Technical Project Management Professional

Sachin Malik

samma lik**** *@yahoo. com +971-*********

www.linkedin.com/in/sachin-malik

About Me:

Accomplished IT Project Manager and IT Service Delivery Manager. Proven Technical, Analytical, and Problem-Solving Skills. Experience gained through various multi-functional and Multi-National Companies Projects.

Demonstrated track record of Analyzing, Planning and successfully delivering complex projects by working with Agile and waterfall framework. Strong track record of building relationships with and operating at senior management and executive levels. Technically Sophisticated Professional with experience of 13 years in Project Management, IT Infrastructure, IT Operations and Team Management. Skills:

Proficient in Scrum & MS Office Project Scheduling Requirements analysis Project Lifecycle management Agile framework Infrastructure deployment

Strategic Planning & Analysis Business Development Vendor Management IT infrastructure and Management Documentation management Exceptional Verbal and Written Communication Skills Pre-sales Proof of Concept

Experience Summary:

MidEast Data Systems UAE

(MDS UAE)

Technical Project Manager – VMware Solutions

• Business meetings & presentations with new and existing customers for Product placement, execution plans and migrations.

• Planning and managing Green/Brown field datacenter deployments of VMware Workspace, NSX-T, NSX-V to MSX-T, and VMware Cloud Foundation Projects.

HUCO FZCO

Project Manager - VMware Services

• Project initiation, planning and delivery of VMware Digital Workspace ONE deployments for Retail, Financial and Government organizations ensuring customer satisfaction.

• Managed POCs, Business case documentation, reports and other Project necessary documentation.

HCL Technologies Pvt. Ltd

Project Coordinator

• Sodexo EMM, Dedicate SaaS – 22k Device Licenses deployment.

• Estee Lauders, Mobile Iron to AirWatch Migration.

• H&M, Dedicated SaaS – 18k Device Licenses deployment.

• Deutsche Bank, VDI Administration operations management. Pyramid IT consulting

Sr. Technical Engineer

• Aon Hewitt, Organizational RSA Implementation project. Dell International Services

Technical Support Associate

• Managing day-to-day IT support operations.

IBM Global Services

ID Admin

• Identity and Access manager for one of the leading Consumer Electronics Manufacturer organization.

vCustomer

Sr. Technical Support Executive

• CISCO & LINKSYS - SOHO Routers and Network Device support. VOS

Technical Support Executive

• Tech support for US based Internet service provider. 2007

2020

Professional Experience:

• Responsible for Managing End to End Project delivery under contractual guidelines.

• Keep Project Documentation up-to-date as per Organization standards and active participation during Audits.

• Focus on Project Quality and Budget keeping delivery Schedule intact.

• Responsible for managing the delivery of IT portfolios including Network LAN, WAN, MPLS Data Network, Data Centers, Disaster Recovery, Applications rollouts.

• Report Projects and Program progress to Management and Present regular dashboards for quick reviews.

• Manage vendor relationships and participating in contract negotiations.

• Liaise with various support teams to manage Programs covering multiple projects (EMS, Network, Datacenter).

• Liaise with internal & external suppliers pertaining to collating requirements, defining solutions for integrating systems.

• Focus on risk & issue management, testing, operation handover, resource utilization/time management, business change activities, stakeholder management, and project communications for seamless implementation of projects.

• Evaluate risks & issues to effectively resolve and minimize impact. Highlight critical technical issues with potential business impact to the stakeholders to implement effective remedial measures.

• Follow up with various support teams pertaining to re-planning, recovery, or termination of business IT projects based on requirements.

• Manage financial aspects of assigned business IT projects and update details of the cost incurred to respective stakeholders.

• Strong rapport and relationship building skills with internal departments and external customers and partners.

• Strong problem-solving skills and the ability to rapidly respond and manage escalated issues.

• Excellent communication, time management, interpersonal skills, and attitude.

• Very good communication skills and ability to work effectively with customers, peers, and management at different levels.

• Broad knowledge in other technical areas to properly manage complex integration efforts.

• Strong diplomacy, assertiveness, influencing skills with commitment, and ability to work in a dynamic cross-organizational team environment

Certifications:

Acclaim Profile: https://www.youracclaim.com/users/sachin-malik.c9227f08

• Project Management Professional (PMP)® Issued by Project Management Institute.

