Jennifer Hale

Jennifer Hale

Work Experience & Job Duties

Research Program Coordinator

Johns Hopkins Oncology - GI/Immunology & Melanoma Group Started 3/11/21

Maintains good working knowledge of all assigned protocols and reporting requirements. Transmits and distributes protocol information. Responsible for submission, verification, and maintenance of protocol specific information on the SKCCC Research Protocol Library.

Maintains electronic and/or physical regulatory binder for each assigned protocol. Prepares and submits annual renewal requests, amendments, and adverse event reports with clinical input according to IRB and Sponsor requirements. Adheres to all protocol requirements to ensure the validity of the clinical research data.

May assist the principal investigator and/or program manager in defining information and plans required to accomplish goals of studies. Will design and create protocol- specific case report forms as needed.

Verifies patient eligibility for studies by comparing patient history and clinical laboratory results with protocol requirements. Confirms patient registrations and relevant data points in databases for the SKCCC Clinical Research Office and Oncology Information Systems.

Maintains an electronic or physical research chart for each patient. Collects, enters and compiles clinical data from a variety of sources. Ensures accuracy and timeliness of data so that information may be used by the physician in treatment planning, presentations, and publication.

Verifies scheduling of patient appointments, tests, and follow-up visits at the appropriate time in the treatment cycle to ensure completion of protocol requirements. May design and compile materials which aid physicians/other staff in complying with protocol requirements for these visits and tests.

Meets regularly with Principal Investigator, Research Nurse, and Research Program Manager to review data accuracy and overall study progress. Participates in all mandatory meetings to develop increasing knowledge of assigned clinical trial and registry requirements.

Prepares for and participates in monitoring and audits of studies. Corrects errors in the database when necessary. Writes responses to audit reports with input from the Principal Investigator.

Completes minimum requirement for continuing educational units. Is knowledgeable of and complies with Good Clinical Practices, ICH Guidelines and SKCCC Clinical Research Office policies. May instruct introductory level clinical research personnel in these guidelines and policies.

To assist with study budget and invoice preparation as needed.

Scheduling Liaison, based on prior experience

Jennifer Hale

Referral Coordinator

Johns Hopkins Oncology - Developmental Therapeutics (Phase 1 Research Group) 8/2019 - 3/5/2021

Evaluating and identifying potential candidates for Phase 1, CTN & Cooperative Group trials.

Review medical records and physician notes in patient’s chart

Confirm diagnosis and tumor type via Pathology report

Identifying actionable mutations by reviewing Genomic test results such as NGS, Foundation One, Guardant, and Caris reports.

Evaluate scan reports to determine recist measurable disease, if required by the study.

Document treatment history, as well as any pertinent medical history that may exclude them from trial

Complete checklist accordingly to determine if the patient meets pre-eligibility criteria to move forward with trial.

Reaching out to patients directly to provide ICF (via email or MyChart) and have discussion regarding study details prior to having the patient contacted by a research nurse.

Securing slots for patients when preliminary criteria has been met, coordinating dates for submission with research nurse

Updating CRMS & initiating insurance clearance for research subjects

Initiating concomitant medication check with pharmacist

Collaborating with Research Assistant & Coordinators to track tissue

Working with Research Nurses, Oncologists, Principal Investigators, and sponsors to determine best candidates for limited or competitive slots to avoid screen failures.

Managing referrals in DT mailbox, including self referrals and inquiries made by phone. Ensuring that all emails are replied to in a timely fashion.

Keeping patient’s care team updated on the status of their enrollment

Help arrange remote consent visits when allowed by sponsor & participate as a witness as needed.

Managing RightFax digital server box. Routing faxes (such as labs, medical record, queries) to the appropriate nurse, study coordinator, and medical records team.

Scanning research consents into EPIC

Jennifer Hale

Update slot availability list daily and send out to Faculty and Fellows weekly to highlight current slot availability and announcements for new studies as provided by coordinators.

Present patients who are being evaluated for trials at Phase 1 meeting every week

Assisting research nurses with minor scheduling, linking orders, planning for treatment chairtime. Provide guidance regarding scheduling based on prior experience. Scheduling Liaison.

Attend Site Initiation Visits for all new studies Oncology Research Scheduler

Johns Hopkins Oncology Research, GI & Immunology Group - Baltimore, MD 10/2016 - 8/2019

Coordinating consent visits & screening tests for potential candidates being considered to enroll onto GI, Immunology & Melanoma studies

Communicating directly with Research Nurses, Oncologists, Nurse Practitioners, and Principal Investigators on each study.

Contacting patients for confirmation of appointments, providing directions & instructions.

Coordinating Cycle 1 Day 1 for patients who meet eligibility

Scheduling in multiple departments such as Oncology clinic, Infusion Center, Phlebotomy, Imaging, Cardiology and occasionally Nuclear Medicine and Ophthalmology depending on protocol.

Scheduling tests at Hopkins satellite locations when necessary.

