Contact Information

Name: Ahmad Hossam Ahmad El Megelawi.

Mobile: +201*********

Email: adl5vq@r.postjobfree.com

Address: Egypt, Cairo, El-Mokattam City, Area “Seen”, No. 7647,

Post Code: 11571.

Education

Graduated in Business Management Department (English Section),

Modern Academy for Computer Science and Management Technology

GPA: Good. Year of completion: 2012.

Previous Experience

Sutherland Global Services (Oct. 2008 – July 2012)

Department – Customer Service.

Role – Customer service representative.

Main Duties:

1. Obtains client information by answering telephone calls, interviewing

clients and verifying information.

2. Establishes policies by entering client information and confirming pricing.

3. Informs clients by explaining procedures,answering questions and

providing information.

4. Updates job knowledge by studying new products descriptions.

Synovate Research Reinvented (Oct. 2012 – Dec. 2013)

Department – Finance.

Role - Payable Accountant.

Main Duties:

1. Preparation of Management Accounts, including, accounts payable analysis.

2. Cash out forecasts.

3. Responsible for Petty cash reconciliation.

4. Follow up The Project and compare it with the budget.

5. Contribute in the creation of the financial statement.

6. Responsible for the suppliers accounts.

7. Reviews invoices for accuracy and completeness.

8. Sorts documents by account name or number and processes invoices for

payment and maintains records of routine accounting transactions.

9. Assists in preparation of financial and operating reports including trial

balances, adjustments and closing entries.

10. Assist in analysis and interpretation of accounting records for use by

management.

11. Perform other basic clerical duties associated with account payable.

12. Assist in post transactions to ledgers and other records.

Vodafone UK (Oct 2015 – Oct 2016)

Department – Customer Service.

Role – Customer service representative.

Main Duties:

1. Obtains client information by answering telephone calls, interviewing

clients and verifying information.

2. Establishes policies by entering client information and confirming pricing.

3. Informs clients by explaining procedures, answering questions and

providing information.

4. Updates job knowledge by studying new products descriptions.

CARMA Media Monitoring (Nov 2016- Oct 2018)

Department – Senior Monitoring Executive/ Senior Analyst (Mobily team).

Role – Monitor and analyse customer’s feedbacks about the company all over

Social media platforms (Facebook, Twitter, Instagram... etc.).

Main Duties:

1. Monitor and analyse customer’s feedback about the main client (Mobily)

and the other competitors (STC, Zain ... etc.).

2. Provide the client with a daily report about the official posts made by the

company, the users’ generated data and the hot topics that customers

interacted with/talked about on the day.

3. Provide the client with a weekly report about the users’ generated data

and the main hot topics customers talked about during the week.

4. Provide the client with more detailed reports and adhocs about any

specific issues or problems upon the request.

5. Report the client with any insights that might be important to the

business either it’s related the main client or to the competitors depends on

the volume generated.

Accenture (Malaysia) (Nov 2018 – Feb 2020)

(Under Brandt International).

Content Reviewer Analyst:

Main Duties:

1. Investigate, document, and follow up on safety-related escalations and

correspondence.

2. Provide clear, helpful, and complete responses to time-sensitive requests and

escalations.

3. Maintain open and regular communication with team and in-house counsel.

4. Deliver quality results within external deadlines and internal Service-level

agreements.

5. Communicate clear, objective, and patient explanations of team policies and

protocols.

6. Prioritize and organize escalated requests.

7. Participate in emergency on-call rotation.

Training Courses

1. General English “Berlitz Language Centre”.

2. Master Excel “Yat Learning Centre”.

Language Skills

1. Arabic: Mother Tongue.

2. English: Fluent.

3. French: Fair.

Computer Skills

1. Microsoft Office Package.

2. Professional Working with Windows (98, ME, 2000, XP, 7 and above).

3. Social media analysis tools (TalkWalker, Google analytics... etc.).

Personal Skills

1. Curious and positive attitude to work.

2. Entrepreneurial decision making skills.

3. Successfully approached several problem solving situations by applying

creative solutions.

4. Self –confident with professional behavior.

5. Highly reliable.

6. Ability to work independently.

7. Ability to work under pressure and meet deadlines.

8. Self-motivated.

9. Fully looking forward to continuously develop my skills.

10. Able to travel.

Personal interests

Playing Music, Reading, Photography, Film-making and Traveling.

Personal info

Social status: Single.

Military status: Not required.

Nationality: Egyptian.

References: Available upon request.

Contact this candidate