SIRIVELLA JOHN MICHEAL EDWARD

PROFESSIONAL TRAINER

C O N T A C T

+991*******

adl7j8@r.postjobfree.com

Hyderabad, India

E D U C A T I O N

Bachelor of Automobile Engineering

Kabir Institute of Management and Technology (University of Manipur)

2010–2014

Diploma in Automobile Engineering

SGM Govt. Polytechnic College (SBTET), Hyderabad

2007-2010

S K I L L S

Automobile Training

Learning & Development

Team Leadership

Promotional Campaigns

Content Development

Post Training Evaluation

Plant Operations

Training Programs

After Sales Support

Maintenance & Repair

Retreading Process

Promoting Sales

Customer Relations

P R O F I L E

Highly competent, Automobile Engineering professional, with 10+years’ overall working experience in diverse fields such as training, sales, maintenance and customer service in the automotive sector; Well versed in promoting a positive and desirable atmosphere within the training environment, ensuring maximum student motivation and outcomes.Resourceful professional with demonstrated proven expertise in planning and driving sales & marketing operations and maintaining excellent customer relations; in pursuit of new endeavors, to utilize the acquired skill and competencies gained over the years.

P R O F E S S I O N A L E X P E R I E N C E

NIIT -SLS

Product / Sales Trainer (Freelance Consultant): Dec 2018- Present

Key Responsibilities:

Management

Conducted training sessions and developed criteria for evaluating effectiveness of training activities

Revised training plans to meet new training requirements and kept technical information up to date

Coordinated training schedule, dates, and logistics as well as maintained all training systems and databases related to product training

Tracked, reported, and evaluated the effectiveness of training solutions and made changes to programs based on feedback;

Evaluated the knowledge of class participants to determine training needs and effectiveness

Prepares new sales representatives by conducting orientation to sales process; developing individual coaching plans; providing resources and assistance; scheduling orientation drive-along with senior representatives.

Determines training needs by traveling with sales representatives; observing sales encounters; studying sales results reports; conferring with sales managers.

Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.

Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Accomplishes sales training and organization mission by completing related results as needed

All Trainings conducted according to Standards Only; same day reporting with Clients

Genesis World. (Business Consultant)

Head Training &Development : May 2017- Dec 2018

Key Responsibilities:

Management

Assess employees’ needs for training

Align training with the organization’s strategic goals

Create a training budget and keep operations within budget

Develop training programs that make the best use of available resources

Update training programs to ensure that they are current

Oversee the creation of online learning modules and other educational materials for employees

Review training materials from a variety of vendors and select materials with appropriate content

Teach training methods and skills to instructors and supervisors

Evaluate the effectiveness of training programs and instructors

Michelin India Pvt. Ltd., (MNC Tyre Manufacturing Company)

Asst. Manager - Process Training: Jan 2013- April 2017

Key Responsibilities:

Training

Responsible for creating and implementing training programs for the operators of Michelin Retread licensee network, in the area of tyre retreading process.

Developing training plans on the basis of needs identified and administering the training in accordance with these plans.

Developing training resources by preparing training notes and visual displays, multimedia visual aids and presentations etc. in coordination with peers in the management team.

Sales

Providing External Support to Licensee by visiting the customers and promoting the Sales of the company.

Providing After Sales Technical support to Customers and ensuring better service and thereby maintaining Good customer Relationships.

Participating in the induction program; Implementing employee engagement and team building activities in order to have a motivated and effective Sales team.

Sundaram Motors TVS Company and Honda Authorized Dealer

Training Instructor: Jan 2012 – Jan 2013

Key Responsibilities:

Responsible for developing training courses, mentoring the Technicians in areas of technical knowledge and procedures and promoting excellence in customer service.

Provided service specific training to the technicians on automotive/electromechanical systems.

Prepared and delivered training materials, job aids, presentations etc. in multiple media visual aids.

Instructed students about the safety rules and regulations to be followed while working in the workshop and the usage of safety devices like eye protection and safety guards etc.,

Automotive Manufacturers Pvt. Ltd. – Mahindra Authorized Dealer

Service Executive: May 2010 - Dec 2011

Key Responsibilities:

Managed a team of technicians to carry out all types of servicing and repairs offered by the auto shop.

Supervised technicians’ performance and periodically arranged training programs to keep the team’s skills up to date.

Set up a system to contact existing customers when their next scheduled service is due.

Ensured that a member of the team inspects the vehicle, to identify any additional work required, when a vehicle is given for repair or servicing.

Ensured that all members of the team understand the importance of customer satisfaction and developed training programs to improve customer service standards.

A W A R D S

Floor supervisor Training- Mahindra training institute

IDT Instructor Training- Seminar (HIDTS) Honda International

Process Trainer - Michelin

NIIT Certificated Trainer

Maruti Suzuki Arena and Nexa Certificated Pan India Trainer

Computer Skills

MS Office

Data Analytical Skills

Advance Excel

Video Editing

DMS

Software Bundling

Personal Particulars

Date of Birth: 02/05/1992

Languages Known: English, Hindi, Telugu

Nationality: Indian

Passport No : Z5000067 Valid till 16/09/2029

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