Safety Manager Sales

Jason K. Taylor

Operations Director

**********@*****.*** • 269-***-****

put your linked in here • Homer, Michigan 49245-1222

Summary

Experienced operations professional with 15+ years of knowledge in oversight of restaurant functions with the ability to incorporate business changes and drive productivity. Proven skills in turning around under-performing franchises. Effective communicator and motivational leader. Self-starter, operating an insurance business alongside full-time job requirements.

Education

Bachelor of Science in Business Administration

Central Michigan University

Mount Pleasant, Michigan

Professional Training

Continuing Education for Michigan Resident Producer License

Hospitality Management, Tharaldson Hospitality Management Inc.

Customer Service Training, Subway

Licenses

Resident Producer – Life and Health Insurance, State of Michigan

Certifications

ServSafe Food Safety Manager, National Restaurant Association

ServSafe Registered Proctor, National Restaurant Association (previously registered)

Areas of Expertise

Operations Management

HR Management

Marketing

Customer Service

Loss Prevention

Insurance Sales

Retail Sales

Strategic Planning

Cost Analysis

Relationship Management

Professional Experience

Walters-Dimmick Petroleum Inc., Marshall, Michigan

Director of Operations 2019 – Present

Oversee operations for 64 Shell convenience store locations with Subway and Jimmy John’s restaurants. Ensure company targets are met or exceeded which includes reporting $10.5M in net profit. Establish KPI’s for area managers and advise on goals for over 1,100 staff who report to the area managers. Conduct store image audits and business reviews. Guarantee compliance with Subway franchise standards. Implemented new performance metrics regarding cost control and brand image. Resolved human resource disputes by applying new corporate culture guidelines and ensuring every staff member is a good fit for their team. Created a crisis management plan to respond to the COVID -19 pandemic.

Established a new cost-cutting operation plan which resulted in savings of $1M annually.

Implemented operation changes which increased annual net profit by $3M.

Acquired an under-performing franchise during a merger and utilized motivational tools to achieve the Silver Sales Growth Award for achieving double digit sales.

Increased sales by 2.5% during the initial phase of the COVID-19 pandemic.

Attained over 70% customer satisfaction ratings.

Director of Food Service 2016 – 2019

General Manager 2008 – 2014/2016

Supervised operations for Subway, Jimmy John’s, and Country Kitchen with sales of $1M - $10M annually and over 200 employees. Prepared budgets, profit and loss reports, and cost analyses. Communicated cost analysis results to managers along with specific cost-cutting requests. Selected inventory based on profit margin and reduced slow-moving inventory. Generated planograms that maximized sales. Expanded product quality standards across the company to provide a consistent experience. Performed weekly site visits to confirm compliance with company standards and advise managers on changes. Ensured fulfilment of food safety standards. Prepared shrink reports and identified areas to inspect.

Do you have any specific accomplishments we could include here? The bullet points are for accomplishments that can be measured in numbers or by achieving some type of title/award or standard.

MJ Raser Associates, Inc., Bangor, Michigan 2014 – 2015

Area Manager

Provided oversight of 160 employees at Subway locations with $10M in annual sales. Identified low-performing managers and formed improvement plans to enhance management effectiveness. Launched five brand-new franchises.

Obtained two locations with termination status and implemented new management techniques which resulted in re-instatement.

Dba Jason K. Taylor, Homer, Michigan 2010 – 2016

Restaurant and Hospitality Operations Management Consultant

Operated self-owned business and provided consulting services. Supplied a new marketing plan to increase sales for a Subway franchise. Consulted on management practices for Super 8 and Holiday Inn. Offered assessments on customer service, level of cleanliness, and maintenance and created plans to address deficiencies in these areas.

Advised a Subway franchisee on operation changes to bring the franchise in compliance with Subway standards and avoid dissolution.

Additional Experience

Insurance Salesman, Self-Employed, Homer, Michigan 2018 – Present

Field Consultant, Subway Development of Western Michigan, Grand Rapids, Michigan

Restaurant Manager, Subway, Tekonsha/Albion, Michigan

Assistant Manager, McDonald’s, Hillsdale, Michigan

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