Kiran Turna

(C) +1-403-***-**** Email:- adl6jc@r.postjobfree.com

SUMMARY

Dynamic & Multitasking Office Administrator with 5+ years of experience in supporting day-to-day operational functions to provide smooth-running business. Proven ability to manage diversified office administrative functions, manage events, offer customer assistance and provide team support.

SKILLS

Business development understanding

Microsoft Office expertise

High-energy attitude

Office equipment proficiency

EXPERIENCE

Office Administration Manager /Administrative Assistant Momentz. Oct 2016-June 2018

•Monitored multiple databases to keep track of all company inventory.

•Managed travel arrangements, agendas and accommodations coordination.

•Promoted efficient and open communication by preparing collateral for team and client meetings, taking notes and distributing information to relevant stakeholders.

•Met incoming customers with professional approach and provided friendly, knowledgeable assistance.

•Managed and anticipated clerical needs of company employees, including copying, faxing and file management.

•Achieved results in ambiguous environment with high level of accuracy and attention to detail.

•Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.

•Planned and executed the projects.

•Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.

•Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.

•Answering and directing phone calls to relevant staff.

•Scheduling meeting and appointments.

•Taking notes and minutes in meetings.

•Ordering and taking stock of office supplies.

•Being a point of contact for a range of staff and external stakeholders.

•Preparing documents for meetings and business trips.

•Processing and directing mail and incoming packages deliveries.

•Writing and issuing emails to teams and departments on behalf of team or senior staff.

•Finding ways to improve administrative process.

Office Administrator/ Store -Sales, Cantabil Retail Ltd. (Jan 2014- Oct 2016)

•Acheieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions.

•Maintains store staff by recruiting, selecting, orienting and training employees.

•Maintains store staff jobs results by coaching, counseling and disciplining employees, planning, monitoring and appraising job results.

•Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.

•Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.

•Streamlined back office services for clients to promote proper functionality and positive user experience.

•Replenished office supplies when inventory became low and placed new orders for restocking.

•Produced professional and error-free letters, presentations and spreadsheets.

•Met incoming customers with professional approach and provided friendly, knowledgeable assistance.

Customer Relations Executive-Admin, Orris Infrastructure Pvt. Ltd. (Real Estate) Feb 2011-Jan 2014

•Answered daily phone calls to resolve customer issues efficiently.

•Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.

•Achieved top satisfaction, retention and referral rankings on consistent basis.

•Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

•Achieved high customer satisfaction scores by de-escalating complaints quickly.

•Provided detailed monthly departmental reports and updates to senior management.

•Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.

EDUCATION AND TRAINING

Bachelor of Arts

University of Delhi Software Diploma in Computer, Swami Vivekanand Institute 2010

Secretary Studies, Central Board Secondary Education 2005

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