Objective

Seeking a full-time or part-time position that will enable me to utilize the talents and abilities I already possess while offering the opportunity for additional growth and acquisition of skills.

Profile

I am a self-motivated, personable individual with experience in administrative/management duties as well as healthcare services. In my current job role, I have developed a talent for quickly mastering new tasks and technology, with a strong skill in multi-tasking. I have a great ability to overcome unforeseen obstacles while maintaining a clam and collective attitude under pressure.

Experience

Blood Bank Components Specialist, UF Health Shands Hospital/Kelly Services April 2018 to Present

Manufactures and labels blood and blood components; performs routine laboratory clerical procedures; accessions, distributes and prepares specimens for analysis; dispense blood products; monitors and maintains blood component inventory; orders and restocks supplies. Wash RBC’s and platelets, produce volume reduced platelets, and irradiate RBC’s and platelets. Train new on coming staff members.

Lab Manager/Research Phlebotomist, University of Florida March 2018 to Jan 2019

Works closely with scientific staff and PI’s to ensure safe and cost-effective daily operations of the lab. Responsible for the ordering and accurate shipment of all equipment and supplies for each study. Ensures proper functioning of laboratory equipment by coordinating repairs, calibration, and annual/biannual preventative maintenance. Responsible for collecting appropriate samples for testing, to include; phlebotomy procedures, venous and capillary punctures, and urine collections for research testing and blood banking of specimens. Process and prepare samples for testing. Process, prepare and package samples for delivery to reference labs, As well as receive specimens from other study sites for blood banking. Process all specimen types and sources to be analyzed by the laboratory including blood, urine, cultures and other body fluids. Actively participates in research projects and maintains the laboratory to maximize success of neuroscience research studies. Develop and implement standard policies and procedures.

Phlebotomist, Dignity Health February 2017 to March 2018

Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture. Follow infection-control and safety procedures in carrying out daily phlebotomy functions. Prepare blood-collecting equipment, draw blood, and safely store and transport samples. Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens.

Lead Reg Rep, Emergency Department Honor Health Shea Medical Center November 2015 to February2017

Perform the registration process of patients according to the patient requirements and hospital policy. Collect accurate medical, personal, and demographic data to facilitate proper patient care. Maintain clean and organized work station. Respond to patient’s question and complaints in a professional manner. Provide excellent service support to ensure customer satisfaction. Files any necessary department paperwork according to department guidelines. Onsite point person and problem solver for Patient Access, Central Scheduling, and Financial Counseling. Quality assurance for assigned areas. Daily MSPQ audits, daily pre-cert audits, weekly registration error clean-up and QA with feedback to employees. Pursuit of 3rd party assistance for Self-Pay patients, 100% of Inpatient Self pay patients assessed for available financial assistance, cases followed and converted to appropriate status as soon as possible. Performs customer service: patients, families, staff, callers are all greeted courteously. Patients are registered within 15 minutes of arrival; all patients are directed to the correct areas after registration. Processes payment collection where 100% of all patients expected to pay a co-pay or deductible are asked for their payment. Train new on coming staff members.

Lead Phlebotomist, Sonora Quest Laboratories July 2015 to November 2015

Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture. Follow infection-control and safety procedures in carrying out daily phlebotomy functions. Prepare blood-collecting equipment, draw blood, and safely store and transport samples. Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens. Train new on coming staff members.

Phlebotomist, Minor and James Medical, NuWest Medtemps July 2014 to October 2014

Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture. Follow infection-control and safety procedures in carrying out daily phlebotomy functions. Prepare blood-collecting equipment, draw blood, and safely store and transport samples. Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens.

Patient Registrar, Emergency Department, Evergreen Hospital November 2013 to June 2014

Performs daily administrative duties including calling patients, handling patient requests, answering phones, pulling and preparing charts, filing, faxing, and copying. Follows procedures for scheduling new and established patients, verifies demographic and insurance information, L&I and referrals, prior authorizations, collects payments, explains insurance billing requirements, and provides receipts. Verifies/completes medical records for daily visits, ensuring necessary forms are completed or in the chart. Gathers patient information and prepares patient chart for office visits. Interviews patient or their representatives to obtain demographic and billing information via the registration area or the patient’s bedside. Assists patients in completing the appropriate consent and/or worker’s compensation forms. Train new on coming staff members.

Lead Phlebotomist, Emergency Department Providence Everett Medical Center January 2011 to November 2013

Responsible for collecting appropriate samples for testing, to include; phlebotomy procedures, venous and capillary punctures, and urine collections for medical and legal testing procedures (Legal collections depending on location). Process and prepare samples for testing at PEMC laboratories and Patient Service Centers. Process, prepare and package samples for delivery to reference labs. Process all specimen types and sources to be analyzed by the laboratory including blood, urine, cultures and other body fluids. Both venipuncture and processing duties are performed in this position. Train new on coming staff members. Handle daily staffing needs and take sick calls. Maintain clean and organized work station. Respond to patient’s question and complaints in a professional manner. Provide excellent service support to ensure customer satisfaction. Files any necessary department paperwork according to department guidelines

Lead Admitting Rep, Emergency Department Providence Everett Medical Center October 2006 to January 2011

Perform the registration process of patients according to the patient requirements and hospital policy. Collect accurate medical, personal and demographic data to facilitate proper patient care. Maintain clean and organized work station. Respond to patient’s question and complaints in a professional manner. Provide excellent service support to ensure customer satisfaction. Train new on coming staff members.

Education

Lake Washington Institution of Technology 1/2014 to 6/2015

Everett Community College 09/2008 to 3/2011

NAR – HIV/AIDS Training – Blood Borne Pathogens – EMT-B Certification – MA-P - Phlebotomy Certification – Graphic Design – Business

Skills

I am fluent in Microsoft Office, Customer Service skills, Adobe Illustrator, Flash and Photoshop, as well as Epic, Cerner, Ibex, and McKesson Software. Analyzing Information, Infection Control, Bedside Manner, Attention to Detail, Lab Environment, Procedural Skills, Quality Focus, Hospital Environment, Creating a Safe, Effective Environment, and Performing Diagnostic Procedures. Staffing. Training. Building SOP’s and training manuals. Demonstrate a high-degree of independence, initiative, managerial skills, problem-solving ability, computer literacy, organizational skills, excellent oral and written communication skills, and have a broad knowledge of scientific principals and laboratory techniques.

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