Nermine Boulos, MBA

732-***-****

Computer Skills:

Word, Excel, Access, PowerPoint, Great Plains, PeopleSoft, Crystal Reports, Lotus 123, Windows, SAP, Oracle, OB10, and WAWF and CARIXA.

Education:

Phoenix University, AZ March 2008

MBA

Phoenix University, AZ August 2006

Bachelors of Science

Experience:

Bausch Health, Bridgewater, NJ 02/2020 – Present

Accounts receivable Supervisor

Directs the daily operations of the cash application department to ensure accuracy and timeliness.

Ensures timely daily resolution of any unidentified receipts

Proven skills in team building with the ability to influence and lead, teach, train, counsel and coach to accomplish organization goals.

Work directly with banks to ensure timely receipt of lockbox and/or seeks resolution to any issues relating to daily deposit

Ensure that team is following department SOP’s

Prepare and maintain cash log to reconcile AR cash activity

Oversee AR bank accounts, credit card merchant accounts and payment processors. Address all inquiries, issues and errors related to these functions

Prepare AR related journal entries and reconcile cash clearing GL accounts at month end.

Responsible for daily and month-end error monitoring and resolution for system file transfer issues and user errors

Prepare month end reports (credit card fee analysis, internet trade account receipts)

Maintain close coordination with Treasury dept for access to banks and merchant processors and for cash forecast reporting

Responsible for User Acceptance Testing and SOP creation and update when new banks, systems or processes are added/updated

Assist in system enhancement/conversion testing as needed

Bausch Health, Bridgewater, NJ 01/2019 - 02/2020

Senior Credit Administrator

Monitoring credit limits and releasing orders on hold for assigned portfolio of accounts

Assisting customers with inquiries; invoices, taking credit card payments, statements, and/or refunds

Liaison between internal and external customers to troubleshoot and resolve issues that may cause deductions and or delays in payments

Reconcile customer account as needed; matching offsets, identifying on account payments, following up on credits for outstanding deductions.

Research and process adjustments for write-off’s for approval

Process requests for credit limits based on recommendation per credit check; D&B and Experian.

Assist in month-end process as needed; providing comments and updates on aged receivables, open deductions, credits or on account payments.

Research and account reconciliation for portfolio of accounts.

Assist in acquisition activities related to AR as needed; such as collecting, and reconciling acquired receivables.

Liaison between customer and deductions and internal department on dispute resolution

Sox Compliant.

Assist in system enhancement/conversion testing as needed.

Strong Excel skills including pivot tables and Vlookups.

Ensures lessee is compliant with contract to provide proof of insurance.

Pull/Process CBR’s and Business Reports

Serve as point of contact for customer, vendor, sales team

Submit vendor approvals with similar process

Generate decisions and communicate decision to appropriate party.

Bracco Diagnostics, Monroe, NJ 1/2015 – 1/2019

Credit and Collection Analyst

Provide on-going reviews and detailed analyses of Credit and Collections policies, procedures and practices to ensure compliance with applicable regulations; notes inconsistencies and makes appropriate recommendations for correction.

Call and collect on past due invoices.

Responsible for Dispute Resolutions.

Provide daily management and leadership to the Cash Applications Group, ensuring that staff is adhering to departmental procedures

Ensure proper reason codes for chargebacks were used when created.

Coordinate with Accounts Receivable regarding selected payment, chargeback's and other write-off issues.

Prepare files for bankruptcy and third-party collection.

Work with the government accounts as well as the Navy.

East Coast Warehouse, Elizabeth, NJ 2/2011-2/2014

Accounts receivable Supervisor

Supervise other professional and non-exempt employees responsible for the day-to-day operational planning and tasks related to assigned business units.

Investigate chargeback's and analyze reasons to help prevent future occurrences.

Implement procedures and processes to avoid fraud and better verify that a customer intended to make a purchase, such as getting a credit card imprint, swiping it through a physical terminal or obtaining a signature in print.

Keep abreast of technological changes in the credit and collections field; recommend implementation of automated systems which will enhance collection activities.

Manage daily cash application of payments made to several corporate lockboxes

Responsible for developing, implementing and maintaining sound collection policies, procedures and practices related to analysis and evaluation of departmental systems and procedures concerning credit passing and collection.

Assist with the preparation of presentation materials for senior level presentations utilizing advanced PowerPoint skills.

Mottahedeh Inc., Cranbury, NJ 4/ 2006 - 4/2010

Assistant controller

Responsible for calendar management and coordination of a variety of executive meetings.

Responsible for receivables management from business to business.

Serve as a liaison between the company and the business customer.

Identify, recommend and implement improvements in the order placement to cash receipts process.

Review A/R accounts, identify / prioritize overdue invoices and perform collection tasks.

Follow-up on open overdue invoice issues in a persistent manner.

Assisted with month closing, credit card charges and yearly inventory.

Coordinate customer service and sales coordinators to resolve customer disputes.

Review contracts and payment terms to ensure customer is paying in accordance with correct terms.

Responsible for the collection of invalid deductions from vendors.

Research and identify violation deductions within the department's Chargeback policy and procedure.

Educate departments about company policies to avoid further chargebacks.

Supervised Accounts Payable department to insure payments are being made on time.

Dr Fanou’s Office, East Brunswick, NJ 5/2004– 4/2006

Front Office Manager

• Handling patients billing using the ICD-9 codes provided

• Answer customers’ calls as well as insurance company’s requests

• Filling insurance claims and deductions

• Responsible for the billing and

• Managing the staff and acting as customer service representative to the patients

• Interview, hire and train new office team members

• Maintain and manage all filling and organizational systems fir the practice.

First Fidelity Bank, North Brunswick 4/2001– 5/2004

Cash application Specialist

• Responsible for cash application

• Responsible to process and reconcile account receivables and remittances

• Create regular reports to accurately track financial information.

• Perform periodic audits of the general ledger and company financial documents

• Address payment issues like double payments or other discrepancies

• Responsible for daily cash receipts and bank deposits

Merrill Lynch Inc., Somerset, NJ 8/ 1988 – 8/2000

Senior Credit Associate

Prepare high volume of credit memos.

Process high volume of credit applications.

Insure monthly write offs are within budget parameters.

Maintain high risk accounts and keep risk to minimum.

Interface with large customer accounts

Make high volume of Collection calls.

Responsible for Accounts Receivables and Cash Applications.

Facilitated the issuance of cards, checks, and credit slips materials.

Handle correspondence letters, stop payments and related statements.

Responsible for Dispute Resolutions.

Handle Credit Investigations and evaluate Credit Worthiness.

Prepare high volume of credit memos.

Process high volume of credit applications.

Resolve issues with client accounts in disputes.

New Jersey Real Estate Licensed agent with Coldwell Bankers 09/2019

LANGUAGE SKILLS:

English and Arabic and French.

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