Administrator Marketing
Resume:
Jennifer M. Payette
Southwick, MA 01077 May 2021
Cell 413-***-****
Experience
Director of Admissions and Marketing 10/20-4/21
Vero of South Hadley
Responsibilities
Responsible for daily census reporting and weekly admission reports as well as 30 day discharge calls to discharged residents
Communicating new admissions to all Department Heads and ensuring room readiness.
Supervising the sign in assistant and receiving sign in completion reports weekly. Laid off due to reduction in workforce as Vero is moving to a centralized admission office in the eastern part of the state. Can provide letter that states this transition. Business Development Director 8/19-6/20
Governor’s Center
Responsibilities
Responsible to build reputation and produce clinical outcomes to all referral bases, physicians and case managers.
Responsible for all admission paperwork to be completed within 24-48 hrs of admission and communicate to all Depts. Of new admissions.
Obtain all sex offender checks and insurance verifications.
Obtain all authorizations on managed care admissions, and relay the follow up information to the case manager in house to follow up.
Tracking and compiling data on referral trends and competitors marketing activities. Staff education and expectations of customer service and setting the right first impression on all new arriving customers.
Clinical Liaison to do on site screenings on potential admissions.
Participate in monthly QAPI meetings.
Quarterly marketing events in the facility to ensure community and referral bases know who we are and what we offer.
Participate in marketing events outside of facility where we will get the most exposure.
Patient Ping tracking for all ACO’s on daily basis.
Bed Management daily to ensure rooms are available and ready for new admits.
Electronic Referral Management and response time of less than 15 minutes for new referrals.
Utilizing all relationships with all potential referral bases that have been successfully built over my 25 year career.
Team building within the management team as well as the frontline staff. Your employees are a great referral source
Director of Admissions
Holyoke HealthCare Center 12/17-8/19
Responsibilities
Insurance verifications and obtaining insurance authorization for all admits.
Communicating all authorizations and updates to managed care nurse.
Communicating to all depts. Of new admits and ensuring room readiness for new admits. Extremely high emphasis on customer satisfaction and excellent quality outcomes.
Data entry into Matrix with all demographics of new admits. Tracking and compiling data on referral trends and marketing activities.
Reporting daily admission activity to all partners at morning stand up. Ensuring all partners are trained to conduct tours for potential admits.
Participating in QAPI on monthly basis.
Relationship building with all potential referral bases.
Educating referral bases on re-hospitalizations and working with them to avoid them.
Clinical Liaison – site screening for potential admissions
Executing preadmission and arbitration agreements at bedside. Director of Admissions/Marketing
Kindred-Country Estates of Agawam 2/15-12/17
Responsibilities
Daily census and payer mix reporting.
Responsible for admission sign-ins within 24-48 hours of admission per company expectations.
Responsive to all admission inquiries and calls from our Clinical Liaisons to ensure 15-30 minute turnaround time to answer our referral sources with a bed offer.
Extensive knowledge of Medicare, Medicaid, Managed Care insurances, as well as Patient Ping to track ACO and bundle payment.
Marketing calls weekly to potential referral sources.
Quarterly marketing event internally and externally.
Establish good relationships with clinical liaisons, staff, administrator, DNS and referral sources.
Insurance verification with our Central Admissions office to ensure coverage and payer source.
Work closely with DNS, administrator, dept. heads and staff to ensure excellent customer service and tour knowledge.
Bed management daily at morning
meeting with nursing, administrator and social worker.
Excellent communication, crisis management and customer service skills as well as working with and having great relationships with staff to ensure what the expectation is for our customers. Director of Admissions/Marketing
East Longmeadow Skilled Nursing Center 7/05-1/15
Responsibilities
Responsible for daily census and payer mix, and marketing of the facility.
Extensive knowledge in Medicare, Medicaid and Managed Care insurances.
Report daily to administrator regarding potential admissions, and census/payer mix.
Responsible for all admission paperwork, verifications of insurance and all legal documents.
Following up and following through with all inquiries for any potential new admissions.
Meeting with families and/or patients to explain the admission process and ease anxieties regarding a stay in a nursing facility.
Extensive marketing for the company as a whole and working with corporate on marketing events.
Marketing to area hospitals, and senior centers to ensure our facility name is constantly being spread in the community.
Ensuring a constant flow from the community into our facility by hosting seminars on senior- related topics, health fairs, quarterly breakfasts’.
One major marketing event for the area senior centers per year and a host of yearly activities.
Market in the facility to our employees to ensure referrals of family members and for retention of employees.
Excellent communication and problem solving skills, not only with potential admissions, but with staff as well.
Entrusted by administrator to make facility decisions in his absence or if unreachable.
Entrusted by Director of Nursing to make decisions on admissions without her viewing each referral.
Knowledge of Word, Excel and most computer programs.
Innovative and enthusiastic marketing strategies and initiatives.
Working with home office to standardize an admission agreement for all Berkshire’s 16 homes. Campus Admissions Coordinator
Genesis Eldercare Inc. – Heritage Hall Nursing Home 9/00-7/05 Responsibilities
Constructing the admissions paperwork on every new patient admitted to a 564-bed campus.
Knowledge in Word and Excel.
Meet with family members and incoming residents to explain financial agreement, obtain insurance information, legal documents, i.e. health care proxies, powers of attorney.
During initial meeting, understanding patient’s anxiety, privacy and dignity issues related to being placed in a nursing facility.
Ensuring patient and family input into patient’s care and hopeful discharge back home.
Collecting monies for insurance co-payments.
Community Service
Co-Chair for the Alzheimer’s Association.
Memory Walk Planning Committee. Served on the Planning Board 2008-2009. Participant for 12 years.
Education
Westfield High School
Westfield Vocational High School as post-grad to obtain CNA licensure
Contact this candidate