• ITIL® Foundation Certificate in IT Service Management issued by AXELOS Global Best Practice.

• VMware Specialist - Workspace ONE Unified Endpoint Management 2020 Issued by VMware.

• VMware Certified Professional - Digital Workspace 2019 Issued by VMware.

• VMware Certified Professional - Network Virtualization 2020 Issued by VMware.

• VMware Certified Professional - Cloud Management and Automation 2020 Issued by VMware.

• VMware Certified Advanced Professional - Cloud Management and Automation Design 2020 Issued by VMware.

Summary of Key Projects completed (Details of projects in Appendix):

# Project Name Domain Vertical Geography

1 VMware Cloud foundation deployment VMware Healthcare UAE 2 VMware Workspace ONE UEM deployment VMware Financial Institution UAE 3 VMware Workspace ONE UEM deployment VMware ITES – Gov. UAE 4 RedSeal deployment Security Banking UAE

5 VMware Workspace ONE UEM deployment VMware Govt. UAE 6 VMware Workspace ONE UEM operations VMware Food Service Industry Global 7 VMware Workspace ONE UEM operation VMware Clothing Industry Global 8 VMware VDI operations VMware Banking Global

Academic qualification:

2019-On

going

MSc

MSc in Project Management

Institute: Success Point College, Dubai.

University: University of Chichester, London

2004-2007 BCA

Bachelors in computer applications.

Institute: Pt. DDUMC (IIMT Group of Colleges)

University: Ch. Charan Singh University, Meerut (CCS), India. Percentage: 65% avg.

Personal Dossier:

Nationality Indian

Passport Number Z3715171 valid till June 2026

Language Known English and Hindi.

Father’s Name Dr. S.S. Malik

Mother Name Mrs. Savita Malik

Marital Status Married.

References: Available on request, from the Organizations I have successfully delivered the projects. I declare that the above-furnished details are true to the best of my knowledge and belief. Place:

Date: Sachin Malik.

Summary of the Employment details below:

EMPLOYMENT DETAILS:

HUCO FZCO

Project Manager – VMware Services. (From 18-June 2017 till 30-April-2020)

• Pre-sales, Consultation, design, and implementation for VMware Services (SaaS and on-premise).

• Design and implementation of VMware Products in customer environment based on the requirements.

• Documentation for the solution proposed, as-build, HLD, LLD, SOP’s, etc.

• Co-ordination with the Product engineer team for the issues and bugs which are identified during the implementation and get the appropriate solution to the customers.

• Successfully delivered deployments for customers ranging from 500-20,000 users (SaaS and on-premise).

• Solutions and POC’s delivery based on customer and project requirements.

• Provide support to delivery, for technical issues, escalations, reviews, and to help in deploying the solution in a customer environment.

• Enable consultative engagements to help clients understand their business productivity requirements and use Workspace ONE solution to achieve it.

• Support competency development with envisioning and articulating propositions building collaterals/ customer visits/ whitepaper creation, market trend analysis, etc. HCL Technologies Pvt. Ltd

Project Coordinator for AirWatch Transformation Project for Sodexo (From 2-June-16 till 19-May-2017) License: Dedicated SaaS - 22,000 Workspace ONE Advanced

• Managed the implementation for AirWatch Mobile device management (MDM) solution for Sodexo for an environment capable of handling 20,000 devices including iOS, Android, and Windows.

• Designed all policies/profiles to accommodate, iOS, Android, and Windows mobile platforms.

• Managing the implementation and operations for AirWatch console upgrades, including server-based installation and management, patches, and upgrades for ACC, MAG & SEG servers.

• An integral part of logging solutions, developing dashboards, reporting, event logging, and performance monitoring.

• Planned and delivered implementation of SAML (Security Assertion Markup Language) to be used as an Authentication layer rather than using AD enterprise integration as per the Sodexo requirements.

• Created HLD, Process Documents, KB Articles for the associates for BAU, and training purposes.

• Implemented effective cost-saving solutions by enabling Apple DEP for iOS device procurement.

