Front Desk Clerk
Resume:
Keon D. Stokes
Charlotte, NC
****.******@*****.***
OBJECTIVE: Highly motivated and detail-oriented individual seeking a position with an organization where I can contribute my Organizational skills, abilities, and extensive Patient Accounting knowledge with an opportunity for growth personally and professionally.
ACCOMPLISHMENTS:
Promoted to PFS Facilitator.
Promoted to the Resolution Team
Passed Career Ladder II & III Test
Maintains 95% or higher quality of work
Promoted from Mail Clerk to Patient Account Rep
Promoted to Patient Accounts Coordinator II
Promoted to PAR II using Availity the electronic claim filing system
SUMMARY OF QUALIFICATIONS:
Research Driven
Detailed Oriented
Peer Interviewing.
Strong technical skills.
Claim Edit Interpretation.
Strong Organizational Skills.
4 years Leadership Experience.
Extensive years of Revenue Cycle Knowledge.
Skillful in orienting and training of new employees.
Excellent Verbal and Written Communication Skills
Possess the ability to identify and analyze payer trends.
16+ years Patient Accounting, Medical Reimbursement, Denial Follow up experience
Cross trained and functional in all aspects of eligibility & denial follow-up for all health insurance payers.
Contributes to the monthly cash goal by meeting and exceeding the departmental production and Quality Assurance standards.
TECHNICAL SKILLS: Professional in filing CMS 1500 Health Insurance claims, Knowledge of various aspects of Microsoft Word, Works, Windows, Excel, PowerPoint, HCPCS, ICD-9, CPT-4 codes, Advanced Coding, Medical Terminology, Right Fax, Visionshare, Anatomy & Physiology and Medical Reimbursement, Gateway, Availity, Insurance Follow-up experience, Medicare Reopening, Collection Recalls.
EXPERIENCE: 2002-Present Atrium Health Charlotte, NC
Patient Financial Services Facilitator
Train new hires on departmental goals
Provide extra one on one training for employees.
Provide refresher training for established employees
Create agendas and training job aids for classes.
Travel to offsite facilities to train leadership on new programs and applications.
2001-2002 University Dental Charlotte, NC
Front Desk Coordinator
Prepared scheduled patient rooms.
Performed sterilization of oral utensils.
Verified patient’s dental in via telephone.
Assembled new patient charts and required paperwork.
Updated registration files regarding patient dental benefit plans.
2000-2001 HEALTHSOUTH Charlotte, NC
Intake Coordinator
Verified patient’s physical therapy insurance via telephone.
Answered/transferred incoming calls to appropriate department.
Checked patients in/out while providing excellent customer service.
Faxed outstanding accounts to corporate office for payment arrangement.
1999-2000 CardioPulmonary & Associates Charleston, SC
Billing Clerk
Collected Copays
Checked patients out
Setup payment arrangements
Verified patient medical insurance via telephone
Balanced encounter form ledger at the end of shift
1993-1998 Taco Bell Charleston, SC
Shift Supervisor
Supervised a team of 8-10 employees
Provided excellent customer service
Balanced tills and safe at the end of shift
Supervised tills being counted by employees
Trained new hires on policies and procedures
EDUCATION April 1999 Beta Tech College Charleston, SC
Medical Assistant Certification
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