Jessica

Kirkland

adl6sp@r.postjobfree.com

239-***-****

**** *.*. **** ******

Cape Coral, Florida

Summary Hardworking, reliable, friendly, and results-driven. Demonstrates excellent communication, planning and problem-solving skills. Positive and upbeat. Makes guests feel welcome while balancing diverse business requirements. Successful in maintaining efficiency and calm in fast- paced environments. Motivated to enhance customer loyalty with exceptional service. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences. Willing to go extra mile to exceed customers' expectations. Education

05/2000

Riverdale High School

• Fort Myers, Florida

Graduated with 3.6 GPA

Skills

Experience

04/2021 - Present

Metro Diner

Server and Hostess • Cape Coral, Florida

Guide customers through all menus, demonstrating advanced knowledge of specifics

Support coworkers as needed

Deliver exceptional, friendly service

Anticipate and address customer needs

Coordinate with front-of-house and back-of-house teams to maximize efficiency

Greet all customers at walk-in

Receive payment for services and properly handle petty cash Memorize specifics of all menus

Operate POS system to input customer orders

Manage opening and closing duties

Handle incoming calls and reservation requests

Answer guest inquiries and resolve issues smoothly Maintain inventory, reordering and restocking supplies 02/2020 - 07/2020

Mr. And Mrs. Crab

Lead Server • Cape Coral, Florida

Guide customers through all menus, demonstrating advanced knowledge of specifics

Maintain inventory, reordering and restocking supplies Anticipate and address customer needs

Support coworkers as needed

POS Software Event Planning

Front of House Organization Guest Relations

Customer Service Effective Customer Upselling

Menu Memorization Service Prioritization

Coordinate with front-of-house and back-of-house teams to maximize efficiency

Deliver exceptional, friendly service

Train new servers on expectations and procedures

Answer guest inquiries and resolve issues smoothly Receive payment for services and properly handle petty cash Memorize specifics of all menus

Operate POS system to input customer orders

Manage opening and closing duties

Supervise new hires

04/2003 - 10/2018

Elite Flooring & Renovations, LLC

Customer Service Sales Specialist & Administration • Lehigh Acres, Florida Provide exceptional customer service to all incoming clients Generate additional revenue through upselling or add-on package selling

Diffuse intense customer situations to maintain high-level of satisfaction

Assist with payroll

Produced sales documents, finalized deals and filed records Answered customer questions about products and services and recommended appropriate solutions

Generated quotes, processed payments and documented customer communications

Negotiated prices and set up contracts to finalize sales agreements Generated leads and pursued appointment opportunities to convert prospects into new customers

Languages

English

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