• Shifted the oversight of mobile devices away from IT by creating self-help documents for user-initiated device enrollment, password reset, and app installation.

• Solutions designed for automating day to day tasks like Survey collection, Quality control reporting, Priority 1 issue awareness by using AirWatch enrolled tablets and mobile devices. Project Coordinator for Mobile Iron to AirWatch Migration for Estee Lauders. (17-Feb-2016 till 1-June-2016)

• Hired to manage the mobile platform migration from Mobile Iron to AirWatch including employee-owned devices (BYOD) for this provider of Software as a Service (SaaS) solutions that services more than 7,000 devices including nearly 6,000 users across 16 countries.

• Weekly reporting on the status of development, operations, and system performance.

• Planned the rollout and phase adaptation of AirWatch over Mobile Iron.

• Worked with different vendors to get the Environment ready for SaaS deployment within the given time frame and minimizing the disturbances.

• Lead project teams that include MDM support engineers as well as educated and trained help desk personnel on the new AirWatch tool, so they are capable of handling operation requests Project Coordinator for AirWatch EMM Administrator for H&M. (From 1-Jan 2015 till 16-Feb 2016) License: Dedicated SaaS – 18,000 Workspace ONE Advanced

• Planned, developed, installed, configured, supported, and optimized a mobile infrastructure.

• Maintained and ran a road map for future functionality across two platforms (iOS & Android), four mobile applications, and two components with executive visibility.

• Served as the technical lead for the integration strategy with third party leadership.

• Designed and defined the documents for KB’s and Run book, Enrollment process, helpdesk setup with roles and responsibilities, Server maintenance for MAG and ACC patches, APNS and SSL certificate renewal, and up- gradation.

• Proposed and implemented iPad as a standard platform for HR’s (Recruitment and Training), Managers (for Email, meetings, and SharePoint access) removing Laptop from these environments.

• Created security and device management policies as per the client requirement and prevailing compliance policies.

Sr. Specialist for Deutsche Bank Project. (From 27-may-2013 till 31-Dec-2014)

• Team Lead for Virtual Machine infra team.

• Processing Build, update, and deletion requests for Virtual machines of all the regions.

• Publishing VMWARE Server reports region-wise on a weekly and monthly basis.

• Handling weekly migration schedules for load balancing of VMware servers.

• Handling follows up’s and closure for Offline Inventory Management. Sr. Tech. Engineer on a Contract for TSS at Aon Hewitt (From 17-Jan-13 till 16-April-13)

• Handling RSA Secure Hardware & Software implementation.

• Novel directory – updating rights, privileges, and group access.

• Maintaining and handling Team meetings on Security implementation.

• DSR (Desktop Setup Requests)

Dell International Services (From 5-June-12, to 14-Jan-13)

• Handling New Employee User ID creation and access.

• AD group and printer access allocation.

• Installation and Configuration of Lync and Outlook.

• Providing access to shared drives for Daily task completion. IBM Global Services (From Oct-2010 to 6-April-12)

• New User ID creation and Termination (RACF).

• Lotus ID creation, access to mailboxes.

• User creation in AD Domain, and access to Groups.

• SAP ID creation, Roles Addition, Deletion password resets.

• Oracle ID creation with privileges & password resets.

• User Termination.

VCustomer (March-2010 till Oct- 2010)

• Use to deal with inbound calls for Technical Support Related Issues for CISCO & LINKSYS Products.

• Give support for all small office and home office Wireless and wired devices.

• Initial Configuration & t-shoot for Routers, Access Points, Wireless Cameras, Printers, WLAN,

• Gaming Consoles and all kinds of Wireless Adapters.

• Internet connectivity through DSL, Cable Modem, and Satellite Receivers. VOS (July 2007-Jan 2010)

• Use to deal with inbound calls for Technical Support for ISP.

• Deals with connectivity issues and Basic Router Configurations.

• DSL and Cable routers connectivity with 3rd party equipment.

• Configuring Routers, WIFI, IP Cameras, Play Stations, Netflix along with Wireless Printers.

• Advance setup for TCP/IP, UPD port configuration for DMZ setup, or various connectivity issues with games and Netflix along with IP camera monitoring from the external network.

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