LUTELIA BOONE-WILLIAMS

*** ********* *****, ************, ** 28546,

910-***-****, adl7i3@r.postjobfree.com

PROFESSIONAL SUMMARY

Seeking a medical office administration position in the Health Industry with leadership responsibilities including problem solving, planning, organizing and managing budgets; an office environment where there is a need for a variety of office management and human health services tasks including - computer knowledge, organizational abilities, business intelligence and database program use.

SKILLS

Attention to detail

Complex problem-solving

Leadership and team-building skills

Organizational and planning abilities

Goal-oriented

Quality improvement initiatives

EXPERIENCE

December 2013 - May 2016

Telephone Associate

Alorica Rocky Mount, NC

Assisted clients with placing mail order prescriptions (regular and specialty meds) via telephone, establishing accounts, transferring medications from local pharmacies to mail order(Optum). Assisted clients with managing insurance info and benefits., in contact with medical offices and pharmacies,taking payments over the phone.

Client Advocate.

October 2007 - September 2013

Substance Abuse Counselor

Changing Seasons Treatment Services Greenville, NC

Conducted therapeutic individual and group therapy session.

Provided comprehensive case management services, including creating treatment plans and connecting clients to appropriate resources.

Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Moral Reconation Therapy (MRT).

Kept abreast of new and developing information in the mental health field by regularly attending professional conferences and workshops

Documented treatment consent forms in patient health records.

September 2006 - September 2007

Mentor and Case Manager

Solid Foundation Windsor, NC

Observed and monitored client behavior and responses to treatment.

Developed and implemented treatment plans and modified when needed.

Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.

Involved clients' family members in planning social service programs.

Documented psychiatric services and responses to treatment in patient case files.

Consulted with and trained highly skilled mental health and medical staff.

EDUCATION

Current

Associates Degree

Medical Office Administration

Coastal Carolina Community College, Jacksonville, NC

March 2020

CNA I/NC Registry

Caring for Life

January 2007

Associate of Applied Science

Human Services with Concentration in Mental Health

Roanoke Chowan Community College, Ahoskie, NC

January 2007

Associate of Applied Science

Human Services

Roanoke Chowan Community College, Ahoskie, NC

January 2005

Associate of Science

Business Administration

Roanoke Chowan Community College, Ahoskie, NC

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