TERENCE MALONE

**** ****** ****, ***** ******, VA 22041

202-***-**** adl79d@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced customer service representative with demonstrated clerical and organizational ability. Seeking a challenging and active role providing support for a progressive company.

SKILLS

• Research and data analysis

• Data Entry

• Medical Records Documentation

• Office support (phones, faxing, filing)

• Microsoft Office

• VAMS

WORK HISTORY

MEDICAL SCRIBE 04/2021 to Current

IEM - Tysons Corner, VA

• Coordinated patient scheduling, check-in, check-out using VAMS system.

• Maintained COVID-19 vaccination record of patients.

• Documented coronavirus screening assessments.

REGISTRAR CLERK 02/2021 to 04/2021

Fairfax County Health Department - Fairfax, VA

Provided referrals to local clinics, urgent care centers and hospitals for patients based on query responses.

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Collected health information and assisted qualified patients with registration for COVID-19 vaccination.

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Performed in a call center answering calls from people seeking public health information about COVID-19.

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CUSTOMER SERVICE REPRESENTATIVE 09/2017 to Current Prince George's County Public School System - Suitland, MD

• Managed high call volume with tact and professionalism.

• Effectively managed a high-volume of inbound and outbound customer calls.

• Gathered and verified all required customer information for tracking purposes.

• Accurately documented, researched and resolved customer service issues. SALES 09/2016 to 07/2017

SafeLink - Washington, DC

Identified and qualified DC residents that participants in DC Medicaid Programs, Social Security, and Veterans Affairs for the Safelink phone program.

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• Consistently hit and exceeded sales goals by 20%.

• Calculated sales commission for sales team of 10 reps.

• Responded to all customer inquiries thoroughly and professionally.

• Answered customer questions about product availability and shipment times. CASHIER/LINE PREP 11/2015 to 06/2016

Roti Mediterranean - Washington, DC

Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

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Maintained high standards of customer service during high-volume, fast-paced operations.

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• Received customer payments.

• Completed purchases using Point of Sale systems. SERVER/FOOD PREP 12/2011 to 10/2015

Ihop Restaurant - Washington, DC

• Demonstrated skills in greeting customers, presenting menus, taking food orders.

• Able to cash out customers, clear and clean tables and wash dishes. Comprehensive knowledge of cleaning dining rooms and refilling condiment containers.

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• Substantial knowledge of controlling guest checks and securing proper payment. OFFICE EQUIPMENT TRANSPORTATION SERVICES 09/2009 to 08/2011 Delta Installations - Hanover, MD

• Inspect the condition of all furniture and equipment before transporting.

• Distribute goods to and from salvage, storage, surplus, and central receiving.

• Assembled and installed modular office furniture.

• Maintain an inventory log of equipment.

SERVER/PREP 11/2006 to 08/2009

Guest Services - Washington, DC

Serving customers in restaurants and stores, receiving clients or guests, collecting payment, serving food or beverages, & providing customer service.

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Monitored and reviewed information from materials, events, or the environment, to detect or assess problems.

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• Using hands and arms in handling, installing, positioning, and moving materials, and manipulating equipment.

EDUCATION

Banner College - Arlington, VA. Certification

Massage Therapy, 2007

Suitland H.S - Suitland, MD High School Diploma

2002

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