LERINNA COLPITTS

adl6mq@r.postjobfree.com 780-***-**** 80 CALEDONIA DR, LEDUC, AB

OBJECTIVE

I am eager to achieve a job as a Receptionist in a professional work environment, where I can have the opportunity to apply my current clerical and communication skills as well as learn and grow within my role. Having earned a Diploma in both Medical Reception and Dental Administration, I am confident that I can be a positive contribution to you.

WORK EXPERIENCE

Dental Administrator Dr. Jessica Yu – Made Yu Smile Orthodontics

Edmonton, AB June 2019 – September 2020

Dental Administrator Dr. Donald Yu & Dr. Henry Yu Endodontist Clinic

Edmonton, AB April 2019 – September 2020

Welcome and check in patients as well as verify and update their personal information

Manage incoming calls and assist patients accordingly

New patient registration

Assist patients with completing forms and documentation

Create predeterminations and arrange supporting documents

Collect payment from patients at time of treatment

Inform patients of financial treatment plan options and arrange payment schedule

Manage incoming and outgoing insurance claims

Prepare claim forms for dental insurance

Safeguard patient privacy and confidentiality

Experience working in Gold patient management software

Confirm upcoming appointments

Schedule patient appointments and recalls according to office protocols

Prepare and mail billing statements as well as sort and distribute incoming mail

Medical Receptionist 66th Medical Clinic

Edmonton, AB December 2018 – January 2019

Manage new and recurring patient information

Handled incoming and outgoing referrals

Placed appointment reminder calls

Prepared patients for testing and examination

Took patients vitals

Cleaned rooms before and after each patient

Learned about EMR

Janitorial Services Broomhilda’s Cleaning Services

Leduc, AB April 2017 – December 2017

Responsible for move in and move out cleans

Daily janitorial services for multiple professional offices, including dental, law, and utility

Participated in regular safety meetings

Helped to plan and organize the safety meetings

Assisted with inventory, mailing and package deliveries for the company

Customer Service & Administration Edible Arrangements

Edmonton, AB August 2011 – February 2017

Managed the reception area, including greeting customers

Imported online incoming and outgoing orders as well as took in person order requests

Managed a multi-line phone system

Maintained client files

Kept the front and the back organized and clean.

Posted new sales online and updated weekly specials via voicemail

Handled customer complaints in a professional manner

Received and distributed large incoming orders for private and commercial functions

Building arrangements

Delivery driver

Filing private documents for the company

EDUCATION

Dental Business Administration Certificate Evolve Dental Academy

Calgary, AB June 2019 – October 2019

Skills Acquired through training and education include;

Understanding of basic dental anatomy and dentition

Understanding of common dental procedures

Parts and Tissues of a Tooth

Types of Teeth and Identifying Characteristics

Tooth Nomenclature and Numbering Systems

Surface Identification

Deciphering Dental X-rays

Common Dental Procedures

Types of Teeth and Identifying Characteristics

Memorization of procedure codes and navigating the dental fee codes

Surface Identification

Deciphering Dental X-rays

Common Dental Procedures

Types of Teeth and Identifying Characteristics

Tooth Nomenclature and Numbering Systems

Surface Identification

Deciphering Dental X-rays

Common Dental Procedures

Billing and financial processes

Dentrix Software - Managing the Appointment Schedule, Family File and the Patient Ledger as well as creating treatment plans and estimates

Medical Reception and Office Assistant Diploma Medical Reception College

Edmonton, Alberta September 2018 – January 2019

ADDITIONAL SKILLS AND QUALIFICATIONS

Microsoft and Keyboard Certificate

Office Administration with RCMP (Work Experience - 3 years)

Youth and Child Services with RCMP and Community DayCare (2 years)

Volunteer Community Service

First aid, AED, H2S & WHIMIS certificates

Extensive experience in customer service and administration

Excellent computer skills

Typing Speed 60wpm

Hands-on Sterilization experience in a dental setting

REFERENCES

Dr. Donald Yu & Dr. Henry

Maria / Ma Fe, Manager 780-***-****

Menisa Public School

Wanda Sartison, Administrative Assistant 780-***-****

Wetaskiwin Emergency Department Devon Emergency Department

Sherisse Arnold, RN & LPN 780-***-****

Contact this candidate