Employee Relations Resources Manager

John Kennedy

**** ******* **** *********, ********** 713-***-**** ********@*****.***

PROFILE

Accomplished and versatile HR professional with extensive experience in training and HR strategic management practices/strategies and key initiatives integration. Offer expertise in the on – boarding process and employee relations, coupled with policy/procedural development:

HR Policies/Procedures

Turnover Management

Performance Appraisals

Worker’s Compensation

Administration/Payroll

Staff Retention

Training/Development

Policy Development/ Benefits

Labor Law

Valuable experience in managing HR practices/strategies and integrating HR initiatives in support of core business functions to drive business results.

Utilize an “open door “policy to acknowledge employee problems or concerns in a timely matter

Key member of leadership team with strengths in policy and procedure development

PROFESSSIONAL EXPERIENCES

Human Resources Manager MBI Health Services Washington, DC 2021 – Present

Manage the staffing process, including recruiting, interviewing, hiring and onboarding.

Ensure job descriptions are up to date and compliant with all local, state and federal regulations.

Develop training materials and performance management programs to help ensure employees. understand their job responsibilities.

Create a compensation strategy for all employees based on market research and pay surveys; keeps the strategy up to date.

Investigate employee issues and conflicts and brings them to resolution.

Ensure the organization's compliance with local, state and federal regulations.

Child Care Councilor Apogee Stem Discovery Learning Academy Houston, Tx. 2019 - 2020

Responsible for creating daily schedules for the children.

Involved in planning activities, learning plans, and field trips.

Responsible for enforcing the schedule to ensure children get the most out of their days.

Supervise children, both individually and in group settings.

Ensure kids are following rules and provide discipline as needed.

Create activities and lessons plans for the children.

Human Resources Business Partner Whataburger Houston, TX. 2018 - 2019

Provided investigative support in EEOC, TWC and other regulatory agency complaints and partners with HRD to develop written responses in partnership with the organization’s employment counsel, and appropriate line management to minimize or eliminate employment litigation and financial liability.

Assisted in the identification, development and implementation of new or revised HR process improvements.

Assisted managers with disciplinary and coaching (i.e. documented warnings) to ensure the organization is providing a fair and equitable opportunity for individuals to make positive change prior to deciding any adverse employment action.

Served as a back-up for all functions in HR department. Updated and implemented HR policies and procedures and maintained employee handbook.

Responsible for effectively handling and communicating sensitive information and have strong understanding of confidentiality.

Human Resources Generalist Houston Methodist Hospital Houston, TX. 2013 - 2018

Conducted and documented investigations pertaining to Department of Labor, outside agencies, unemployment, sexual harassment and discrimination in accordance with Company guidelines as well as directives by Company Legal department.

Resolved conflicts and other issues raised by employees according to the policies and procedures of the Company and applicable laws. Issued recommendations of appropriate resolution to investigations.

Conducted training on new and existing Company programs related to: sexual harassment, performance management, management development, and new hire orientation.

Coached senior and mid-level leadership through conflict management/resolution, discipline/correctives action plans and procedures, and labor law compliance.

Coached and assisted the clients in facilitating change within the organization.

Provided guidance and expertise to professional-level Human Resource generalist, recruiters and other human resource professionals.

Human Resources Business Partner D.C. ‘S Lil – Bit - A - Cajun TX. LA. 2009 - 2013

Assist employees with inquiries regarding benefits and payroll

Assisting employees with personnel information and interpretation of policies and procedures.

Conduct employee onboarding and help organize training & development initiatives

Provide support to employees on various HR-related topics such as leave and compensation and resolve any issues that may arise

Assist in employee relations

Coordinating with payroll all applicable payroll changes such as hires, terminations, benefits premiums adjustments, etc.

Promote HR programs to create an efficient and conflict-free workplace

Assist with benefit reconciliation process

Process FMLA and Workers Comp claims

Assist in development and implementation of human resource policies

Human Resources Manager Aramark - George R. Brown Houston TX. 2007 – 2009

Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates

Provided guidance, directions and coaching to the Senior Leadership Team and Management for team building and effective management of human capital to reach organizational objectives.

Responsible for the effective integration of Human Resources functions including talent management, employment process, employee engagement, compensation, development/ progressive disciplinary actions.

Managed Employee Relations dispute resolution with a positive outcome of 90%. Improved Employee Engagement percentage from 78% to 93%.

