Recreation and Leisure Service Professional

Sarah Gorgano

adl7kw@r.postjobfree.com 909-***-****

EDUCATION

California State University Long Beach (CSULB) December 2020

B.A. in Recreation: Concentration in Community Recreation

Chaffey Community College; Rancho Cucamonga, CA May 2018

A.A. in Social and Behavioral Science

A.A. in Arts and Humanities

WORK EXPERIENCE

City of Huntington Beach January 2020- Present

Senior Center in Central Park

● Assist clients with their rentals; setting up, clean room, stocked bathrooms, properly placed tables, chairs and other furniture to clients liking, checking clients in and going over facility rules, take out trash, building rounds observe behavior of guest, enforcing guidelines as needed, and breaking down; checking out clients in conclusion of event

● During times of COVID-19, as our facility closed we continue with internal operations; front desk; registering clients for outdoor activities, providing knowledge of our resources, delivered Meals on Wheels to elderly, created Senior Center in a Box an at-home craft to-go, learned the operating budget, participated in our drive up and drive thru events, completed my fieldwork internship for California State University for Fall 2020 Semester.

City of Long Beach August 2019- Present

Cesar Chavez Community Center

● Participate in our senior program; exercise classes, serve lunch, orchestrating arts and crafts, activities, and games

● Serve supper for our after school program and create activities; arts and crafts, games, and after school tutoring

● During times of COVID-19, we opened a new kids and teens program; providing activities and crafts that require COVID-19 ruling

Toyota Arena October 2014- March 2020

● Interned; shadowed Director of Events; learned office administration, event detail, break sheets, staffing excel payroll and briefing

● Guest Services; set up, placed signage, stanchion off sections, created food service lines, marked floor and seats, security set up prepared supervisor for their shifts, during non-operating hours; organized and marked inventory of new uniforms and stanchions, created VIP season ticket holder goody bags

● During events; catered event and facility information, scanned tickets, greeted guest, directed traffic flow, guided guest to proper seats, listened to and created solutions to concerns, answered questions to the best of my knowledge, supervised and trained

● Observed and prepared for potential safety issues; crowds behavior, verbal and physical fights, public intoxication, spills, trips, fire hazards, 911 calls, etc.

Earl Burns Miller Japanese Garden March 2019- May 2019

California State University, Long Beach

● Interned for special events; set up stage layouts, welcomed guest, adjust audio, customer service, made sure needs were met

City of Rancho Cucamonga

Goldy S. Lewis Community Center and James L. Brulte Senior Center April 2017-August 2019

● Guided clients on facility tours, built contracts, implemented rules, created layouts, updated contracts, staff information, and administration office work

● Assisted clients with their rentals; setting up; clean rooms and put away equipment

● Placed tables, chairs, microphones, PA, stanchions, extension cord etc. to clients liking while, meeting safety requirements

● Checking clients in, rehearsed rules of facility, checked projector, audio and lights to set the proper mood of event, frequently checked if event ran smoothly by trash checks, building walk around to observe behavior of guest and alcohol guidelines are being met, breaking down; checking out clients in conclusion to event, cleaning facility and locking up

● Trained up to twenty new staff and supervised weekends as an unofficial lead

PROFESSIONAL MEMBERSHIPS

●WILS- Women in Leisure Services

●CPRS- California Parks & Recreation Society

REFERENCES

●Furnished upon request

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