Scheduling patients for each cycle as well as staging scans.

Scheduling same day imaging, urgent care visits/hydration. Add on labs.

Initiating verification and authorization of scans (CTs, MRIs, Dexas)

Coordinating Research Vaccines with Research Nurses and Pharmacy

Scheduling Research Blood Draws and EKGs on JHH machine

Working with OPD and Charge Nurse to achieve scheduling within protocol guidelines to avoid deviations, infusion reactions, and delays with PK blood draws

Rescheduling as needed based on patient needs and protocol or clinic changes. Patient Service Coordinator III

Executive & Preventive Health Program at Johns Hopkins Hospital - Baltimore, MD 11.13 - 08.16

Answering phone calls and respond accordingly to all emails from patients and companies inquiring for appointments and/or company contracts. Jennifer Hale

Send confirmation emails to all patients once scheduled.

Generate and send itineraries and instructions for Executive Health visit once all appointments have been coordinated.

Checking Epic In-basket and MyChart messages daily, handling all patient/physician requests accordingly .

Scheduling and Coordinating comprehensive physicals for Return, New and VIP Executive Health Patients.

Maintain and update Executive Health website including physician biographies, profile pictures and all other information regarding the program

Confirming Benefit for Executives who have Company Contracts through their employers.

Providing accurate information to all new patients inquiring about the Executive & Preventive Health Wellness Program while screening to determine whether patient is appropriate.

Back up support serving as the Patient Representative role which requires escorting all patients to each of their appointments, ensuring they stay on time, making same day appointments if necessary, calling lab to add additional blood tests, re-confirm billing arrangements.

Updating template to reflect any changes in physician’s schedules when necessary

Entering charges in Executive Health database reflecting all tests and blood work completed in preparation for patients to be billed. Provide patient with estimated invoice. Process payment for all International patients.

Pending lab orders to physicians for screening tests, any requested imaging, standard blood panel and/or blood tests ordered by physician. Orders for diagnostic tests only when recommended by physician from the previous year for patient’s individual needs.

Linking orders/referrals to scheduled test once order has been signed by physician.

Facilitating and scheduling specialty appointments for Executive Health patients outside the scope of the program.

Scheduling GI appointments for Executive Health patients post physical, providing prep information and confirming patient has friend/relative to pick them up after procedure .

Fax medical records to Primary Care Physician & other Doctor’s office internally through EPIC.

Assisting patients in activating and accessing their MyChart Portal

Providing patients with information to local hotels with available Hopkins rates and restaurant recommendations.

Scanning and sweeping patient questionnaires, authorization forms, ABN forms,

Private Contracts, MD recommendations, referrals, and outside medical records. Jennifer Hale

Obtaining, confirming and entering all patient demographic information into 2 systems (EPIC & Executive Health Database).

Guest Service Lead Representative

Red Door Spas - Baltimore, MD

11.11 - 11.13

Greet all guests with a professional and polite disposition

Book appointments, coordinating large teams in multiple departments

Escort guests throughout the spa and salon

Maintain clear, constant dialogue with fellow guest service representatives and service technicians

Sell retail, series plans and gift certificates. Office Manager / Reception

Studio Ten83 - Potomac, MD

03.08 - 10.11

Client scheduling, answering multiple phone-lines, checking out clients, maintaining stylist’s schedules, maintaining inventory, communicating with distributors and representatives, interviewing and training new employees, and providing excellent customer service in an extremely fast-paced environment to assure quality of services offered by the business.

Required to effectively multitask in a demanding environment, to show leadership and intuition to maintain the highest level of customer satisfaction, and to develop and maintain the relationships with Stylists and Clients Design Consultant - Blinds To Go - Frederick, MD

08.06 - 08.07

● Assisted clients with choosing custom window treatments both in dimension and design.

● Maintain client relationships through friendly interaction and quick resolution of Jennifer Hale

any issues that arose in the course of their transactions.

● Record keeping of inventory and transactions.

Custom Framer / Assistant Manager - Prints Plus - Columbia, MD 05.04 - 05.06

● Used training as a framer with various pieces of specialized equipment to develop complementary aesthetics to prints, original pieces of art, paintings, and plaques.

● Oversaw and assisted with employee training.

● Responsible for materials ordering and inventory from multiple suppliers. Skills:

● Scheduling/Appointment Management (over 10 years of experience)

● 40+ Hours Customer Service Training

● Client & Database Management

● Microsoft Excel 2013

● Microsoft Office Business Suite

● Microsoft Outlook 2013

● Microsoft Teams

● Google Spreadsheets

● Basic PC Troubleshooting

● Adobe Acrobat Pro

● Macintosh OS X0

● Windows XP

● Windows 7

● Data Entry

● Data Management

● Paperless

● Zoom & Webdex meetings

Education:

2005 Howard Community College - Columbia, Maryland 2003 Towson High School - Towson, Maryland

Jennifer Hale

Interests:

Music, art, film, philosophy, coding.

References available upon request

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