Accountant Support Representative

ROSALIN GUTIERREZ

*** ***** ****** ****, **********, NY 10708 ǀ Phone: 646-***-**** ǀ Email: adl7jh@r.postjobfree.com QUALIFICATION SUMMARY

Highly motivated leader with proven success in organizational management with strengths in customer service, project management, and staff training. Recognized for ability to problem solve and turnaround critical situations with speed and practicality for results that enhance the customer service experience. EDUCATION

Master of Business Administration, Concordia University Chicago, Expected Graduation Date May 2022, 4.0 GPA Master of Science in Communications, The College of New Rochelle 2004, 3.7 GPA Bachelor of Science in Business, The College of New Rochelle 2002, 3.4 GPA SKILLS

Computer Technology:

Microsoft Word, Excel, PowerPoint, Access, and Outlook ǀ COD ǀ NSLDS ǀ CPS ǀ EDConnect ǀ EDExpress ǀ Ellucian Banner ǀ CashNet ǀ Star Rez

Language:

Fluent in Spanish

EXPERIENCE

Manager of Student Accounts

Concordia College, Bronxville, NY February 2019 – Present Lead project on automating the application of tuition and fees for all college programs with key personnel from IT and the Registrar to improve accuracy in billing, reducing the need for manual input, and errors Manage account receivables and invoice partners with direct payment contracts to the college outside of the standard functions of the student accounts department

Prepare monthly and quarterly financial analysis of partner revenue-sharing accounts according to contract guidelines, and report directly to the chief administrative officer and chief financial officer Interface with partnership’s liaison to reconcile revenue-sharing accounts and resolve any discrepancies Communicates regularly with offices such as the Financial Aid Office, Registrar’s Office, and Student Experience to make the Student Information System operations as seamless as possible for the students Director of Student Engagement

Concordia College, Bronxville, NY December 2018 – February 2019 Oversee and manage the resident student experience on campus in the hiring, training, supervision and evaluation of all residence staff

Lead a team of six resident directors to respond to student issues and concerns in an organized and consistent process Coordinate housing assignments and guidelines throughout the academic year, summers and vacation periods Advice and counsel students regarding campus citizenship and student governance Facilitate the student life judiciary and appeals processes related to academic and community policies Work in partnership with college all systems impacting students, especially Academic Services, Enrollment, Financial Aid, Student Accounts, College Services, and Campus Safety and Security Collaborate with Directors, Deans, and Vice Provost in developing strategies to increase student retention and graduation rates

Manager of Student Accounts

Concordia College, Bronxville, NY April 2015 – December 2018 Assess tuition and fees to coordinate bill preparation with the Registrar and Financial Aid offices Create, maintain, and track payment plans using CashNet Ensure the accurate and timely processing of all activities associated with student receivables, including billing, collections, account reconciliation and the preparation of 1098T forms Process all refund activity for student accounts, including overpayments, adjustments, and Financial Aid disbursements Provide financial counseling for parents and students regarding payment options and payments plans with authority to negotiate special arrangements

Manage account collections functions including the use of outside collection agencies ROSALIN GUTIERREZ 646-***-**** ǀ Page 2

Direct Loan Manager

The College of New Rochelle, New Rochelle, NY June 2013 – April 2015 Import/Export Loan origination data from EDConnect and EDExpress on a daily basis Review response files from the U.S. Department of Education's Common Origination and Disbursement (COD) to assure quick resolutions of any rejected files

Process all Loan originations, disbursements, and adjustments of the Return of Title IV Funds Determine loan period dates and disbursement dates for Federal Student Loans and PLUS Loans Communicate with COD, CPS and the institution programmer to resolve loan discrepancies Maintain Financial Aid Reports to promote timely reconciliation processing of the Direct Loan Program Verify student files to ensure financial aid applications and documents comply with Federal and State regulations Advance Support Representative

Cablevision, Bronx, NY September 2009 – November 2012 Resolve customers’ high-tech home-entertainment system issues Communicate by phone with customers in order to identify problems, root causes and solutions on advanced technologies such as HDTV, EDTV, HDMI, DVI, component and composite cabling, SAP, DVR, digital versus analog devices, and interlaced and progressive scan signals

Perform diagnostic testing, setup and troubleshooting of operating systems using software applications such as Excel, Word, Database tracking software, trouble ticketing systems, and GroupWise email Direct requests and unresolved issues to the designated resource Student Accounts Coordinator

The College of New Rochelle, New Rochelle, NY July 1998 – February 2008 Perform financial adjustments such as tuition costs, payments, and financial aid to student accounts. Format balance sheets for all student transactions Generate journal entries to correct and designate proper school funds Serve as source of problem solving and explanation for more than 10,000 student population through telephone and in- person contact

Analyze student financial database (AS/400 computer system) to track discrepancies between the billing system and adjustments in financial aid, academic credit changes, or additional fees incurred Train new employees

Intern/Finance Department

Catholic Charities, New York, NY June 2001 – May 2002 Produce monthly bank reconciliations for seven sub-companies Analyze financial statements and make adjusting entries as necessary Gather financial information for auditors and assist as needed Assist in the compilation of the monthly General Ledger and other financial reports Prepare accounts receivable bank deposits, release accounts payable checks, and register the information

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