines were met

• Assessed individual's learning style and knowledge level

• Trained, assisted and evaluated 2 new employees in customer service techniques. EDUCATION

BBA : Hospitality Management, 2003

Johnson & Wales University Providence,

Rhode Island

Associates : Hotel & Restaurant Management, 2002

Johnson & Wales University Providence,

Rhode Island

Diploma : Wedding & Event Planning, 2014

Stonebridge College London,

United Kingdom

Diploma : Mindfulness in Cognitive Behavioural Therapy 2015 Stonebridge College London,

United Kingdom

Diploma : European Hospitality, Current

Stonebridge College London,

United Kingdom

Diploma: Human resource Management 2016

Stonebridge College: London,

United Kingdom

CERTIFICATIONS

• Wedding & Event Planning Certificate

• Fire Safety Certificates

• First Aid Training Certificate

• Food & Safety Awareness

• Health & Safety in the workplace

• Human Resource Management

• Mindfulness and Cognitive Behavioural Therapy.

Contact this candidate