Experience

FAMILY INVESTMENT SPECIALIST III

BALTIMORE, MD 2018 – CURRENT

•Provide direct services to individual customers/families by determining customer eligibility for multiple Family Investment Administration programs.

•Oversee employee and client, explaining programs, requirements, and options to guarantee 99% efficiency.

•Redirect clients to other program services and agencies as appropriate and monitor customer progress, promoting 100% customer satisfaction.

•Supervise employees working overtime on evenings and weekends and employees visiting clients at nursing homes, group homes, and hospitals.

•Develop forecasting tools to analyze revenue variance, business pipeline, and industry trends.

DIRECT SERVICE CARE SUPERVISOR

EMPOWERING MINDS RESOURCE CENTRE BALTIMORE, MD 2017- 2018

•Launched end year bonuses and employee of the week systems to enhance support to employees and motivate them, increasing their efficiency by 20%+.

•Visualized future developments, impacts on the company and adjacent community while considering the program's needs, encouraging community involvement by 30%.

•Verified proper training of the employees by providing periodic training sessions and knowledge on the latest trends in the sector, improving efficiency and methods of interaction with the clients up to 50%+

•Oversaw the implementation of policies and practices to the member staff.

•Acted as a liaison between the executive and agency units, enhancing effective communication between the two bodies.

•Advocated for and developed plans to improve the client's wellbeing through proper documentation of the client's records.

STORE MANAGER

AUTOZONE, BALTIMORE, MD 2014 - 2017

•Created and implemented business strategies in conjunction with the sales team leading to a 75%+ increase in sales of products.

•Facilitated training of newly employed staff through personal and company aid to improve the employees' efficiency by 50%+.

•Developed and improved company promotional materials by hanging burners and erecting billboards to improve sales by an additional 30%.

•Improved the general store organization, ensuring the smooth running of company products in and out of the store.

•Improved filling system to reduce errors in clearing products in and out of the store, reducing the holdup from 48 hours to 24 hours.

STATE CARE CORDINATOR

HEALTHCARE ACCESS MARYLAND BALTIMORE, MD 2012 - 2014

•Observed client behavior, assessed the clients' needs, and created treatment strategies improving risk management by 40%+.

•Transitioned in care and referrals, increasing patient’s ability for self-management and shared decision making.

•Provided medical reconciliation by proper communication on the updated prescription of drugs to the proper patients.

•Connected patients to relevant community resources, enhanced patient health, wellbeing, increased patient satisfaction, and reduced healthcare costs.

•Created and promoted adherence to care plans, developed in coordination with the patient

RESIDENTIAL HOUSE MANAGER

MOSAIC MACOMB, IL 2007 – 2012

•Provided direct daily assistance to a group home setting of adults with brain retardation, cerebral palsy, and autism.

•Aided with observing home and personal hygiene in time of occupation through the purchase of house cleaning equipment.

•Oversaw safety of the patients by ensuring removal of all sharp objects and foreign objects from their reach.

•Oversaw periodic check-ups by qualified doctors to conduct risk management and ensure proper healthcare to the patients.

Notable Achievements

STUDENT PEER EDUCATOR – HEALTH RELATED ISSUES.

GAMMA/ GAMMA CLUB

Contact

773-***-****

adl7he@r.postjobfree.com

Baltimore Maryland

linkedin.com/in/ Stephanie-onyegbule-272232203

Education

MASTER OF SCIENCE, PUBLIC HEALTH

WESTERN ILLINOIS UNIVERSITY, MACOMB, IL

2013

BACHELOR OF SCIENCE, HEALTH SERVICE MANAGEMENT

WESTERN ILLINOIS UNIVERSITY, MACOMB, IL

2011

HEALTHCARE ADMINISTRATOR

Profile

Motivated healthcare administrator with 13+ years of experience in office administration, information technology, medical coding, and patient service within a steadfast and competitive environment. Notable success shaping the strategic vision and developing sophisticated strategies to drive profitability and sustain growth. Reputation for establishing priorities, scheduling, and meeting deadlines through the skillful allocation of human and material resources.

STEPHANIE U. ONYEGBULE. WILLIAMS

Skills

MS Office Suite

Social media management

Databases

Computer systems

Project management

Program management

Organizational change

Payroll

Reporting

Requirements documentation

Managing multiple calendars

Employee engagement

Training facilitation

Corrective action plans

Reporting

Managing multiple Employees

Employee engagement

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