RESUME

SHRIPAL SINGH SOLANKI

Address: - Goyali, Sirohi, Rajasthan INDIA (307001)

Hand Held: +917*********

Email: adl5w3@r.postjobfree.com

Skype id: shripal852

Career Objective

To join a growing organization that offer challenges and the opportunity to grow with the company where goals and objectives are clearly established.

Looking forward to work with an esteemed organization with an objective to utilize my professional skills and experience and get an opportunity to learn and grow with the organization to develop an enviable career profile. EDUCATION CREDENTIALS

Completed 3-year Bachelor Degree in Hotel Management from Pacific Institute of Hotel Management Udaipur, Rajasthan affiliated with “PAHER University”

2010- 2013.

Passed Higher Examination from RBSE Board 2010 with commerce stream from Sirohi, Rajasthan.

Passed High School Examination from RBSE Board 2008 with all compulsory subjects from Sirohi, Rajasthan. Professional Experience

NAHARGARH RANTHAMBHORE, SAWAI MADHOPUR, RAJASTHAN 30th Nov. 2017 to Present F&B Manager

I have responsible for recruiting, hiring, training, evaluating and terminating F&B staff.

Closely monitor the hotels business reports on a daily basis and take decisions accordingly.

Draw up plans and budget (revenues, costs, etc.) for the owners.

Responsible for food and beverage stocking, inventory and ordering.

Responsible for 3 outlets of the hotel restaurant & Bar in an efficient and enthusiastic manner.

Responsible for food and beverage promotions, track record of up-selling food and beverages.

Train, assign tasks, prepare schedules, update and file paperwork, analyse financial documents, understand transaction related reports, and reconcile discrepancies.

Manage and monitor product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly.

Coordinated with departments HOD’s to ensure that all the security, hygiene and aesthetic standards of the hotel are met.

Provided excellent guest satisfaction and increased productivity standards by utilizing available resources.

Coordination with HOD's for the execution of all activities and functions. DOUBLETREE BY HILTON RESORT & SPA, MARJAN ISLAND, RAS AL KHAIMAH, UAE Food & Beverage Supervisor (Pre-opening Team) 01st November 2015 – 31st Sept. 2017

Train new staff and walk through initial shifts to inform and motivate staff.

Handled proactive customer relations, planned and executed the operations to ensure quality service, managed and monitored guest requests, complains & feedbacks and target to achieve 100 % through Guest Satisfaction Tracking System.

Part of the OEX committee which worked with the general manager, director of human resources, along with all department heads in a monthly meeting on how to improve guest and employee satisfaction.

Checked restaurant on daily basis to ensure cleanliness, high quality food and food & beverage presentation.

Assist in the continuing educational programs of the restaurant, attending and participating in weekly training classes for the service staff in the following areas: customer service and engagement; standards of service; food and wine knowledge; product presentation.

Responsible for 2 sections of the hotel restaurant in an efficient and enthusiastic manner.

Care of guests from arrival to leaving the outlet in accordance with the standards.

Ensured that all the operational standards set for all the processes are followed.

Kept abreast of local, national and international best practices/trends in accommodations management.

Proposed changes in the policies and procedures to increase efficiency and improve service.

Responsible for handling guests, increased guest satisfaction. Evaluated the feedback for further improvisations.

Constant promotion of additional sales.

FLORA PARK HOTEL, Dubai, UAE 21st July 2013- 13th Oct. 2015 F&B Associate .

Deftly responsible for maintaining store inventory for restaurant and acted as group coordinator for many corporate conferences and parties.

Effectively managed customer relations, planned & executed operations to ensure quality service.

Coordinated with different departments for supplies to ensure adequate stock, customer complaints and feedbacks from customers and team.

Took training classes on topics like, telephone, food and beverages etc.

Continuously improving and innovating upon product and services to achieve a large market share and retain regular guests of the restaurant.

Cashiering and thus keeping a track of ups and downs in business.

Assisting guest and serving in accordance with brand standards.

Handling VIP guest services.

Up selling of food and beverages and thus achieving budget & targets.

Maintained food, beverage cost controls and profits enhancement. INDUSTRIAL EXPOSURE

TAJ THE GATEWAY HOTEL, SURAT

(Taj Hotel Resorts & Palaces) Duration: Oct. 2011- March 2012.

To maintain my log book with daily learning.

To listen my superior, what he /she are teaching & follow what he/she ordered.

As a trainee, I have to learn about the basic thing of each & every departments of the hotel.

As I was in Front Office & F&B Service departments. Computer Skills

Basic in computer course excel, MS office, MS word, internet.

Knowledge of Opera, perfectly handle micros, Microsoft outlook. Co – Curricular Activities

Awarded and certificate for Basic Food Hygiene Training in Doubletree by Hilton Ras al Khaimah (UAE) in 2016.

Awarded and certificate for Employee of the Month (March 2016 & January 2017) in Hilton RAK (UAE)

Awarded and certificate from Flora Park Hotel, Dubai UAE for excellent service.

Awarded and certificate for Trip Advisor Comments in Doubletree by Hilton RAK (UAE) Key Skills

Strong motivational and influential people skills.

An eye for detail and an ability to drive consistent brand standards.

Experience of managing people and driving business performance.

Relevant knowledge of food and beverage.

Ability to deal calmly with challenging situation and be an inspirational host.

A Good learner with effective communication skills.

An enterprising leader with excellent planning, organizational, and interpersonal skills.

A Team player with the ability to work effectively with a team environment and follow company best practices.

Works well under pressure.

Personal Details

Father’s Name : Mr. Madho Singh Solanki

Mother’s Name : Mrs. Sunder Kunwar

Date of Birth : 19/Aug./1993

Place of Birth : Sirohi, Rajasthan

Gender : Male

Nationality : Indian

Language Known : English, Hindi

Declaration

I hereby declare that all the above furnished information is true to the best of my knowledge. DATE:

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