DWIGHT WILLIS

Ajax, ON, L*Z *B*

416-***-****

adl7jb@r.postjobfree.com

Objective

To obtain a customer service position within your company, in which will utilize and enhance my skills and that will further develop my strong leadership and organizational skills.

Profile

CUSTOMER SERVICE SKILLS

Energetic and result-oriented individual with proven customer/client service and sales experience. Proven ability to manage with consistent results. Excellent organizational and analytical skills and the ability to lead projects and get results. Adopts a systematic approach to problem solving and effectively analyses results and implement solutions. Dedicated and committed, willing to take on challenging roles, tough assignments and work to tight deadlines. COMMUNICATION SKILLS

Excellent communication skills teamed with the ability to develop rapport with employees and peers. Poised and confident in dealing with individuals of all levels. Dedicated to building a highly motivated team aware of their role in improving productivity and quality. Adept in the innovative and profitable presentation of products.

PERSONAL ATTRIBUTES/ KNOWLEDGE

Highly organized and efficient, a flexible and versatile team player who will work hard and excel in any environment. Impressive work ethic, reliable, dependable and conscious of duties and responsibilities. A positive approach to all tasks and pride in achievements has resulted in many successes. Expert at forecasting, planning and creating new sales opportunities. Proficient in computer programs such as Word, Excel, Power Point, Lotus Notes, Outlook, and the internet.

Experience

2019-Current Toronto Police Services and CAA Toronto, ON Tow Truck Driver

• Rescue customers in need of road-side assistance

• Transport inoperable and/or damaged vehicles across the GTA

• Participate in any training required and/or applicable to the role

• Provide friendly, courteous and professional customer service 2017-2019 UBER Toronto, ON

Driver

• Drove clients to preset destinations

• Provided professional customer service

• Maintained a clean appearance and clean vehicle

2016-2017 R Bailey Transportation GTA Toronto, ON

Driver

• Professionalism customer service, Load and unload goods,

• Use maps and other trip planning aids,

• Perform pre-trip and post-trip inspection of vehicle, Receive and relay information to central

• Dispatch & Record trip information such as vehicle mileage, run sheet, and any problems

Summer 2015 Miller Waste Pickering, ON

Waste Collector (Seasonal)

• Responsible for daily pre and post trip inspections of trucks assigned.

• Responsible for curve side pickup of yard waste/recycling/garbage containers on the assigned route in tandems of two driver/operators splitting driving and pitching duties.

• Compete daily routes as assigned by the Route supervisor.

• Ensure assigned routes are completed in a Timely and safe manner. 2011-2014 Apple Canada. Toronto, ON

Specialist

• Provided superb customer service to clients in store; demonstrate exceptional product and

• Service knowledge. Developed tailored solutions dependent on individual client needs.

• Contributed to company success by consistently meeting and exceeding sales targets.

• Acted as a mentor to team members by coaching them through a variety of customer

• Service & sales techniques to positively impact store’s weekly and monthly sales targets.

2008-2010 Cintas Canada Toronto, ON

Route Sales Rep

• Met with clients at onsite locations to uncover business needs, provided tailored client solutions

• And strengthen relationships, dropped off clean uniforms and picked up soiled uniforms for

• Cleaning. Balanced cash and invoices at the end of each shift, Met with District Service Manager

• Daily to discuss client needs and to determine priorities Education

York University Toronto, ON

• Communication Studies

References available upon request

Contact this candidate