Acquired acceptance for proposed and new initiatives by promoting teamwork, collaboration and navigating impediments to implementation.

Implemented a behavior-based interviewing skilled management to reduce turnover, increase retention, and as a result turnover decreased from 18% to10% and decreased contract labor.

Directed General Orientation including on-boarding and management orientation for new employees with an outcome of employees understanding standards and exceeding expectations

Director - J.D. Walker Community Center - Harris County Precinct 2 Baytown, Tx. 2005 - 2007

Implemented and executed performance management programs and procedures; ensured compliance with execution of county and business unit employee communication initiatives.

Partnered with the Board of Advisors, Trustees, and County Officials to identify staffing requirement needed to meet the goals and objectives of the precinct, retain employees, and improve visibility in the community via local outreach programs.

Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures

Manage the full recruiting life cycle process which includes creating job specification, interviewing, extending and negotiating offers, and onboarding

Producing Recruitment adverts and managing the recruitment process including writing competency-based questions, interviewing and sending offers

Manage all day-to-day HR responsibilities, including salary/bonus planning, staffing, off-boarding, performance management, reporting/analytics

Compensation management including performing and updating salary surveys, and updating and writing job descriptions

Drive organization design, workforce planning, sourcing & staffing (including supporting recruitment process)

Human Resources Recruiter – Memorial Hermann Hospital – Houston, Tx. 2002 - 2005

Responsible for developing and execute recruiting plans.

Networking through industry contacts, association memberships, trade groups, social media, and employees.

Develop and track goals for the recruiting and hiring process.

Coordinating and implementing college recruiting initiatives and handling administrative duties and recordkeeping. Collect data on cost per hire and time-to-hire reporting.

Screen applicants to evaluate if they meet the position requirements, also work with hiring managers to create job descriptions.

Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation. Develop a pool of qualified candidates in advance of need.

Research and recommend new sources for active and passive candidate recruiting.

Human Resources Manager Argenbright Security Corporation Houston, Tx. 1999 – 2002

Develop programs to enhance employee relations and offer employee support to each staff member.

Ensure that the new hire orientation process properly introduces new employees to the corporate culture.

Deliver compensation and benefit comparison reports to the executive team each month and make recommendations to improve the company's current offerings.

Come up with new ways to measure employee morale and determine methods for improving overall employee satisfaction.

Act as liaison between the company and outside legal and professional resources to ensure that all employment policies follow current laws and regulations.

HR Office Manager - Texas Office of The Attorney General – Houston, Tx. 1994 – 1999

Administers various human resource plans and procedures for all company personnel; assists in the development and implementation of employee handbook and personnel policies and procedures, in conjunction with senior management.

Performs benefits administration to include claims resolution, change reporting, approving invoices for payment and communicating benefit information to employees.

Conducts recruitment efforts; conducts new-employee orientations; monitors career-pathing program.

Handles employee relations counseling, outplacement counseling and exit interviewing. Maintains company organization charts and the employee directory.

Recommends new approaches, policies and procedures to effect continual improvements in efficiency of the department and services performed.

Maintains compliance with federal and state regulations concerning employment.

Responsible for management of the building, which includes but not limited to managing repairs, tenant issues, etc.

Supervises the maintenance of office equipment, including copier, fax machine, etc.

Responsible for the facilities day-to-day operations (such as distributing building access keys and back-up to security access cards, etc.)

HR Training/Development Manager - Texas Office of The Attorney General – 1991 - 1994

Assess employees' skills, talents, performance and productivity and prepare written evaluations with advice for improvement.

Oversee the training in all key areas of employee relations, customer service, policy and procedures, including agency regulations. Dealing with internal and external clients.

Research new training materials and supplies that might enhance our training procedures and provide value to our employees.

On-board new hires and assign them to training sessions.

Identify future training needs and create curriculum to facilitate that training.

Search for gaps in training material or content that should be filled to ensure safety and productivity among staff members.

Communicate with team members, trainers and management to ensure all needs are met.

EDUCATION

BS - Business Management, Southern University A&M, Baton Rouge, Louisiana

COMPUTER SOFTWARE/APPLICATION/SYSTEMS

Proficient in Microsoft Office Tools (Word, Excel, Access, PowerPoint); FMS, HRMS; KRONOS Expertise in SHRIS; PeopleSoft: (Recruit Soft/HR/Benefits/Payroll); and BambooHR (Onboarding)

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