Contact Details

+20-122-***-****

adl6wk@r.postjobfree.com

Egyptian

UAE, KSA Driving license

Personal Details

Egyptian

25th April 1980

Career Objective

A bright Hospitality specialist, talented

and hardworking individual with a friendly

personality committed to ensuring

customer satisfaction and efficient,

budget-conscious enterprise. Helped to

open several hotels and served as an

integral part of every sector of operations

at major international chains. Fluent in

Arabic and English, with proficiency in

German. And the ability to work alone &

as part of a team.

Possessing excellent communication &

hospitality skills and a proven ability to

ensure that all customer expectations are

met during the bar and floor experience

and providing amazing hospitality to

guests.Customer-focused,highly

organized, always approachable.

Dynamic and hands-on experienced

Hotelier worked for a branded 5-star

hotel. Coming from a Rooms and sales

marketing background with a minimum of

10 years of exposure to the Rooms

division. Strong P&L and analytical skills

and ability to work under pressure with a

multi-skilled work model.

Education

Bachelor of Science in Hotels

Management Alexandria University –

Alexandria, Egypt

Tourism and Hotels Studies.

Master of Business Administration

INTERNATIONAL university of Monaco.

Introduction To Business Management

KING`s college London online curse.

Areas of Expertise

Front Office, Operations, Guest Relation

Sales & Marketing, Groups, Events

Opera PMS Full-Service Hotel

Fidelio/Micros Fidelio

Budget Management

DTCM Hotel System

Information System (CID)

Microsoft Office, Outlook

Budget Management

Performance Management

Managing Remote Employees

Running Company On boarding

New-Hire Training, Coaching skills

Path to Authentic Hospitality

Managing work of others

SIX SIGMA

Experience

HYATT PLACE BANIYAS SQUARE DUBAI, United Arab Emirates. Feb. 2019 – Nov. 2019 as Front Office Manager.

Liaise with Sales & Reservation; planning proper market mix to achieve maximum room usage & to ensure all details is recorded to minimize problems. Adhere to all credit and rebate policies to protect budget.

Implement departmental and personal goals to ensure efficient functioning across all divisions & maintain expected grooming standards. Evaluate/replenish inventory and maximize revenue using multi software and online booking websites plus internal purchasing software.

Attends to guests ’complaints & take appropriate action immediately, efficiently and courteously, Observe all confidentiality policies to ensure privacy of guests

Maintaining an atmosphere of tranquillity at the Front Desk, professional and courteous guest etiquette and front desk communications.

Ensure proper completion of all records required by local government authority i.e. departure and arrival guests are updated in the CID system.

Highlight unique selling points to guests Ensure that all in-house Guests updated of any changes in the hotel such as restaurant hours, location changes, maintenance work, etc.

Ensure that all employees have a complete understanding & adherence to policies and procedures of the organization.

Train, coach, and counsel employees through effective supervision and on-the- job training that all services provided at the Front Desk & all sections are always available and carried out most efficiently as per the standards.

Conduct employee performance appraisal, review & discuss the staff personal development plan and areas of improvement.

To carry out any other reasonable and lawful request directed by the Management

Key Accomplishments:

Achieved yearly goals on Key Performance Indicators such as 100% occupancy, guest satisfaction, and room quality.

Ushered shift from negative to positive comments on social media over two short months, through providing exceptional service, organized servicing of rooms, and increasing quality of food.

Maintained high level of service, while keeping costs 15-18% below budget.

Trained a team of nine new employees.

Developed working relationship with high-volume travel agent, maximizing profit opportunities.

Pre-opening task force in assisting with system installation, staff training, and hotel operation.

Additional Trainings

Service Culture 1 & 2 (Starwood Hotels).

Grooming Standard (Starwood Hotels).

Train The Trainee Work shop

Leadership Training (Starwood Hotels).

Management Course (Starwood Hotels).

Team building & motivation (Starwood )

Six Sigma modules 1,2,3,4 (Starwood).

Time Management

SPG Loyalty Program Commitment

Marketing Through Technology

Lanyon Sales & Marketing (Starwood ).

