Harvey Holmes

Phone: 252-***-****

Email: adl6ox@r.postjobfree.com

PROFESSIONAL SUMMARY

I am employed at UPMC as a Service Coordinator. The position involves being responsible for acquiring both clinical and non-clinical services and supports for a multitude of clients who wish to reside in their community of choice. The primary function of the Service Coordination Unit is to provide the person with serious mental health issues with professional assessment, service planning, service coordination, referral, and re-evaluation services required for a safe and healthy community life WORK HISTORY

Service Coordinator (October 2020 – Current)

UPMC- Pittsburgh, Pennsylvania

• Investigates new resources and communicates with Directors of prospective resources as a liaison on behalf of the individual being served. Maintains an up-to-date catalog of available community resources, including location, eligibility requirements and program alternatives.

• Advocates for and with the individual being served to ensure responsiveness from natural, community generic and specialized services/supports. Advocacy includes providing information, removing barriers, creating options and resolving problems.

• Maintains an accurate and timely record of Service Coordination activity. Records individuals being served and collateral contacts. Updates forms as needed. Reviews charts for compliance with regulations. Prepares for formal audits

• Convenes and facilitates interdisciplinary service planning meetings or other related team meetings to ensure appropriateness and responsiveness of services in relation to individual and/or family needs.

• Ensures individuals being served needs are met through the utilization of natural supports (family, friends), community and generic services and specialized services (MH/MR, supported employment, OVR, D&A). Assists individual and family to identify, link, access and coordinate such resources.

• Provides twenty-four (24) hour availability for Service Coordination individuals and/or families through phone and face-to-face contacts. On site for all in-patient MH commitments. Ensures that all alternatives to hospitalization have been considered. Coordinates intervention when hospitalization is required.

• Provides culturally competent services with consideration for the individual's racial, religious, sex, sexual orientation, age and ethnic background and identification.

• In close collaboration with the consumer, family members and other service providers, promotes service planning efforts which result in developing, documenting and implementing a comprehensive service plan driven by the individual utilizing all agreed upon strengths and needs. Harvey Holmes

Phone: 252-***-****

Email: adl6ox@r.postjobfree.com

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• SINGLE POINT OF ACCOUNTABILITY (SPA).o Be the go-to resource for the person served and his/her family and the system of care. Assure that there are effective 'safety net resources for the persons served. Clearly communicate to the person what they can expect from the system and what the system will expect of them. Assure there is periodic assessment & cross-system planning to meet the needs while utilizing their strengths. Prepare for, convene/facilitate service planning meetings and provide follow-up after meetings. Assure there is cross system coordination of services and that services are being provided. Develop relationships that endure with persistent outreach even when there is reluctance to receive services. Assist the person served in developing and using natural supports. Be a persistent advocate for those served and give feedback on systemic problems. Provide a consistent positive outlook which encourages recovery and full inclusion in the community.

• Attends training programs as provided through the State, County and Agency to assure that the incumbent is up to date on new approaches, best practices and recovery oriented services.

• Evaluates all service received by individuals who are served by the Service Coordination program. Reviews cases, meets with individuals' families, members of the treatment team, agency directors, advocates, attorneys, school personnel and attends staffing in or out of the office.

• Utilizes at least 55% of available time in service to individuals being served.

• All Service Coordinators are required to participate in the On Call Service per department guidelines.

• Provides professional coordination of mental health services according to the individual's level of need and works as a member of a treatment/service team, often taking the lead role, and using considerable discretion and independent judgment in order to promote individuals' mental health recovery.

• Assesses individual and family strengths and needs in a collaborative method through individual and/or collateral interviews and reviews of social and clinical information provided by other entities. The development of an assessment is based on an understanding and trusting relationship, that needs and strengths vary over time and are evaluated in every contact (face to face and phone).

• BLENDED LEVEL OF SERVICE COORDINATION Ensures the frequency of contact with the individual being served (or the parents if the individual is a child or adolescent) is based on the individuals needs, but at the very least once a month. Provide a full range of Service Coordination services to a designated caseload maximum of 30 individuals for adults and 25 for children.

• Fosters an agency culture of cooperation by focusing on problem resolution and activities that support the agency mission, communicating information to the staff, participating with other staff on selected special projects, cooperating with agency personnel to facilitate program operations.

• Develops relationships with the individual, his/her family and other important people in his/her life. This engagement will be persistent and will result in an enduring relationship. The persistence is evident in frequent outreach and genuine concern over a lengthy period of time. Harvey Holmes

Phone: 252-***-****

Email: adl6ox@r.postjobfree.com

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Family Caregiver Specialist (October 2017- October 2020) Kerr-Tar Regional Council of Governments-Henderson, NC

• Lead Family Caregiver Program and resource development efforts.

• Perform annual monitoring visits and audits over a five-county region to assure that providers are in compliance with the program standards.

• Administer and monitor federal, state and local dollars.

• Assess the need for expansion of existing services and initiate new ones while building partnerships with local agencies.

• Maintain contact with county planning committees to advocate for the needs and resources that

• support family caregivers. Caregiver's include those caring for an older adult 60 and better, for an individual with severe disabilities or Grandparents raising Grandchildren.

