MICHELLE

CULLINAN

, Germantown, Tn *****

901-***-**** adl7l4@r.postjobfree.com

PROFESSIONAL SUMMARY

I am enthusiastic about ensuring optimal customer service. I am an energetic team player with top-notch organizational skills, friendly Sales Associate adept at working in diverse retail and customer service environments. Enthusiastic, outgoing and product savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. I will strive to build long term relationships with customers and deliver positive experiences through high-quality customer care. As a retail professional with extensive knowledge of understanding and listening to customers’ concerns. including current trends. I enjoy helping customers find the product they need to serve their need and affordable packaging. In all of my job experiences including a stay at home mom I gained expertise in delivering support services and resolving customer complaints. My last part time position at Federal Express Ground as a warehouse associate involves customer service and satisfaction. This is achieved by ensuring the delivery arriving on time and in excellent condition. As a Retail sales associate, Real Estate mortgage closer, Special Education Teacher working with students participating in an Inclusion program or the Federal Grant Life Skills program teaching autistic students jobs stocking grocery stores. Representing the company and/or organization service ensures satisfaction of all parties included as well as reflecting positively for the company involved. That positive experience leads to higher sales mostly by just listening, reading your customer and empathizing with their concerns. A smile, words of empathy or giving a customer the feeling of importance and/or concern for their needs goes a long way. I became a stay at home mom to care for a terminally ill family member and a month after that 4 year experience my mother was diagnosed with stage 4 cancer so I took care of her as well which left me out of the work force for 8 years. Unbeknownst to me I learned a great deal working with physicians, nurses, technicians and pharmacist. I learned people management, reinforced my skills at customer complaints and concerns as well as communication skills when volunteering as a room mother, cafeteria worker, As a stay at home mom, I was the Girl Scout Leader or cookie mom, substitute teacher and fund raising committee leader for eight years in no paying positions. Areas of expertise include sales, customer relations, telephone skills, the ability to work under pressure while remaining professional and personable, patient and empathetic with the customer while remaining self-motivated, an exceptional communicator that can deliver customer satisfaction through positive and high quality customer care.

SKILLS

Customer oriented Employee relations

Positive and friendly. Active listener

Retail sales. Computer literate

Goal-oriented. Strong Interpersonal Skills

Personable. Excellent communication

Motivated team player. Cash handling and management

Training development aptitude. People oriented

Multi-line phone talent. Shipment processing

Creative problem solver. Merchandiser

Mediation capability. Natural leader

Detail-oriented Excellent Time management

Strong-conflict resolution skills. Positive/Friendly

Upselling technique

Quick learner Natural Leader

WORK HISTORY

Atlantic Coast Merchandising

January, 2019 - currently

Merchandising skills -resets

Checking expiration dates

Removing discontinued items

Follow planogram checking product number on items and tabs

Keep area clean customer access easy

Follow manager wants and needs

FedEx Ground

August 2020 to January 2021

Package Handler

Sort packages from a conveyer belt to specific pallets/trucks

Check sorting codes according to zip codes

Identify damaged packages that need to go to Quality Assurance

Identify packages that go to other belts

Assist other handlers when they become backed up

Ask for help when I get backed up and/or need assistance identifying codes

Clean work area

Pack trucks according to sections by vision

JANUARY 2007-AUGUST 2009

Retail Sales Associate Flirt LLC Memphis, TN

Followed merchandising guidelines

Set up cut out displays to attract the attention of customer

Alerted customers to upcoming sales events and promotions.

Stocked and replenished merchandise according to store merchandising layouts. Handled all. customer relations issues in a gracious manner and in accordance with company policies.

Used time efficiently when not serving customers, including folding clothes and cleaning out. fitting rooms.

Cultivated a customer-focused shopping cenvironment by greeting and responding to all. customers in a friendly manner.

Completed all daily tasks and special assignments with an efficient and quality-driven approach.

Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

Operated a cash register for cash, check and credit card transactions with 100% accuracy.

Educated customers about the brand to incite excitement about the company's mission and values.

Determined customer needs by asking relevant questions and listening actively to the responses.

Engaged with customers in a sincere and friendly manner.

Priced merchandise, stocked shelves and took inventory of supplies.

Actively pursued personal learning and development opportunities.

Responded to customer concerns with friendly and knowledgeable service. Maintained established merchandising standards, including window, sales floor and promotional displays.

SEPTEMBER 1988-JUNE 1995

Special Education Teacher Memphis County Schools Memphis, TN.

Attended monthly staff training sessions.

Designed and implemented a point system to encourage positive behavior.

Redirected poor behavior using the positive reinforcement method.

Created strategies to meet the needs of mentally and physically disabled students Coordinated special education students and teacher assistant schedules with the master schedule

Organized instruction material, including constructing bulletin boards and setting up work areas

Led activities that developed students' physical, emotional and social growth

Physically and verbally interacted with students throughout the day

Redirected students using Positive Behavior Support (PBS)

Gave one-on-one attention to students, while maintaining overall focus on the entire

implemented and taught a life skills program

Met with parents to resolve conflicting educational priorities and issues

Fostered meaningful relationships among students through student field-trip retreats and. team-work community service projects

Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.

Taught students life skills, job skills to work in the community, city bus riding skills to ride independently from home to job and home again. Documented student attendance and progress against goals.

Planned and executed activities to promote money skills, purchasing and cleaning their own clothes, eating in restaurants as well as purchasing food they could cook for themselves at home, personal hygiene, cleaning their environment, and all areas of independent living development.

JANUARY 1985-JULY 1987

Crye-Leike, Realtors Memphis, TN

Real Estate Closing Document Preparer

Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

Responded to customer requests via telephone and email.Researched and updated all required materials needed for firm and partners.

Analyzed departmental documents for appropriate distribution and filing.

Entered details such as payments, account information and call logs into the computer system.

Copied, logged and scanned supporting documentation.

Verified data integrity and accuracy.

Assisted various business groups with document organization and dissemination during acquisitions.

Supported Chief Operating Officer with daily operational functions.

Worked directly with realtors, attorneys and clients to achieve the successful closing of mortgages.

EDUCATION

1987

Bachelor of Arts: Special Education

University of Memphis, Memphis, TN

Bachelor of Arts: Special Education

The University of Tennessee - Knoxville, Knoxville, TN

CERTIFICATIONS

I have a certification in Applied Behavioral Analysis.

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