Consultant Customer
Resume:
CURRICULUM VITAE
of
CECILIA BOOYSEN
PERSONAL HISTORY
Surname BOOYSEN
Name CECILIA
Sex Female
Date of birth 1974-06-08
Place of birth KROONSTAD
Citizenship SOUTH AFRICAN
Marital status WIDOW
Number of dependants 1
Physical address 23 MANGANESE STREET
NELSPRUIT
Postal address PO BOX 2870
NELSPRUIT
1200
Contact telephone
number
adl6ye@r.postjobfree.com
Secondary telephone
number 066*******
Drivers license Yes, A1 and 08
Health GOOD HEALTH
EDUCATION HISTORY
School name BERGVLAM HIGH SCHOOL
Last grade completed 12
Date on leaving school 1992
Report card Subject Score Grade
AFRIKAANS D HG
ENGLISH(SECOND LANGUAGE) C SG
GEOGRAPHY D SG
ACCOUNTING C SG
TYPING E SG
HOME ECONOMICS C SG
REGULATORY EXAMINATION:
First Level Regulatory Examination: Representatives: 212429 obtained 8 November 2016 CORNER STONE:
Certificate in Banking Services: completed September 2017 Subjects
Evaluate the financial practice of a business.
Explain legislative and regulatory requirements and their impacts. Identify product features, advantages and benefits to the customers. Apply business financial practices.
Apply financial analysis.
Determine the banking-related financial needs of a business. Educate a customer on bank products and services.
Manage business continuity risks in a banking environment. Prepare, implement, manage and control budgets.
Provide sales related services within the banking sector. LANGUAGE SKILLS
Language AFRIKAANS
- Speak Yes
- Read Yes
- Write Yes
Language ENGLISH
- Speak Yes
- Read Yes
- Write Yes
EMPLOYMENT HISTORY
22 DECEMBER 2003 to 30 April 2005
Organization FIRST NATIONAL BANK
Position held Customer service relation officer/consultant Duties Account opening, mandates general enquiries Reason for leaving Standard bank offered better position 15 APRIL 1996 to 14 December 2003 and from 1 May 2005 to 12 NOVEMBER 2020 Organization STANDARD BANK
Position held Team leader Tellers, Express Tellers Treasury and Safe custody Custodian
Reason for leaving
Customer Consultant, Team Leader, Branch, Universal Banker I’m eager to take on new oppertunities and for a next challenge in my career. 26 January 2021 to 30 April 2021
Organization: BeemerBens Alternative Parts
Position Held: Office Administrator
Duties: Receiving parts from Suppliers on the Techfinity system, label and pack away in Warehouse, Collect parts from local Suppliers. Deliver parts to Clients. Debtors and Creditors control and payment capturing on Techfinity system. Daily cash-ups and balancing of Counter sales.
REASON FOR LEAVING: Position became redundant as the owner is selling the business and the new owner prefer to do admin duties self.
SOCIAL ACTIVITIES
Societies Play tennis at the Club on social level
Interests & hobbies Reading, Hiking, family.
Noteworthy achievements Provincial Colours in Korfbal (Ringball). Captain of the School Netball team 1992
REFERENCES
1.
SBSA
FUAD CHOONARA
2.
SBSA WHITE RIVER
CARON TAIT
SPECIAL EXPERIENCE, KNOWLEDGE AND SKILLS
Excellent verbal skills: fluent in English and Afrikaans. (Afrikaans been my Home Language) Written to Management communicate communication and to customers. internal skills: and Ensures Professional external that customers customers e-mails are on important Outlook fully informed information and communication of their and rights feedback and per obligations snail to staff, mail, to the bank in accordance with the Code of Banking Practice. Telephone Phoning commitment customers skills: on when Phone to follow-a payment customers up on can daily why be payments expected. to offer or are to introduce in arrears to and new request products customers (cold calling)to make . a Computer literate: Proficient in Outlook, Word, Excell, Managing calenders, Microsoft Edge Excellent forming an customer accurate service assessment skills: and take understanding demand from of customers what matters for any to the banking customer. matters, Drive whilst customer service excellence and deliver to promises within time limits. Deal The best with way difficult is to customers: stay calm and Part professional. of been a leader Allow in customer a branch to was voice to deal their with concerns the most and difficult show empathy customers. with the customer’s situation. Understand & communicate company policies,. Take Ownership of every demand and provide the customer with an immediate response (depending on the nature of the demand). Ensure that customers complaints are resolved effectively within the prescribed timelines. Ability with simultamiously the to pressure. work under and In be the pressure: multi-banking skilled, To environment stay with focussed knowledge there and is prioriterise to daily assist pressure customers the work to perform in to the be best done duties way. assist Create to deal the ability to act on failure demand and resolve for repeat instances. Accuracy customer Facilitate the & demand attention process and for to adheres team detail to essential; understand to all risk Risk and the and compliance risks control. associated requirements Understand with handling the when risks of high executing associated risk related on with demand. the demands. Facilitate the process of compliance to the FAIS act and build fit and proper teams that can handle demand. Ensures that a Risk Mitigation undertakes regular surprise checks and facilitate the process of corrective action.Ensures staff awareness in terms of fraud and fraud activities Excellent reconciliation skills: Understand & communicate company policies & service-specific information to clients. Understands a customer’s conduct on an account by reading bank statements, verifying the income and expenditure and reading and interpreting of scorecards is duties of a Consultant. To understand how the customer’s financials are impacted and then offer best solutions for their needs. Duties of Team Leader Teller/Branch was to reconcile the tellers cash holdings, ensure there is sufficient cash on hand for the branch, ATM’s and Tellers daily. Collates information on value, variation and failure in the system whilst executing work processes, in order to contribute to development of management information. Understands and solves for the changes and trends in data as it relates to. Facilitation Interpersonal of team skills: outcomes, Adheres which to the includes purpose driving of team performance, principles eg achieving holding aspirations each other and accountable. addressing skills gaps. Develops a high performing team by embedding the bank's performance process, regular performance feedback and coaching. Help the team understand their contribution to the overall performance through various tactics (including coaching). Consistency: daily basis to Daily avoid delivering back lock and work meet of high deadlines. standard, Continuously handing in assesses account what opening matters documents to the customer on a against the ability of processes and systems to meet the customers demand, in order to make recommendations. Engages with customers in order to understand what matters to the customer and deliver against those demands.
Resilient: firm an arranged with customers a difficult agreement. situation who Facilitate are is reneging a learning the process on their experience of debt removing and and to obstacles. the convince importance Facilitation customers is to of bounce to the make decision-back. and To keep making be to process. Enable team to pull on resources to make decisions. Provide team with the rights tools and knowledge to take customer demand.
I have an outgoing personality that can easily adapt to new surroundings. I’m self-motivated and energetic Individual with integrity and honesty and eagerness to learn new duties with new challenges.
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