Lorato Charity Memela

Known as Lorato

PERSONAL DETAILS

Full Names: Lorato Charity

Surname: Memela

Date of Birth: 31 December 1984

Cell phone number +27-735******

e-mail address adl6a4@r.postjobfree.com

Marital Status Married

Dependents Two

Home language Setswana

Other languages English; Setswana; Afrikaans; isiXhosa; isiZulu, Sepedi

Nationality South Africa

Residential Address 273 Thakalekoala street Rocklands, Bloemfontein,9323

Drivers License C1 (code 10)

SCHOOLING DETAILS

Qualification: Grade 12

Institution: Majeng High School (North west)

Year: 2002

Subjects: Setswana First Language – HG; English; Second Language – HG;

Afrikaans; Tweede Taal – HG; Geography – SG; History – HG; Biology – SG

TERTIARY EDUCATION

Qualification : N6 Human Resource Management

Subjects: Entrepreneurship and Business Management; Labour Relations; Personnel Training; Personnel Management

Institution: Bloemfontein College (Motheo TVET Campus)

Year: 2005-2006

Software Package

Ms word

Excel

PowerPoint

Internet Explorer

Outlook

Office

WORK EXPERIENCE

Current: Unemployed

Reason: Company Closed Down

Availability: Immediately

Company: Mzansi Debt Clinic (Durban)

Employment Period: 2015 October – 2019 May

Position: Admin Supervisor

Responsibilities / Duties:

- Oversee administration is performing

- Conducting interviews

-Maintain a calendar of deadlines and ensure that all requests information and reports are submitted in a timely manner from the Divisional business units and other areas.

-Manage Punctuality and presences in the office

-Updating Acceptance, (COB) Certificate of balance Tracker

-Calling creditors for Acceptance proposals, and certificate of

Balance, attending to clients queries as well as creditors

-Registering clients onto National Credit Regulator’s website

-Data capturing of account details onto system and follow up late payment with client

-Doing proposals (break down of payments), Court

Documents, Prepare refund letters for debited clients

-Termination of clients on NCR website

- Investigation clients balances to creditors and prepare monthly payment plans for client to follow

-Communicate with client as their debt situation changes

Company: Mzansi Debt Clinic (Durban)

Employment Period: 2013 August – 2015 October

Position: Receptionist

Reason for leaving: Promotion to Admin Assistant

Responsibilities / Duties:

-Serves visitors by greeting, welcoming and directing them appropriate

-Booking meetings

-Arranging couriers

-Keeping the reception area tidy

-Answering and forwarding phone calls

-Screening phone calls

-Sorting and distributing post

-Notifies company personnel of visitors arrival

Company: Department of Education (Vryburg )

Employment Period: 2008/May – 2009/November

Position: Labour Relation Division

Reason for leaving: Contract Ended

Responsibilities / Duties:

-To deal with less serious misconduct cases.

-Formulated charges and submissions, Prepared for the disciplinary enquiry and suspend salary of officials or educators after the abscondment case has been reported, submission of discharge letter to officials /educators who absconded

-To deal with grievance management.

-Investigate grievance cases, refer grievance to relevant manager and monitor and report grievance

-To analyse trends, maintain database and compile monthly reports on grievance and misconduct cases.

-Maintained database, monthly report on misconduct and grievance cases and data analysed and trends identified

Company Edgars (Bloemfontein)

Employment Period: 2004/April / 2007 December

Position: Sales Assistant

Reason for leaving: To further my studies

Responsibilities / Duties:

-Ensuring high levels of customer satisfaction through excellent sale service

-Maintaining outstanding store condition and visual merchandising standard

-Assist with the sale process by maintaining a fully stocked store

-Welcome and greet customer and manage point of sale processes

-Recommend and display items that match customer needs

-Actively involved in the receiving of new shipment

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Skills

-Good communication skills-Both verbal and in writing

-Excellent administrative skills

-A knowledge of computer and office software

-Good listening skills and A personal approach

-The ability to meet deadlines and manage conflict priorities

-Accuracy and good attention to details and also respect client confidentiality

-The ability to stay calm under pressure

References

Company Name Position Contact Number

Mzansi Debt Clinic (Durban) Cebo khumalo Admin Manager 071*******

Dept of Education (Vrburg) Mrs Raikane Labour Manager 072*******

Edgars Bloemfontein Sharon Ruites Supervisor 083*******

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