Technician Machine Operator
Resume:
Octavious Campbell
Atlanta, GA
adl68g@r.postjobfree.com
PROFILE
Highly organized, resourceful and skilled Network Support Engineer with the experience in a variety of network engineering support tasks ranging from troubleshooting connectivity issues, responding to tickets, obtain remote access, installation and much more. Strong technical skills and job performance. Seeking position with strong IT organization to continue technical duties and learn new skills.
EDUCATION:
Virginia College Birmingham, AL
Diploma- Network Technician/Support Network Technician
Associate of Science Degree – Network Engineering
PROFESSIONAL EXPERIENCE:
SleepMed Atlanta, Ga December 2018-Present
Customer Support Specialist
•Handle Customer Support Inquiries; email,phone, chat
•Resolving first contact issues: password changes, scripted issue resolution
•Training clients and staff on product and new features
•Remote installation of device for new accounts
•Documenting, prioritizing, and tracking requests
•Creating shipping labels upon request by client
•Resolving issues with client account: invoices, devices, and changes to account information
•Updating account users information, change or add IP's, locations
•Troubleshoot browser issues within client computer
•Verify issues based off information client provides
Education Corporation America Birmingham, Ala. October 2017-December 2018
IT Support Specialist
•Troubleshoot connectivity issues within the system-Windows
•Provide remote support using Remote Control Viewer
•Resetting End User Password using Password Control
•Assign permission within CampusVue, Broadleaf, Workday
•Windows 7/10 installation/imaging laptops and PCs
•Perform Password reset across six campuses, respond to tickets with SysAid. Resolve 75+tickets daily
•Provide continuous support via email, skype, telephone, and face-to-face
•User Support for issues with outlook, office365, and syncing data
•Provided first level troubleshooting of IT issues from access, password reset, and printers
•Create, update or reassign issues using escalation process
•Assisted internal and external users with in a Helpdesk Environment
•Troubleshoot End Users login access
•Assisted DevOps Team with issues within Windows System
•Tested all passwords or recreated any issues before sending a resolution to User
•Managed and Documented any new or open tickets with SysAids ticketing system
•Provided users with relocating and reconnecting work-stations to ensure efficiently working
Regions Hoover, Ala. July 2017-September 2017
Client Service Representative
•Respond to customer inquiries concerning account balances and transactions
•Refer customers to the appropriate department
•Assist customer with direct wire transfers, account payments and password reset
•Direct customers through the new system conversion.
Coca-Cola Bottling Company Birmingham, Ala. August 2016-June 2017
Machine Operator
•Coordinate with a team of 8 to exceed the average production goal of 50,000 units per wk.
•Trained new team members on machine operations
•Troubleshoot all machine issues and escalate tickets as needed.
•Maintain clean and safe environment.
Mercedes-Benz Of North America Vance, Ala. September 2013- August 2016
Production Worker
•Worked directly with team of 20 to produce 350+cars daily.
•Follow OSHA protocols work safety requirements.
•Checked equipment and products for issues randomly and logged results.
•Maintain clean and safe environment.
Anniston Army Depot Anniston, Ala. September 2004- August 2013
Equipment Mechanic
•Acquired a secret security clearance.
•Trained new team members in inventory management.
•Performed routine maintenance on US Armed Forces Tanks
•Repaired and replaced damaged units.
Contact this candidate