Keisha Francis

* ******* ** ********, ** *****

adl6nk@r.postjobfree.com 774-***-****

PROFESSIONAL SUMMARY

Driven detail-oriented Graduate student who has a positive attitude and a great work ethic to succeed in the Healthcare and IT industry

● Experience with Database Administration using Microsoft SQL Server

● Experience with ServiceNow and Footprints ticketing systems

● Knowledgeable in Active Directory for account administration

● Knowlegable in HL7 Standards

● Health Information systems integration

● Epic Trainig and go-live support

EDUCATION

Benjamin Franklin Institute of Technology Boston, MA BS in Health Information Technology May 2021

AS in Health Information Technology May 2019

Related courses: Healthcare Databases, Medical Coding, Introduction to Health Information Technology, Electronic Health Records, Medical Terminology and Anatomy & Physiology EXPERIENCE

Harbor Health Services

Clinical Applications Support Analyst Intern December 2020- May 2021

● Performed testing on EHR and medical equipment prior to Epic go-live to ensure functionality

● Provided Elbow-to-elbow user support during Epic go-live

● Tested various software systems

● Configured systems to the precise settings of the host organization

● Provided technical training to other healthcare staff

● Conducted routine troubleshooting of IT Solutions products in accordance with established internal Quality requirements

● Participated in major projects as required including system upgrades Steward Health Care, Boston, MA September 2020 – December 2020 IS Account Administrator

● Provided support to end users for network access requests

● User account management via Active directory

● Assisted in the resolution of technical issues that have been reported by the end user

● Granted access to clinical applications for healthcare providers Dana Farber Cancer Institute, Boston, MA May 2019 – March 2020 Information Systems Help Desk Support

● Assisted with Windows 7 to 10 deployment for 6000+ users

● Configured HP computers, printers, and scanners

● Express built PCs for providers using EPIC EHR software

● Provided end user support by resolving tickets through the Service Now ticketing platform and then provided follow up in-person, via email or phone