• Provide information and assistance, education, respite services and supplemental services to Family Caregivers.

• Develop working relationships with community-based organizations.

• Collaborate with the North Carolina Division of Aging, Duke Family Support Program and other available resources to design, develop and strengthen the Family Caregiver Support Program.

• Develop and implement publicity campaign for the Family Caregiver Support Program.

• Implement and carry out care-plans for clients throughout various programs.

• Respond to requests for information from public officials, consumers and providers. Center Assistant (May 2017- September 2017)

Woodmen of the World Community Center-Kinston, NC

• Performs technical and administrative duties

• Assist customers with memberships

• Register new clients

• Servers as tour guide

• Provides instruction on fitness equipment.

Counselor (February 2017- April 2017)

Methodist Home for Children-Winton, NC

• Implement direct treatment services according to an individualized service plan and consistent with the agency's model of care.

Harvey Holmes

Phone: 252-***-****

Email: adl6ox@r.postjobfree.com

4

• Model appropriate moral, ethical, and professional values for youth, colleagues, and the community at large.

• Teach youth a curriculum of skills, including social, self-help, independent living and academic skills.

• Establish and maintain positive and effective relationships with all program consumers including but not limited to, youth, family/parents, school personnel, neighbors, referral agencies, administrators, etc.

• Work a flexible work schedule each month providing consecutive 24-hour per day or other periods of coverage of the home as scheduled and on an as-needed or emergency basis - Provide primary and supplemental coverage, as scheduled by administrators, for homes other than those primarily assigned.

Customer Service Specialist/Delivery Driver (April 2013 – February 2017) Peach House Restaurant -Kinston, NC

• Maintained high standards of customer service during high-volume, fast-paced operations.

• Consistently provided friendly guest-service and heartfelt hospitality.

• Ability to multi-task and handle the needs of guests and callers simultaneously in a calm, professional manner.

• Delivery driver to numerous locations - Assisted with unloading the weekly shipments of restaurant goods and supplies.

Social Work Intern (January 2016 - April 2016)

3HC Home Health and Hospice-Wilson, NC

• Conduct quarterly bereavement service (Calls, emails, personal visits)

• Conduct patient assessments

• Input patient data information

• File medical records accordingly.

• Assist with discharge planning process.

• Linking and coordinating with community resources

• Usage of Microsoft Office (Word, Excel, Power point, Publisher) & McKesson software system. Harvey Holmes

Phone: 252-***-****

Email: adl6ox@r.postjobfree.com

5

EDUCATION

Barton College, Wilson, NC (2013-2016)

Bachelor’s of Social Work

Bachelor’s of Gerontology

ACADEMIC ACCOMPLISHMENTS

Barton College

• 2014, 2015, & 2016 Barton College Scholar’s Day Symposium Presenter (Male Caregiving)

• Spring 2015: Dean’s List

• Fall 2015: Dean’s List

• Spring 2016: President’s List

• Fall 2015-Spring 2016: Gerontology Student of the Year Award AFFILIATIONS

• Pi Kappa Phi Fraternity

• Kerr-Tar COG Employee Relations Committee

• North Carolina Community Transitions Institute

• Warren County Community Partners

• North Carolina Family Caregiver Support Program Association SKILLS

• Communication

• Collaboration with federal, state and local personnel

• Outreach

• Social Media Advertising

• Blogging

• Photography/Videography

• Public Speaking

• Budgeting

• Planning

Harvey Holmes

Phone: 252-***-****

Email: adl6ox@r.postjobfree.com

6

CERTIFICATIONS

• (University of Michigan) Advanced Clinical Dementia

• (University of Tasmania) Understanding Dementia

• VDT (Virtual Dementia Tour) Facilitator

• VDT (Virtual Dementia Tour) Certified Trainer

• VDT (Virtual Dementia Tour) Specialized Certified Trainer

• North Carolina Certified Options Counselor

• Dementia Friends Champion

• Powerful Tools for Caregivers Class Leader

• SHIIP (Seniors Health Insurance Program) Counselor

• Youth Mental Health First Aid USA

• Older Adult Mental Health First Aid USA

• CPSMP (Chronic Pain Self-Management Program) Certified Leader

• CDSMP (Chronic Disease Self-Management Program) Master Trainer

• DSMP (Diabetes Self-Management Program) Master Trainer LINKS/URLs to Media Content

• YouTube Channel

https://www.youtube.com/channel/UCDxz5v4XByyUzTWDzOgwqQg

• Food Blog

Instagram @zillathegrubgod

YELP @zillathegrubgod

Harvey Holmes

Phone: 252-***-****

Email: adl6ox@r.postjobfree.com

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REFERENCES

Tommy Richardson

Photographer/Videographer

Nubs Media

919-***-****

adl6ox@r.postjobfree.com

Steven Fulks, PhD

Dean of Allied Health Sciences

Barton College

252-***-****

adl6ox@r.postjobfree.com

Nancy Hux

Community Engagement Specialist

Cardinal Innovations Healthcare

252-***-****

adl6ox@r.postjobfree.com

Melora Jackson

Clinical Manager

Second Wind Dreams

228-***-****

adl6ox@r.postjobfree.com

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