Global Sales Floating Rates Program

Global Sales Selling the Brand Service

Culture Training (Starwood Hotels).

Global Sales TMC & Consortium

Hyatt Career Management.

Hyatt Change Management.

Hyatt Selling Skills Driving Customer

Performance.

Hyatt Career Management,

Hyatt Change Management.

Leadership Training.

First Aid and Firefighting.

Qualifications

Ability of leading a team of associates in

order to achieve goals

communication and interpersonal skills,

Fast learning ability & flexibility.

Ability to prioritize.

problem-solving skills.

Ability to work under pressure.

Ability to focus on projects.

Passion for guest service.

Highly organized, results-oriented &

ability to be flexible and work well under

pressure

Have the ability to handle a multitude of

tasks and Guest requests.

Ability to work independently & as team

member & prioritize responsibilities.

Good Knowledge to use most of financial

online forms and Data entry Able to deal

with The New Jobs and Equipment’s and

learning fast.

Languages

Arabic: Mother Tongue

English: Fluent

German: Advance

GRAND EXCELSIOR DUBAI / RAINTREE HOTELS DUBAI, United Arab Emirates, January 2016 – February 2019. As Duty Manager / Front Desk Manager. Advanced through various roles, successively increasing in responsibility and accountability. Coordinated with operations team to ensure completion of shift tasks. Managed reservations using OPERA PMS. Optimized revenue using budget analysis and internal purchasing software. Responded to guest emails with Outlook. Maintained safety and security of guests and employees through enforcing compliance of all policies. Interacted with guests to encourage a welcoming, fun environment.

Key Accomplishments:

Optimized revenue in every department by developing guest incentives.

Ensured new employees were kept up to date on all policies and could confidently enact them.

Developed working relationship with high-volume travel agent, maximizing profit opportunities.

PALMS ROYAL HOTEL AND RESORT SOMA BAY / SHARM PLAZA HOTEL AND RESORT, Egypt, Oct. 2013 – Dec.2015As Assistant Front Office Manager. Ensured shift assignments were completed. Maintained safety and confidentiality of all guests. Assured welcoming atmosphere for guests. Key Accomplishments:

Achieved target budget and guest standards in 2013 and 2014.

Played instrumental role in hotel ranking number four out of 159 luxury hotels in the country on Trip Advisor.

HYATT REGENCY DUBAI. AS SALES MANAGER LEISURE. FROM 08 AUG. 2011 TILL 05 FEB 2012.

LE MERIDIAN JEDDAH SAUDI ARABIA AS SALES & MARKETING MANAGER LEISURE, JEDDAH SAUDI ARABIA FROM 03 JUNE 2010 TILL 16 MARCH 2011. LE MERIDIAN AL SONDOS SUITES AS SALES EXECUTIVE FROM 21 DEC. 2008 TILL 10 APRIL 2010

FOUR POINTS BY SHERATON (SHEIKH ZAYIED ROAD) PER-OPENING TEAM – Senior GUEST SERVICE AGENT FROM 03, D. 2007 TILL 20 DEC. 2008. SHERATON JUMEIRAH HOTEL Dubai FROM 29, DEC, 2005 TILL 28, APRIL 2007 AS GUEST SERVICE AGENT.

Promoted through various roles, serving in Wholesale, Business, International, and Leisure departments at four branches of corporate brand. Managed corporate and government accounts within United Arab Emirates. Developed new accounts. Assisted with opening of new hotel. Monitored and responded to guest feedback on social media. Operated front-desk services to ensure pleasant guest atmosphere.

Key Accomplishments:

Achieved annual sales target early four years in a row.

Maintained occupancy of 78% during financial crisis years, through outstanding guest service.

In 2006, won top Starwood Hotels staff in entire EUAE region for guest enrolment and feedback.

Additional experience as Guest Service Agent at Palma De Merit, Egypt

(Sunny days hotels) & Opening of Tropicana Grand Oasis Hotel & Resort, Egypt and Hilton Water Falls Egypt as Front office Shift Leader. Reference available on request

Kadry El Gendy

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