Trainer Secretary
Resume:
CHANDRA CLAY DAVILLIER
Kenner, LA 70062
adl6qi@r.postjobfree.com
EPIC Credentialed Trainer in ClinDoc, EPIC ATE support for Providers, Nurses and other Clinical staff. Excellent Leadership and Interpersonal Relations skills. Success oriented, Self-motivated, Good Communications and Organizing abilities. Strive for Excellence.
EMPLOYMENT HISTORY
AT THE ELBOW SUPPORT
Intellect Resources
Ochsner/Rush Hospital
Meridian, MS
March 13 – April 5, 2021
Acted as Night Lead for In-Patient Go-Live
Provided support to Acute Long Term Care Unit
Received recognition from peers as MVP for the Go-Live project
MEDHOST TRAINER
Intellect Resources
McKenzie- Willamette Medical Center
Springfield, OR
February 16-27, 2021
Served as Lead for this project
Provided Sign on Fair support to all employees during Med Host transition from CHS
Assisted employees with navigation of new Med Host software
Trained new employees on Med Host
Alta Vista Regional Medical Center
Las Vegas, NM
February 9-13, 2021
Provided Sign on Fair support for the facility
Assisted employees in testing sign into Med Host
Trained employees Med Host software during the implementation and transition from CHS
Provided assistance to IT Director with setting up and attendance of classes
Mimbres Medical Center
Deming, NM
January 26-30, 2021
I provided Sign on Fair support for the facility.
Assisted employees with navigating thru Med Host system to make sure securities were accurate
Assisted with the testing of log ins of employees into new system
Gateway Regional Medical Center
Granite City, IL
January 9-18, 2021
Provided Sign on Fair support for the facility
Assisted employees in testing sign into Med Host
Trained employees Med Host software during the implementation and transition from CHS
Gateway Regional Medical Center
Granite City, IL
December 7, 2020 – December 18, 2020; January 6 – 8, 2021
Provided Sign on Fair support for the facility
Assisted employees in testing sign into Med Host
Trained employees Med Host software during the implementation and transition from CHS
Provided at the elbow support for the facility during the go live
Forrest City Medical Center
Forrest City, AR
December 1-5, 2020
Provided Sign on Fair support for the facility
Assisted employees in testing sign into Med Host
Trained employees Med Host software during the implementation and transition from CHS
Barstow Community Hospital
Barstow, CA
November 2020
Provided Med Host At the Elbow Support to end user during their transition from CHS to Med Host
Assisted end users with log on into new system
Provided review training to super users
Assisted employees with navigating thru Med Host system to make sure securities were accurate
Big Bend Regional Medical Center
Alpine, TX
November 2020
Provided Sign on Fair support for the facility
Assisted employees in testing sign into Med Host
Trained employees Med Host software during the implementation and transition from CHS
CREDENTIALED CLINDOC TRAINER
The CSI Companies
University of Illinois Health Chicago
Chicago, IL
March 2020 to October 2020
Credentialed in ClinDoc Application, however project was postponed due to COVID 19 pandemic March 202. Management decided to continue training but in a virtual capacity. After 3 weeks of virtual training, the facility decided to postpone training until July 6, 2020. At that time, they restarted project training and I continued providing ClinDoc training to end users. At the conclusion of training, I provided at the elbow support virtually to end users. I was requested by management to support Help Desk and provide continued training to new hires.
GO-LIVE SUPPORT
Intellect Resources
Ochsner OB/Gyn Clinic Lake Charles
March 2020-April 2020
Provided Go Live Support to Ob/Gyn Physician and Nursing Staff during Ambulatory Go-Live
Assisted with training for LPNs and Med Techs during the transition to EPIC
CREDENTIALED CLINDOC TRAINER
Intellect Resources
Ochsner/LSU Health Center Shreveport
Shreveport, LA
September 2019 to December 2019
Provide classroom training in ASAP, Ambulatory and ClinDoc Applications. Acted as lead for Go-Live on the night shift. Served as liaison for Clinical Informatics, Analyst and In-patient ClinDoc personnel.
GO-LIVE SUPPORT
Intellect Resources
Slidell Memorial Hospital, Slidell, LA
July 2019 to August 2019
Provide support to hospital personnel in ClinDoc Application to Med Surg, Out and In-Patient PT, Post- Partum and Cardiology Departments.
CREDENTIALED CLINDOC TRAINER
Optimum Healthcare IT
Portneuf Hospital, Pocatello, ID
April 2019 to July 2019
Provide classroom training in ClinDoc Application to all areas under ClinDoc scope. Acted as support for Hospital staff employees. Aided and assisted with their training so everyone was Credentialed. Served as go to person for questions concerning curriculum.
