Highly motivated Operations professional with more than 15 years of experience in leading global operations teams, delivering large scale transformational benefits in financial services. Demonstrated leadership abilities in leveraging strategic planning and execution and people development skills to effectively deliver results. Proven history of delivering results, utilizing strong analytical skills, attention to detail and strong work ethics in contributing to moving the organization forward.

KEY SKILLS

MIS utilities

Business Intelligence

Business Analysis

Data Analytics

Strategic planning

Automation

Leadership

Program Management

Risk Management

CAREER HIGHLIGHTS

Delivered multiyear MIS development programs in Asset and Wealth management, saved more than $5M annually

Led Business Intelligence ecosystem deployment, saved 50+ headcount in cost/year.

Orchestrated Operations Transformation initiatives, strategized, created and led deployment of MIS reporting ecosystems, Analytics and Business Intelligence programs within high complex operations environments, saved more than $3M over 2 years.

Influenced senior leadership, designing digital capabilities for the division to shape up and deploy next generation industry platforms within the Asset and Wealth Management Operations division.

EXPERIENCE SUMMARY

JP Morgan India, Mumbai 2020 – Present

Vice President –Analytics

Ideated, strategized, influenced leadership and developed the MIS ecosystem, saved more than $2M in 2 years through cost avoidance, mitigated risks and efficiency gains.

Conceptualized and sponsored development of Leadership cockpits and Operations dashboards to effectively monitor and control key performance and risk metrics across the Business Unit. Saved more than $1M in 2 years through accelerated revenue realization and improved reporting accuracy by more than 75%.

Institutionalization of MIS Reporting Control Enhancement program to systematically identify and eliminate high risk potential activities.

Built Alteryx workflows on Data Mining, Reconciliations, Rule based Data Comparison models to automate manual reports across various lines of businesses, eliminating manual errors-led risks by 50% and improving throughput time by 80%.

Led a team of 30+ with 4 directs, achieving lowest attrition levels across operations business units and 100% satisfaction score on Employee Satisfaction Survey for 2019.

Assistant Vice President – Product Manager 2016 – 2019

Ideated, collaborated with Technology, Operations and Control leadership and led the successful deployment of a Data Lake to strategically source, store and consume metrics data to shrink new MIS development time by more than 90%, improve quality by more than 75% and reduce costs by 30%.

Partnered with business and Technology stakeholders to brainstorm technical design, data flow and models to arrive at scalable solutions that established gold standards for MIS development in Operations for Credit, Mortgage and Ops teams

Designed, engaged with senior leadership and led deployment of a Risk Assessment and Remediation procedures proactively and remediate all reporting related risks – from inception to decommission

Collaborated with stakeholder groups across the business unit, risk and compliance, treasury to ensure business engineering programs are executed on time to deliver on the process improvement and risk mitigation commitments.

Established Technical and Functional requirements gathering process for all engineering initiatives for the risk program organization within a period of 6 months; program helped reduce scope creeps by more than 50% and increased on time completion by more than 75%.

Performed quality assurance, system integration and user acceptance testing facilitating on-time, on- “go-live” of Operations Division wide risk program implementations, impacting over 100 users.

Senior Analyst to Associate 2013 – 2015

Transitioned Credit Risk and Wealth Management reports to cost effective sites and initiated the consolidation of all Wealth Management reports

Creation, review and distribution of KPI for Asset and Wealth Management India teams for health check of processes

Single point of contact for all reporting requirements across Wealth Management line of business

Review the Loan packages and assign the same for booking the new loan into system

Research and provide assistance to operations team to clear reconciliation breaks before the benchmark of 30 days

Scored 90%

Senior Analyst 2008 – 2013

Partnered with developers within Technology division to automate manual processes, saving time and cost while decreasing errors. Recognized as primary driving force behind a 5% increase in efficiency over the 2-year period.

Lead team of 12 – maintained 100% retention and employee satisfaction score was > 90%.

Collaborated with stakeholder groups across the business unit, risk and compliance, treasury to ensure business engineering programs are executed on time to deliver on the process improvement and risk mitigation commitments.

Transformed 50 manual reports to SAP based tool this enabled reporting team to create system reports and improve data governance

Transitioned Client Information and Client Service Group reports to cost effective sites and increase the resiliency for the process

Business Analyst 2006 – 2008

Supporting front office for research of the complicated payments and advance disputes within 24 hrs

Partnered with Operations team to review the Loan packages and assign the same for booking the new loan into system for better client experience

Delivery of all the reports with 100% accuracy and within the agreed service level

Maintain work allocation queue keeping TAT well within service level agreement

Quarterly activity of reviewing Certificate of Deposits accounts linked with DDA accounts to make sure they are linked to correct accounts

HDFC Bank Ltd

Executive 2005 - 2006

Developed 11 operations units to facilitate the loan disbursement process and reduce turnaround time for end to end loan processing timelines.

Lead the system conversion of the booking system across locations

Build robust structure collaborating with Sales and Underwriting team to book highest # of loans in a single day along with high standard of accuracy

Created Daily/Weekly and Monthly business review for the entire branch including risk and control agenda for Country and Regional Head of Operations

Ranked in Top 10 Branches of India for minimum errors for the Dec’05.

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EDUCATION

MASTER OF COMMERCE from Saurashtra University, 2005

BACHELOR OF COMMERCE from Saurashtra University, 2003

CERTIFICATIONS

Leadership Edge – Situational Leadership and Conflict Management

Emotional Intelligence

Alteryx Core Certification

Pursuing Product Management Certification - 2021

ADDITIONAL INFORMATION

Mentor, semi-professional table tennis player, Ex-Chess Grand Master, avid Data Analytics emerging trends explorer, FinTech and Data Science advocate.

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