Engineer Technician
Resume:
Christian Baeza
Austin, Texas
****************@*****.***
Summary Of Qualification
Help-Desk Functions, Network Administration, Server Management/Configuration, Operating System, Technical And Operational Support, Customer service, Strong communication, and listening skills, Being able to work under pressure, Conflict resolution, Attention to details, Teamwork, Computer competences, Time management. Professional Experience
Texas Tech University, Texas
IT Specialist II 2019-07 - Current
• Subject matter expert for faculty and staff; providing prompt technical and operational support and assistance for Texas Tech University.
• Demonstrated the ability to multi-task and prioritize tasks while identifying and troubleshooting software, hardware, and system problems.
• Improve overall operational efficiency and technical capabilities of Texas Tech University through facility and technology management.
• Establish and maintain collaborative relations with the Director of Technology Support Services to ensure quality and high standard services.
Mandry Technology Solutions, Texas
Network Engineer 2019-02 - 2019-07
• Provided on-going end users support for our clients by troubleshooting server issues, networks, end-user devices, and storage equipment.
• Maximized the company’s network performance and implemented strategic issue solving processes in technically- challenging environments.
• Effectively interacted via verbal and written communications with our clients’ end-users when providing remote and/or on-site support.
• Demonstrate exceptional technical and network skills by flourishing in Enterprise Level and Multi-Tier Service Desk environments.
The 20, Texas
Help Desk Technician 2018-11 - 2019-02
• Handled all operational aspects of configuration and deployment of desktops, laptops and printers including software installed to corporate specs.
• Enforced a strong focus on user satisfaction by appropriately identifying and resolving technical problems in a prompt and timely manner.
• Created and maintained accurate records of all technical problems worked by updating and creating operations documentation.
• Concurrent with the position, served the primary technical liaison with vendors for assistance with setup and troubleshooting.
Alps Technology Solutions, Texas
Field Tech 2017-08 - 2018-11
• Performed remote and on-site technical support, management, and troubleshooting of Alps Technology Solutions’ technical problems.
• Managed the help desk functions; resolved all primary issues, deployed hardware/software, and maintained company servers and network.
• Experience with Server 2012/2016, Windows OS 7-10, MDT, WSUS, ConnectWise manage/automate, Sophos AV/Firewall, Hyper-V.
• Provided quality customer service to customers by corresponding with customers regarding technical questions, and technology issues.
Truno Retail Technologies, Texas
Support Desk Engineer - Level 2 2016-11 - 2017-07
• Courteously assisted field technicians and customers with identifying and resolving proprietary software and technical issues.
• Provided quality customer service to customers by corresponding with customers regarding technical questions, and the POS software.
• Performed remote and on-site technical support, management, and troubleshooting of Truno Retail Technologies’ technical problems.
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