CREDENTIALED CLINDOC TRAINER
314e Corporation
Montage Hospital, Monterey, CA
May 2018 – August 2018
Provide Classroom training in ClinDoc Application to Inpatient Nurses, PCTs, Unit Clerks, and Ancillary persons within the hospital. Created curriculum and served as the liaison with Critical Care and Dialysis Nurses. Provide ATE support to Dialysis Departments. Also aided support to various departments as needed during Go-Live.
CREDENTIALED CLINDOC TRAINER
The HCI Group
Mayo Clinic Health System, Rochester, MN
January 2018 – May 2018
Provide Classroom training in ClinDoc application to Inpatient Nurses, PCTs, Unit Clerks, and Ancillary persons within the hospital. Provide ATE support to nursing staff in various departments within the hospital. Also served as liaison between the nursing administration, nursing staff and Nursing Informatics and Zone Leads.
CREDENTIALED CLINDOC TRAINER
Optimum Healthcare IT
UMCSN, Las Vegas NV
September 2017 to December 2017
Provide Classroom training in ClinDoc application to Inpatient Nurses, PCTs, Unit Clerks, and Ancillary persons within the hospital. Aided in the creation and testing of curriculum per Principal Trainer’s request. Acted as support for ClinDoc team in maintaining all correspondence needed for training. Also provided ATE support to nursing staff within the hospital.
ATE Support
Intellect Resources
Terrebonne General Hospital, Houma, LA
February 2017 to April 2017
Provide ATE support to several departments within the hospital in the ClinDoc Application in the Post Partum and Med Surg Departments.
Credentialed ClinDoc Trainer
Optimum Healthcare IT
Greenville Health System, Greenville, SC
October 2015 to February 2017
Successful completion of Epic Credentialed Trainer program at GHS. Classroom trainer for ClinDoc application for Nurse Mangers, Nurses, PCTs, Unit Clerks, Wound Care and Code Narrators. Provided ATE support on the MedSurg and ICU units to end users during implementation. Extended to assist with New Hire Training.
Ochsner Blood Bank, Department Secretary
Ochsner Health System, New Orleans, LA
September 2006 to September 2015
Responsibilities include entering Registration and Auditing of Donor information into computer, filing, answering multi-line telephones. Typing of correspondence to be sent to donor’s advising of PSA and cholesterol levels, also responsible for sending out Donor Identification cards to all donors that donated with any Ochsner Blood Bank or mobile weekly. I serve as the Time and Attendance Clerk for Donor Services and Lab personnel, also serves as relief person for Front Desk in the Donor Center. Upon the retirement of the Administrative Secretary, responsibilities increased to allow the smooth running of the department. After recent implementation of SOFT computer system, I serve as the auditor that allows donor information to be released to the lab so blood components can be made, labeled and ultimately transfused or shipped to awaiting patients in need of them.
Ochsner/ Humana Health Plan, Customer Service Representative
Ochsner Health Systems, New Orleans, LA
October 1998 to January 2005
Responsibilities included answering telephones and aiding member in various aspects of customer service for their medical health care. I entered precise and detailed accounts of member's complaints and concerns. Advised members of their authorizations, membership, and financial status of medical files/claims. Promoted to Team Leader where I was also responsible for handling grievances, assisting team with all aspects of customer service, and acted as On Call leader upon request of the manager. This responsibility included answering all supervisory call-backs to irate members.
Ochsner Clinic, Telephone Receptionist
Ochsner Health System, New Orleans, LA
February 1996 to March 1998
Responsibilities included answering telephones and scheduling appointments for patients to see an optometrist or an ophthalmologist. I was also responsible for file maintenance of any changes to a patient's permanent clinic record such as address, marital status, telephone numbers, etc. I assisted the physician's technicians with set up of any test or return visits for pre-op clearance. Receive and input referral authorizations from a patient's insurance company for a patient to see a physician.
Ochsner Foundation Hospital, Unit Secretary
Ochsner Health System, New Orleans, LA
January 1991 to April 1996
Responsibilities included transcription of Physician's orders from patient's charts.
I ordered supplies, tests, diets, medicines, and equipment for patients in CCU, HTU and CICU. I was also responsible for transcription of all correspondence from the Unit Director. Maintained inventory for the unit and trained new employees. I served on Lab/Liaison Committee to assist in the piloting of new pharmacy computer system. I also served as in house trainer for implementation of new computer system hospital wide. Promoted to Administrative Assistant, where I not only acted as Unit Secretary for the CCU, I also became responsible for any and all aspects of being Secretary for the Unit Director of CCU. Upon request of Director of the Cath Lab, I began maintaining inventory for Cath Lab and EP Lab Physicians. This allowed for a smooth flow of patients obtaining Cath’s, Balloons, Cardio conversions, etc.
Ochsner Clinic, Data Entry Clerk
Ochsner Health System, New Orleans, LA
September 1983 to October 1985
Responsibilities included input of Physician's procedures, fees and medical codes for services into the computer. I was also responsible for correcting any problems found on employee’s data input, trained and supervised four (4) employees.
References available upon request.
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