Skills

Work History

Focused customer relations professional skilled in airport operations, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 4 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Cultural awareness

Very Good

Customer Service

Excellent

Microsoft Office

Very Good

Teamwork

Excellent

Organization and Time management

Very Good

Computer skills

Very Good

Adaptability

Excellent

2019-01 - 2019-07 Waitress/Cashier

Aura Hospitality, Doha, Qatar

Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers. Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.

Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Nomvuselelo Ayanda Simelane

Address Kempton Park, Gauteng, 1619

Phone 277********

E-mail adl6il@r.postjobfree.com

LinkedIn https://www.linkedin.com/in/ayanda-

simelane-7b7441

Education

Certifications

2017-04 - 2018-11 Assistant Administrator

Kaelo, Pretoria, South Africa

Managed department inventory, including purchasing, stocking and organizing items.

Maintained digital databases, physical files and area logs. Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members. Delivered clerical support by efficiently handling wide range of routine and special requirements.

Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

2016-02 - 2017-03 Passenger Service Agent

Airlink, Johannesburg, South Africa

Tagged baggage and routed to appropriate location for loading and screening.

Announced flight status updates and information about gate changes over PA system.

Checked in luggage and confirmed all carry-on items met federal guidelines. Instructed passengers on safety and emergency procedures and answered all passenger inquiries.

Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills. Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.

Provided special attention to unaccompanied children and the elderly by ensuring they are given priority.

2007-01 - 2011-12 High School Diploma

Dynamique Private High School - Mpumalanga

Reservation & Human Factors for Ground Crew

CCM License

Sales Techniques Training

Guest Courtesy Techniques & Staff Etiquette & Manner in Hospitality TEFL Teacher

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