REYHAN HASANOVA

Contacts: +994-*********, +487******** adl7hi@r.postjobfree.com +994-**-***-**-** (WhatsApp) Professional Summary

Gained 4+ years of experience in Technology, Spectator Services Management with major sporting events as well as worked for different companies of manufacture, hotel and construction industries undertaking Digital Platform Specialist, Accountant (AR) and Customer Service positions. Has degrees in MS of Financial Engineering and BA of Business Administration. Skilled in service planning, online platform management and finance. Gained knowledge and experience with MS Office, Outlook, Power Point, OPERA PM, JIRA, R programming, Ox Metrics and SPSS. Creative, capable in multitasking, flexible, problem solver, adaptive and meets the deadlines. Work History

Junior B2C Platform Specialist 10/2019-08/2020

Bridgestone Europe, Retail Team- Poznan, Poland

Internal customer support (2nd line)

Web portal administration (backend, fronted)

Platform enhancement (functionality release)

Contact with HQ, local entities and suppliers

Reporting

Act as back up B2C platform

Cooperate with technical suppliers and other internal departments to resolve queries

Assist team with projects and standardization initiatives

Identify and implement potential process improvements Ambassador Formula E-Grand Prix 05/2019-05/2019

Formula E-Prix Berlin 2019 – Berlin, Germany

Support Event Experience Manager with managing international briefing, design and implementation

Help develop document for the team to advance the way the Event Experience team operate, brief and manage the workload

Managing incredibly tight deadlines without compromising the fan experience

Working with Allianz E-Village exhibitors to ensure 3rd part exhibitors are operating to a high standard and are adding value to the fan experience through their on-site activity. Customer Services Specialist 09/2018-10/2018

Ryan-Air Poznan – Poznan, Poland

Provide timely, high-quality responses to external and internal customer

Respond promptly and accurately regarding escalation resolutions

To maintain a high degree of customer service for all support queries and adhere to all service management principles.

To take ownership of user problems and be proactive when dealing with user issues

Respond to enquiries from clients and help resolve and application hardware or software problems.

Ensure that all customer contacts are handled in a timely and effective manner and within SLA

Venue Technology Manager (BBA, WAP, CH). 02/2017-06/2017 Azerbaijan Islamic Solidarity Games Operations Committee – Baku, Azerbaijan

Lead the development and execution of project plans from inception to completion

Identify, assess and facilitate resolution to business and technical issues and risk

Communicate effectively between all members of the project team by facilitating timely and appropriate generation, collection and dissemination of project information

Ensure all deliverables are at an acceptable level of quality before proceeding to the next phase

Develop and maintain a productive working relationship with all appropriate business stakeholders, IT staff, management, and third-party service providers/vendors that are integral to the project delivery

Regularly communicate with project teams and executive leadership regarding status of projects

Accountant (Accounts Receivable). 09/2016-02/2017

Fairmont Hotel Baku

Check daily credit card amounts, restaurant checks against Opera postings

Opera postings

Complete daily e-tax, invoice

Compare bank statements, Opera amounts and SUN postings

Prepare monthly journals and reconciliations

Provide excellent and continuous service to customers

Handle customer disputes, requests

Handle merchant inquiries and charge backs

Prepare reconciliations for billing systems and balance sheet accounts Spectator Operations Supervisor 02/2016-07/2016

Baku City Circuit (F 1 Azerbaijan)- Baku, Azerbaijan

Manage Grandstand and spectator services operations

Involved heavily in volunteer training

Train (Venue and Role specific trainings) motivate, communicate and coordinate volunteers

Support crowd control

Manage daily operations

Organized spectator services and crowd management operations with my team

Support ceremonies team on venue

Deputy Venue Technology Manager 07/2014-07/2015

Baku 1st European Games Operations Committee- Baku, Azerbaijan

Collect Technology requests and requirements from Sport Competition Sport, Broadcast, Presentation, VMG, Results, Press and prepare DOT Planning. Support Right Holds Broadcast team on venue.

Communicate with contractors, make sure plan is being implemented correctly

Frequently control cable installation, access points installation and CCF control

Participate in Technical Rehearsals learn weakness in services and fix it

Manage daily Technology Operations on venue

Customer Services Assistant 07/2014-07/2015

Pasha Construction- Baku, Azerbaijan

Great and direct guests, provide them information that they need

Support customers with information and assistance required

Meet and greet guests, assist them

Communicate and coordinate with internal departments

Support Event Management team

Education

Master’s Degree: Financial Engineering 10/2018-06/2020 Poznan University of Economics and Business – Poznan, Poland Bachelor’s Degree: Business Administration and Finance 09/2008-06/2013 Azerbaijan University (dual degree with Atlanta Business College) – Baku, Azerbaijan Skills

Hard skills Soft skills Languages

MS office – proficient

Outlook – proficient

Power Point - proficient

OPERA PM – proficient

SYMPHONY- proficient

JIRA- proficient

Confluence – proficient

Ox Metrics – intermediate

R Programming – intermediate

SPSS - intermediate

Customer service- proficient

Technology planning – proficient

Spectator services – proficient

Team management – proficient

Communication- proficient

Data analysis – intermediate

Coordination – proficient

Creativity - proficient

Azerbaijani- native

English – fluent

Turkish- fluent

Russian –intermediate

French - intermediate

Contact this candidate