David

Perrault

adl6pc@r.postjobfree.com

603-***-****

*** ******** *** *** **

Dover, NH

Summary Friendly and analytical Call Centern Representative with 3 years of experience handling technical and non-technical customer calls in large and small call center environments. Able to consistently exceed KPs by using custom and pre-defined scripts. Excellent interpersonal skills and a trained expert in conflict management. Tech-savvy, with the aptitude to ramp up on new systems and processes quickly.

Education

12/2004

McIntosh College

Business Management • Dover, NH

06/1982

Somersworth High School

General • Somersworth, New Hampshire

Skills

Experience

11/2017 - 10/2020

HealthCare Administrative Partners

Call Center Representative • Portsmouth, New Hampshire Call Center Representative

Maintain operational efficiency through following proper office protocols Respond to all inquiries and requests in a timely manner Contribute to high-level of customer satisfaction by constantly maintaining friendly attitude

Screen and answer calls, emails, and correspondence with professionalism and in a timely manner

Provide accurate information to customers

Update database with information quickly and efficiently Answer and screen telephone calls, recording messages for quick reply as needed

Resolve office-related issues according to predetermined procedures Perform general clerical tasks and administrative responsibilities as needed 01/2017

Southern New Hampshire University

Front Desk Clerk • Portsmouth, New Hampshire

Handled phone calls, digital communication

Resolve office-related issues according to predetermined procedures Maintain operational efficiency through following proper office protocols Contribute to high-level of customer satisfaction by constantly maintaining friendly attitude

Record all messages and deliver in a timely fashion Screen and answer calls, emails, and correspondence with professionalism and in a timely manner

Customer service Microsoft office

Excel Scheduling

Call center CSR

Update database with information quickly and efficiently Answer and screen telephone calls, recording messages for quick reply as needed

06/2015

Frank's Taxi

Driver • Somersworth, New Hampshire

Communicate customer complaints, requests and feedback to Supervisor Perform safety and maintenance checks of vehicles

Maintain strong safety record with 0 accidents since starting Update database with new customer information

Troubleshoot and fix equipment as needed

06/2012

Seacoast Media Group

Sub-Contractor • Portsmouth, New Hampshire

Inspect equiptment regularly to ensure proper working conditions Adhere to all safety policies and maintain a safety record with no accidents] Inspect equipment regularly to ensure proper working conditions 10/2010

Grand Campus Living

Groundskeeper and Maintenance • Durham, New Hampshire Order parts as needed

Make recommendtations to improve maintence operations Clean shop and ensure all maintnance tools are in proper working condition Support the overall business's goals by ensuring proper use of all equiptment

Perform routine jobs, including changing lightbults and installing new appliances

Respond to maintence requests quickly and efficiently Install new equiptment according to proper guidelines Assemble, disassemble, and fix facility equiptment

Recommend new equiptment and/or procedures to direct supervisor Languages

English

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